STARTING GAME: There was a problem authenticating the ownership of this product.

[The Builder]

Just downloaded game that i had bought from steam and will not load, i have linked my Uplay Account to my Steam account and this message just keeps showing when it tries to bind the steam version to Uplay.
Help, have been trying to get this working for around 2 hours now. Tried everything, It just seems Ubisoft doesn't trust that I've bought this game.

[UbiGumdrops]

Hey Razicial, sorry to hear of this.

The error message means you're logged in to Uplay PC with a different Ubisoft account than the one you used to activate your game. Please double check you're logging in with the correct account before launching Steep.

- Ubisoft Support

[The Builder]

I have logged into both of my know ubisoft accounts and still no luck, just getting the same message. is there a way i can transfer the game onto my current account. just really want to get this sorted as soon as possible.

[UbiGumdrops]

We may be able to look in to that but we'd need to locate the original account that has the game associated with it.

In order to investigate this further, please submit a Support case and include any of your known email addresses and usernames. Let me know the case number once you create it.

https://support.ubi.com/cases/new

- Ubisoft Support

[The Builder]

here is the case number 09726212

[The Builder]

can somebody please help me i sent my case number and i have no reply or any update on the problem! all i want to do is play my game that i have paid for.

[UbiGumdrops]

Thanks! I have located your account and added it to the case notes, you'll receive a follow up email as soon as possible.

- Ubisoft Support

[The Builder]

i have not received an email on the accounts i've checked. if it is the first email i listed then i no longer have access to it, which is why i created the other one with the same name just a number after.

[The Builder]

all i want is to be able to play my game, its been over a week and i have just been very frustrated that such a simple thing is taking so long to happen. why is this so complicated for everyone.

[De1m0s]

Где найти эти сезонные события

[UbiBaron]

Apologies for the delayed response, Razical.

I can see that the team got back to you to ask you for some further details around your game. If you can provide when with that, then they can continue to assist you with that.

Originally posted by Default:

Где найти эти сезонные события

Unfortunately our support staff here are only able to provide assistance in English. If you are able to provide a translation of this, then we can take a look at it for you.

- Ubisoft Support

[alcanellas]

I am experiencing the same problem. Can you help me?

I had bought a game (Rainbow Six Siege) from steam and it won`t load. I have linked my Uplay Account to my Steam account and the message "There was a problem authenticating the ownership of this product." just keeps showing when it tries to bind the steam version to Uplay.

[UbiBaron]

Originally posted by alcanellas:

I am experiencing the same problem. Can you help me?

I had bought a game (Rainbow Six Siege) from steam and it won`t load. I have linked my Uplay Account to my Steam account and the message "There was a problem authenticating the ownership of this product." just keeps showing when it tries to bind the steam version to Uplay.

Thank you for contacting us.

To help us look into this for you, we'd ask you to speak with the team through one of the channels below:

• Ubisoft Support Twitter
  
• Ubisoft Support Facebook[en-gb.facebook.com]
  
• Ubisoft Support Site[support.ubi.com]

- Ubisoft Support

[Nih]

I am having a similar problem, but i was able to play my siege and now the message has moved onto steep not allowing me to play it. please help.

[Nih]

i have figured out the problem. i had already paid for it on my old account. is there a way for me to transfer the ownership to my new Uplay account?

[Ubi-Woofer]

Originally posted by Nihilist29:

i have figured out the problem. i had already paid for it on my old account. is there a way for me to transfer the ownership to my new Uplay account?

Ubisoft Support can perform game transfers only in exceptional circumstances, and only ever as a courtesy. Transferring a game means losing all progression, in-game items, save data and in-game currency (etc).

If you'd like us to investigate the possibility of transferring your game, please contact us using one of the methods stated by my colleague Baron just above your recent posts.

- Ubisoft Support