Please fix the sync issue already

[totallycrushed]

Another day another time my sync has went back months. Usually happens after an update or at the start of a new month. Find a solution already.

[Lupe]

Use the manual save often and set steam cloud to off

[totallycrushed]

It has nothing to do with Steam Cloud.

[Sad Panda Help]

Hi,

I'm assuming that you are talking about playing from the same computer and not switching computers - if you are switching computers, please use the manual save/load to transfer the most current progress.

Looking at your auto-saves, I can't see any issue with the game reverting. It is possible that you are playing from a shortcut on your desktop sometimes? It's possible that the game could load you as a different "user" if you do that and actually load up save progress that isn't your current one. The game not autosaving that version of your game is usually an indicator of similar to this - where the game is confused on which person is playing it.

I restored the most recent and advanced autosave to Slot1 of your saved slots, you can Load it from the More screen. If the scenarios I'm describing don't apply in your case, could you send us a quick email [e-mail] include your SPSID from the More screen and a description of this issue and we can help troubleshoot other reasons this might be happening.

~QA Panda

[totallycrushed]

I launch my games through Steam Library no other accounts used on this computer. I have no manual saves other than an earlier request for backup.
Since this has been happening I've been forcing two autosaves before closing the game but that doesn't really help when it can still decide to revert back months randomly.

Edit: The save you've recovered for me into Slot1 appears to be the earlier save that I made today before logging on again later during the day, thank you.
Still no idea though why this happens around once a month though.

[krendall2006]

I've never had this problem. I always do a manual save before I close the game. Maybe that would help?

[Lupe]

Originally posted by totallycrushed:

It has nothing to do with Steam Cloud.

I know but by working with only manual save without any cloud storage you won't have any problem like that

[kursku]

Originally posted by Lupe:

Originally posted by totallycrushed:

It has nothing to do with Steam Cloud.

I know but by working with only manual save without any cloud storage you won't have any problem like that

I should have done it, once again I lost 5 days of progress.

[Dante]

My save never synced with cloud & my account progress got completely wiped. May be worse for Nintendo Switch users if its not reliable here either.

[kursku]

Originally posted by Sad Panda Help:

Hi,

I'm assuming that you are talking about playing from the same computer and not switching computers - if you are switching computers, please use the manual save/load to transfer the most current progress.

Looking at your auto-saves, I can't see any issue with the game reverting. It is possible that you are playing from a shortcut on your desktop sometimes? It's possible that the game could load you as a different "user" if you do that and actually load up save progress that isn't your current one. The game not autosaving that version of your game is usually an indicator of similar to this - where the game is confused on which person is playing it.

I restored the most recent and advanced autosave to Slot1 of your saved slots, you can Load it from the More screen. If the scenarios I'm describing don't apply in your case, could you send us a quick email [e-mail] include your SPSID from the More screen and a description of this issue and we can help troubleshoot other reasons this might be happening.

~QA Panda

I've replied a couple of times after the first answer and I'm still losing progress

[totallycrushed]

Originally posted by kursku:

Originally posted by Sad Panda Help:

Hi,

I'm assuming that you are talking about playing from the same computer and not switching computers - if you are switching computers, please use the manual save/load to transfer the most current progress.

Looking at your auto-saves, I can't see any issue with the game reverting. It is possible that you are playing from a shortcut on your desktop sometimes? It's possible that the game could load you as a different "user" if you do that and actually load up save progress that isn't your current one. The game not autosaving that version of your game is usually an indicator of similar to this - where the game is confused on which person is playing it.

I restored the most recent and advanced autosave to Slot1 of your saved slots, you can Load it from the More screen. If the scenarios I'm describing don't apply in your case, could you send us a quick email [e-mail] include your SPSID from the More screen and a description of this issue and we can help troubleshoot other reasons this might be happening.

~QA Panda

I've replied a couple of times after the first answer and I'm still losing progress

Yeah honestly I might just switch to manual saves at this point and hope that will end the problems.
This doesn't happen with any other game so it has something to do with SadPanda's servers, updated or something because this seems to happen to me at least every update and every new month.
Just a shame that this is an ongoing issue that has been going on for a long time and there hasn't been a fix from the devs yet.

[Dante]

Originally posted by totallycrushed:

Originally posted by kursku:

I've replied a couple of times after the first answer and I'm still losing progress

Yeah honestly I might just switch to manual saves at this point and hope that will end the problems.
This doesn't happen with any other game so it has something to do with SadPanda's servers, updated or something because this seems to happen to me at least every update and every new month.
Just a shame that this is an ongoing issue that has been going on for a long time and there hasn't been a fix from the devs yet.

I already did one better an uninstalled it. If it can't use cloud save correctly then its just a waste of time case ya gotta get a new PC all over again. Definitely not putting anymore money into the nintendo switch version just so I have to replace my console & lose everything.

[Sad Panda Help]

Originally posted by kursku:

Originally posted by Lupe:

I know but by working with only manual save without any cloud storage you won't have any problem like that

I should have done it, once again I lost 5 days of progress.

Originally posted by kursku:

Originally posted by Sad Panda Help:

Hi,

I'm assuming that you are talking about playing from the same computer and not switching computers - if you are switching computers, please use the manual save/load to transfer the most current progress.

Looking at your auto-saves, I can't see any issue with the game reverting. It is possible that you are playing from a shortcut on your desktop sometimes? It's possible that the game could load you as a different "user" if you do that and actually load up save progress that isn't your current one. The game not autosaving that version of your game is usually an indicator of similar to this - where the game is confused on which person is playing it.

I restored the most recent and advanced autosave to Slot1 of your saved slots, you can Load it from the More screen. If the scenarios I'm describing don't apply in your case, could you send us a quick email [e-mail] include your SPSID from the More screen and a description of this issue and we can help troubleshoot other reasons this might be happening.

~QA Panda

I've replied a couple of times after the first answer and I'm still losing progress

Sorry for the delay in getting back to you.

I've restored your game from before the game lost those tokens and filled in the other ones you are missing. I restored this to your slot1 saveslot, you can Load the save from the More screen.

~QA Panda

[Sad Panda Help]

Originally posted by Dante:

:shockedIro:My save never synced with cloud & my account progress got completely wiped. May be worse for Nintendo Switch users if its not reliable here either.

Hi,

Sorry for the frustrations, if you were playing recently and lost all your game progress - it really looks like your game was being run from a shortcut on your computer and not from within the Steam library. SteamID authentication is required for the game to make backups - and cloudsaves.

But, if the last time you played was a couple years ago - that might have been before Steam saving was implemented. I've found an old gamesave on your account and restored it to Slot1 of your saveslots, you can Load it from the More screen.

If you reconsider and are still thinking of playing, if there are other items or progress missing, please email us [e-mail] and one of our support staff will help get things back for you.

~QA Panda

[Dante]

Originally posted by Sad Panda Help:

Originally posted by Dante:

My save never synced with cloud & my account progress got completely wiped. May be worse for Nintendo Switch users if its not reliable here either.

Hi,

Sorry for the frustrations, if you were playing recently and lost all your game progress - it really looks like your game was being run from a shortcut on your computer and not from within the Steam library. SteamID authentication is required for the game to make backups - and cloudsaves.

But, if the last time you played was a couple years ago - that might have been before Steam saving was implemented. I've found an old gamesave on your account and restored it to Slot1 of your saveslots, you can Load it from the More screen.

If you reconsider and are still thinking of playing, if there are other items or progress missing, please email us [e-mail] and one of our support staff will help get things back for you.

~QA Panda

Greatly appreciate it. I reinstalled it and I'm back where I left off, thank you for the assistance including your time & efforts!

[Aaron]

Originally posted by Sad Panda Help:

Hi,

I'm assuming that you are talking about playing from the same computer and not switching computers - if you are switching computers, please use the manual save/load to transfer the most current progress.

Looking at your auto-saves, I can't see any issue with the game reverting. It is possible that you are playing from a shortcut on your desktop sometimes? It's possible that the game could load you as a different "user" if you do that and actually load up save progress that isn't your current one. The game not autosaving that version of your game is usually an indicator of similar to this - where the game is confused on which person is playing it.

I restored the most recent and advanced autosave to Slot1 of your saved slots, you can Load it from the More screen. If the scenarios I'm describing don't apply in your case, could you send us a quick email [e-mail] include your SPSID from the More screen and a description of this issue and we can help troubleshoot other reasons this might be happening.

~QA Panda

I'm not switching computers, and my game--for the last 3 or 4 days has been reverting. I am using the manual save, so that I can go back to where I left off. Not sure if it's the game, or if "cloud" isn't working with Steam!