sps id : login failure

[Verliora]

hi, since a few days now the game doesnt load the eventpage. i just get the question "are you connected to the internet" ....
what can i do ? theres no options or something i could find to fix that. only i found was the info "sps id : login failure" ...

please help

thx

yours - Verliora

[Sad Panda Help]

Hi,

There are 4 different solutions to this issue. A few of them may seem very improbable, but regardless - anyone that tries each of these solutions always finds the cure to this issue.

1. Make sure you are running Crush Crush from within your Steam library and not from a shortcut on your computer. Running from a shortcut can bypass the login validation of Steam and without that validation, you don't get properly connected.

2. Make sure your Steam Overlay is enabled and working. Press shift-tab while in-game and you should see the overlay with your profile and friends list populated. If it's not working, look here for instructions on troubleshooting it :

https://www.drivereasy.com/knowledge/steam-overlay-not-working-fixed/


3. This could also be a minor issue with your router. Something may have happened that put your router into a 'safe-state', you probably won't even notice it on any other application, but it will effect the games ability to make a secure connection to the game server. Try recycling the power on your router/modem(if you have one)/computer.

4. Lastly, I know this sounds really odd - but if these 3 things are good, there is 1 thing that 99.99% of the time is the issue. Try running a full virus scan of your computer? If you have a virus, it could affect the game's ability to write to your hard drive and will often be the cause of this issue.

If you confirmed these 4 things, but you are still having issues, please send us your SPSID from the "More" screen while in-game and we'll check into it more - but please take this advice to heart, this issue is very likely solved with one of these suggestions(despite how improbable they may seem).

~Sad Panda QA