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Halo Wars: Definitive Edition

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RockLogin May 14, 2017 @ 12:07pm
Game Crashes at start
]When I push "play" button, a black window appears and then... halo wars died

I don't have the gamedata file, my drivers are up to date, there is not problem with my antivirus or things like that, I tried with the beta branch and compatibility but nothing...

Any solution? :steamsad:
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Showing 1-15 of 17 comments
Dharkan May 14, 2017 @ 12:42pm 
Library > Right click Halo Wars DE > properties > Local Files > Left Click Verify Integrety of Game Files
#1
Abaddon May 14, 2017 @ 1:32pm 
There can be few reasons for this. 1. Gamedata is missing the the %appdata%/local/Halowars Folder. 2. Your system doesn't meet the minimum required specs/ DirectX11. 3. There's just an error in your files somewhere
#2
Abaddon May 14, 2017 @ 1:33pm 
Search Dxdiag in your windows search bar and run the program. Should have a blue circle with a yellow cross. Save all the information and paste it here
#3
RockLogin May 14, 2017 @ 5:51pm 
Originally posted by Prophet of Pudding:
Search Dxdiag in your windows search bar and run the program. Should have a blue circle with a yellow cross. Save all the information and paste it here


------------------
System Information
------------------
Time of this report: 5/14/2017, 14:07:47
Machine name: LAP-ANDRÉS
Machine Id: {60C68A01-982C-494D-92DC-6511629A5158}
Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170427-1353)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion Notebook
BIOS: F.43
Processor: AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G (4 CPUs), ~1.8GHz
Memory: 12288MB RAM
Available OS Memory: 11724MB RAM
Page File: 7194MB used, 6322MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon R6 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9874)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9874&SUBSYS_80B5103C&REV_C5
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 6361 MB
Dedicated Memory: 499 MB
Shared Memory: 5862 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN15CA
Native Mode: 1366 x 768(p) (60.003Hz)
Output Type: Internal
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313248.inf_amd64_aad49543f8f714a1\amdxc64.dll
Driver File Version: 22.19.0157.0003 (English)
Driver Version: 22.19.157.3
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 09/04/2017 07:00:00 p. m., 1673112 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-DB34-11CF-8F73-28A079C2DB35}
Vendor ID: 0x1002
Device ID: 0x9874
SubSys ID: 0x80B5103C
Revision ID: 0x00C5
Driver Strong Name: oem11.inf:cb0ae41455dc6a4c:ati2mtag_CarrizoDS:22.19.157.3:pci\ven_1002&dev_9874&rev_c5
Rank Of Driver: 00D12000
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

-------------
Sound Devices
-------------
Description: Altavoces (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C80B5&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7548 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 30/06/2015 12:00:00 a. m., 4506840 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Micrófono (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7548 (English)
Driver Attributes: Final Retail
Date and Size: 11/19/2016 12:38:30, 4506840 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 3
---------------------
FriendlyName: FaceRig Virtual Camera
Location: n/a
SymbolicLink: \\?\root#image#0001#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Adoriasoft LLC
HardwareID: Phosgene
DriverDesc: FaceRig Virtual Camera
DriverProvider: Adoriasoft LLC
DriverVersion: 1.0.0.0
DriverDateEnglish: 5/31/2015 00:00:00
DriverDateLocalized: 31/05/2015 12:00:00 a. m.
Service: Phosgene
Class: Image
DevNodeStatus: 180200B[DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: n/a
Parent: HTREE\ROOT\0
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\Phosgene,\Driver\PnpManager
ContainerCategory: Imaging

FriendlyName: HP Truevision HD
Location: Front
SymbolicLink: \\?\usb#vid_04f2&pid_b50c&mi_00#6&34886887&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Microsoft
HardwareID: USB/VID_04F2&PID_B50C&REV_2874&MI_00,USB/VID_04F2&PID_B50C&MI_00
DriverDesc: Dispositivo de vídeo USB
DriverProvider: Microsoft
DriverVersion: 10.0.14393.82
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21/06/2006 12:00:00 a. m.
Service: usbvideo
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: HP Truevision HD
Parent: USB\VID_04F2&PID_B50C\5&3659bc76&0&5
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging

FriendlyName: CyberLink Webcam Splitter
Location: n/a
SymbolicLink: \\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
Manufacturer: CyberLink
HardwareID: clwvd
DriverDesc: CyberLink WebCam Virtual Driver
DriverProvider: CyberLink
DriverVersion: 1.0.27893.6128
DriverDateEnglish: 1/28/2014 00:00:00
DriverDateLocalized: 28/01/2014 12:00:00 a. m.
Service: clwvd
Class: MEDIA
DevNodeStatus: 180200B[DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: n/a
Parent: HTREE\ROOT\0
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\clwvd,\Driver\PnpManager
ContainerCategory: n/a

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Teclado
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Device Name: HP Wireless Button Driver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0001, 0x0001
FF Driver: n/a

Device Name: Controlador del sistema compatible con HID
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x0103
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Device Name: Dispositivo de control del consumidor compatible con HID
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x0103
FF Driver: n/a

Poll w/ Interrupt: No
#4
RockLogin May 14, 2017 @ 6:00pm 
Originally posted by Prophet of Pudding:
There can be few reasons for this. 1. Gamedata is missing the the %appdata%/local/Halowars Folder. 2. Your system doesn't meet the minimum required specs/ DirectX11. 3. There's just an error in your files somewhere

I don't have any file in Halo Wars folder, it's empty

I don't think my system doesn't meet the minimum, I can play R6, Overwatch, Diablo 3, Bioshock Remastered (for example) I don't think Halo Wars need more than that

And an error... I just can't find any solution or some article about the problem and I'm not the only one :/

P.D. Sorry for my bad English xD it's not my languaje :steamhappy:
#5
RockLogin May 14, 2017 @ 6:12pm 
Originally posted by Dharkan:
Library > Right click Halo Wars DE > properties > Local Files > Left Click Verify Integrety of Game Files

I verified already but nothing happened
#6
Abaddon May 14, 2017 @ 11:07pm 
Besides the fact your system runs an amd apu and doesn't really meat minimum speck for anything DirectX is not the issue here
#7
RockLogin May 15, 2017 @ 10:32am 
Originally posted by Prophet of Pudding:
Besides the fact your system runs an amd apu and doesn't really meat minimum speck for anything DirectX is not the issue here

Well... in that case I will wait for the graphic card for my PC, I thought the laptop could run this game, thanks btw
#8
Andrew  [developer] May 15, 2017 @ 11:58am 
This is a crash in your graphics driver. However, the GPU itself should be capable of playing the game on lower settings.
#9
RockLogin May 15, 2017 @ 12:19pm 
Originally posted by Andrew:
This is a crash in your graphics driver. However, the GPU itself should be capable of playing the game on lower settings.

but my drivers are up to date, version 17.4.4 and nothing happens
#10
Abaddon May 15, 2017 @ 12:58pm 
It's not that. Company who makes your drivers haven't updated them to work with Halo Wars yet
#11
RockLogin May 15, 2017 @ 1:06pm 
Originally posted by Prophet of Pudding:
It's not that. Company who makes your drivers haven't updated them to work with Halo Wars yet

well... the conclusion here is to wait, I guess
#12
RockLogin May 27, 2017 @ 7:04pm 
the F.45 BIOS Update fixed the problem, I can play in medium specs without any problem
#13
Abaddon May 27, 2017 @ 7:09pm 
Bios update. That shouldn't of played any role since that only effects core systems like turbo boost and overcloking. What is the F.45 update for and how did you update it?
#14
RockLogin May 27, 2017 @ 7:18pm 
well I have an AMD A10 8700p Carrizo, this processor have a lot of problems with compatibility (most of all) so HP upload the F.45 BIOS Update to fix all the problems for now, including the problem with Windows Creators Update... you can download it at HP Assistant or HP web page.

P.D. Sorry if I have some
grammatical errors, English is not my first languaje
#15
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Halo Wars: Definitive Edition > General Discussions > Topic Details
Date Posted: May 14, 2017 @ 12:07pm
Posts: 17

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