Masks UI bug

[Edwardlloyd]

https://steamuserimages-a.akamaihd.net/ugc/863991001210111063/0F14C6C4647372E1A7367326F209A1A1047BBC1F/

it always looks like this, any way to fix this?

[YsbrydG]

Hi there, sorry for the delayed response! It definitely shouldn't look like that all the time.

What version of the game are you on? Further details about your gaming setup - OS version, desktop/laptop make and model, graphics card - might prove useful as well. Thanks!

[Flammarion]

I'm having this same problem on my PC. Fully updated with the current version of Windows 10. GFX card is a Nvidia Geforce GTX 1070.

[Chaperon_Fou]

Originally posted by Flammarion:

I'm having this same problem on my PC. Fully updated with the current version of Windows 10. GFX card is a Nvidia Geforce GTX 1070.

Same here, with the same specs.

[YsbrydG]

Hey folks, we haven't found the problem yet, but thanks for reporting - we'll keep trying to narrow it down.

[Flammarion]

Let us know if there's any other information that could help~

[YsbrydG]

Hey @Flammarion and @Chaperon_Fou, unfortunately we've poked around a bit with our GTX 1070-equipped laptop and couldn't replicate the bug so far.

Any chance you could tell us what make and model your PC are? Also, did you get the game off Steam or GOG? The Steam and DRM-free version of the game should be the same but there's always a slight chance that something's amiss and we want to narrow things down.

[Chaperon_Fou]

Hi, It's a Steam version for me. FYI, strangely I've seen the UI works in 2 areas in the game :
- The first time the twins give back the masks decorated at the Astegary
- A second time near the end of the game, but sorry I don't remember where it was (it was not at the astegary, maybe in the Bazaar or in the camp at the end (Seimora's throne))

And for the PC, here are the specs (extract from dxdiag):

Operating System: Windows 10 Famille 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
Language: French (Regional Setting: French)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/09/12 11:12:53 Ver: 17.08
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Page File: 6540MB used, 9785MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1070
Manufacturer: NVIDIA
Chip type: GeForce GTX 1070
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12162 MB
Dedicated Memory: 8096 MB
Shared Memory: 4066 MB
Current Mode: 2560 x 1440 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Monitor Model: PHL BDM3270
Monitor Id: PHL08E7
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: DVI
Monitor Advanced Color Capabilities: None
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Driver File Version: 23.21.0013.8813 (English)
Driver Version: 23.21.13.8813

[Flammarion]

Hey, Steam version for me too, DxDiag follows:

------------------
System Information
------------------

Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 1904
Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16314MB RAM
Page File: 8443MB used, 11966MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode


Display Devices
---------------
Card name: NVIDIA GeForce GTX 1070
Manufacturer: NVIDIA
Chip type: GeForce GTX 1070
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16253 MB
Dedicated Memory: 8096 MB
Shared Memory: 8157 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.648938,0.339367), Green(0.282727,0.603039), Blue(0.143078,0.070813), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: ViewSonic VX2233wm-3
Monitor Model: VX2233wm-3
Monitor Id: VSC3322
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Monitor Advanced Color Capabilities: None
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Driver File Version: 23.21.0013.8859 (English)
Driver Version: 23.21.13.8859

[Flammarion]

As a side note I've tried both repairing my install, and un/reinstalling on the off chance the problem was with my game files. No luck.

[lordbio]

I'm seeing the same bug too. I also use the Steam version. I WAS able to see the masks once when the Twins first gave me the masks back at the Astegary like a previous poster said.

Strangely enough I can still click around to change masks just have to "guess" where new masks are.

[zb.shabs]

Hi, I have the same problem. I have SLI 970s. This is the only issue...

And what lordbio says about seeing them the first time is correct, everything shoed up then. But otherwise it's just empty, though you can still click on things.

[paladin_66]

Exact same report as above. Showed up that one time and otherwise, blank screen but you can click on them.

[zar1x]

same problem
It always happens when using 2560x1440 resolution. (FPS is 60Hz BTW)
Other resolutions below 2560x1440 are fine.

[Aerothorn]

Also the same bug, seems to be a result of 1440p resolution. Guess it isn't getting fixed at this point.