(FIXED) - BIG DISAPPOINTMENT

[JackLaVaporiera]

I've tried the dx9 demo of "Extreme Conditions" and liked thus I decided to buy the "Colonies Edition" since this must be the same with some additional content, well, I'm still waiting for an answer from Steam support since I'm not able to get it work correctly.

As said to Steam support I'm a former MS SBS partner so I AM able to understand the error message that states something wrong about a DirectX DLL (d3d11.dll) but I'm not able to overcome the issue that manifest itself this way: on DX10 it will freeze after a variable amount of time, from 2 seconds to the time it takes to GFWL to attempt the connection which wouldn't happen since usually the game freezes before it happens, on DX9 the same but sometimes with added effect or artifacts that makes the game unplayable.

I've been able to play it only a couple of times but the lasst time I did it crashed (same dx3d11 error) while attempting to reload a checkpoint.

I have Steam, GFWL, DirectX and everything else set up in a perfect way, no UAC nor antivirus nor anything else messing with the game other than GFWL overlay that's needed to run the game otherwise I'd already got rid of it, nonetheless there are these random freezes from the very start that makes it impossible to play.

I've tried everything, single-multi-gpu, game config, compatibility with Vista (I'm on W7/64), disabled visual, running as admin (even if I'm usually runing a 24/7 admin account), tried DX SDK to debug, played with heavily tweaked/default VGA driver (latest) settings, none of the tries seemed to do anything in this regard

While I wait for an official answer I thought to ask if anyone else have experienced this kind of issue and in that case if he found a solution...

Thanks.


UPDATE: problem solved, interested ones please look at post 39 for details.

[JackLaVaporiera]

Originally posted by ExiaRS ガンダム:

It doesn't work for me. DX10 always crash.

Posting the error log maybe could bring ideas to help you out of the issue.

[ExiaRS]

Can you tell me what log?

DX9 works perfectly and I'm using SweetFX, too. Game looks much better.

My PC specs: Core i3-3220, 8 GB DDR3 and Radeon HD 7750.

[JackLaVaporiera]

Originally posted by ExiaRS ガンダム:

Can you tell me what log?

DX9 works perfectly and I'm using SweetFX, too. Game looks much better.

My PC specs: Core i3-3220, 8 GB DDR3 and Radeon HD 7750.

When it crashes you should have a notification reporting the occurred error, usually is part of the error notification system, otherwise in the Windows Event Viewer is also present the very same data.
My theory is that you could have a wrong D3D version installed, your hardware is OK for the game, even if you should have a DDR3 7750, unless you're asking too much to it through in-game video settings though, however, check your d3d11.dll (in C:\Windows\SysWOW64 folder if you're in Win7/64), it should be something like 6.1.7601 and NOT 7602 or else, if it's anything else it means that you have a wrong D3D version your system (installed probably through automatic updates configured to install even optional ones) and maybe with a different KB name based on the system you're using, in that case you should find the correct KB number to remove harvesting the MS knowlegbase data, there should be a page listing every version for every "affected" system...somewhere.

Hope it helps.

[Delightful Bread Doge]

Removing the KB2670838 updated worked but it now keeps crashing onn mission 6 when you fight the green eye. It crashes at the poin when I shoot out the side weak spots and the 4 weak spots onn his head, not shortly afther that it crashes.

Google didn't came up with anything when I searched for it :(.

[JackLaVaporiera]

Originally posted by Kapitein_Visstick:

Removing the KB2670838 updated worked but it now keeps crashing onn mission 6 when you fight the green eye. It crashes at the poin when I shoot out the side weak spots and the 4 weak spots onn his head, not shortly afther that it crashes.

Google didn't came up with anything when I searched for it :(.

Did you check what the crash log says ? (in Windows Event Viewer, you can find it in system-properties->computer-management->windows-registry->applications->...

Alternatively when the application crashes usually shows up the error reporting window in which you can find the same details by clicking the "show more info" button (bottom left).

[Delightful Bread Doge]

Sorry for the late response, I had my examens onn 31th and apart from that I'm going to be honest I didn't feel like playing Lost Planet again and I got bit lazy. Anyways I started up Lost Planet again a 10 mins ago and finshed mission 6.

I found out that I was the culprit myself. When you start up Lost Planet onn Steam you will get a menu with 3 options:

1. Play Lost Planet: Extreme Condition
2. Launch DirectX9 version
3. Launch DirectX10 version

I always choose the first option. Today I choose the third option.

So yah I assumed that the first option one was also the DX10, stupid me.

Anyways Thank You for your time JackLaVaporiera.
Much appreciated!!!
Friendly Regards,
Kapitein_Visstick

[JackLaVaporiera]

Well, the first option should execute the executable allowing you to choose what to execute, thus, hard not to notice, your exams should have been something pretty heavy.

Glad you solved anyway, regards pal.

[CFou!]

Originally posted by Kapitein_Visstick:

Removing the KB2670838 updated worked but it now keeps crashing onn mission 6 when you fight the green eye. It crashes at the poin when I shoot out the side weak spots and the 4 weak spots onn his head, not shortly afther that it crashes.

Google didn't came up with anything when I searched for it :(.

Hi,

i have exactly same problem.

no crash for all previous missions but it's crash all times fighting green eye boss at end of mission 6 :( (crash with DX 9 & DX 10 too:()

have you a solution?

my config
I7 2600K
Win7 64 + 8 GO DDR3
mainboard MSI
two GTX 580 in SLI (MSI)

[CFou!]

same crash today after to have killed green eye at end of level 6 (try after to have disabled SLI & 3D VISION)


here crash log:
Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: LostPlanetColoniesDX9.exe
Version de l’application: 1.0.2.129
Horodatage de l’application: 48b27690
Nom du module par défaut: LostPlanetColoniesDX9.exe
Version du module par défaut: 1.0.2.129
Horodateur du module par défaut: 48b27690
Code de l’exception: c0000005
Décalage de l’exception: 000302b8
Version du système: 6.1.7601.2.1.0.256.1
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 0a9e
Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789
Information supplémentaire n° 3: 0a9e
Information supplémentaire n° 4: 0a9e372d3b4ad19135b953a78882e789

Lire notre déclaration de confidentialité en ligne :
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion :
C:\Windows\system32\fr-FR\erofflps.txt

[CFou!]

i retry today and i have finished level 6 without crash using following option:
- DX10 version used
- Vista compatibility mofe forced on DX10 executable main file in game steam folder (indeed game is desinged for XP and vista)
- all gfx options set on low
- simultaneous operations to 1
- let GFWL is connected before playing
- diseable steam community integrated at game

i will retry with:
- vista compatibility mode
- multi CPU disabled
- full gfx option DX10/HIGH

i hope it's will work fine ...

[Immortal_Plus_One]

This Game is Terrible, DX 9 & 10 modes, with every single configuration & 2 different Video Card Drivers. This game is in error. I cannot play it @ all for more then 30 minutes @ Best. Who The heck are these Beta testers? This game was on Sale for less then $5. I can't be to mad, but it was a game I always wanted to play. Steam, You should not sell games that cannot play . I've spent far to much time messing around. There is no other game on this thing I cannot play Flawlessly.

[CFou!]

have you try windows Update KB2670838?

with my configuration it's remove all randow crashes except level6 end boss)

[WALLe]

Very interesting thread. But i can`t find this update (KB2670838) on my updates list. I got crash playing DX10, but only 1. Then, when i restart game i can play all day without any crashes. Usually i start to play DX9, play it for 30 min, then switch to DX10 and usually have no crash. What is very strange crashes happen even at multiplayer lobby when nothing happens on the screen, and CPU and GPU usage is very low. I guess its not games fault, but GamesForWindowsLive.
So any ideas what should i do when i can`t find this update ?

[JackLaVaporiera]

Originally posted by WALLe PL:

Very interesting thread. But i can`t find this update (KB2670838) on my updates list. I got crash playing DX10, but only 1. Then, when i restart game i can play all day without any crashes. Usually i start to play DX9, play it for 30 min, then switch to DX10 and usually have no crash. What is very strange crashes happen even at multiplayer lobby when nothing happens on the screen, and CPU and GPU usage is very low. I guess its not games fault, but GamesForWindowsLive.
So any ideas what should i do when i can`t find this update ?

You should take a look at the Windows Event Viewer logs as soon as the application crashes.

[Darkvann]

Removed update KB2670838 and it works, thx budy, great work