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https://askubuntu.com/questions/720307/how-to-map-joystick-buttons-to-keyboard-buttons-using-joy2key
EDIT: I'm running Ubuntu 16.04.2 amd64.
Grabbing some gamepad mapping program off the net is in the list of minimal things you may have to do. Not a big deal really
The game does indeed work as advertised. It has full controller support, just not compatibility with every controller brand on every platform.
Supporting more than the Xbox compatible controller set on Linux is not something we are looking at doing at this stage, sorry.
As you mentioned, you got a refund already, so that should be the end of it. Cheers.
Nobody is asking for "every controller brand on every platform"; just support for the standard interface. Even just going with Steam's way of handling controllers would work. Your game apparently does neither, and does not work as advertised, even on the platform that is explicitly recommended by you in your system requirements. It is, of course, your prerogative to support only Microsoft devices and ignore the conventions of both the OS and the game platform that you are using, but please don't mislead people about it.
Yes, I now have a refund. I commented here to help other linux users avoid wasting their time on something that won't work, and to raise awareness with the developers so they have the option of fixing it (or removing the misleading "Full controller support" tag, or using the right interface in future games). You now have the information. I hope you'll choose to do something helpful with it.
Which this game doesn't have, sure it detects it but it won't automatically assign the buttons much like what Windows or Mac versions do.