Buggy Glitchy Mess

[Baishun]

I bought this game for my little girl and it simply doesn't work. Most of the time I just get a screen that's solid teal, with no graphics or anything, with the music playing. The one time I did get graphics to actually load, she got to play the game all of five minutes before the game quit taking input from the touchpad.

I hate Steam's policy on no refunds. You'd think there'd be recourse for the fact the something I bought from them actually doesn't work at all, espcially when it's my doughter who has to be frustrated by it.

[c00lizz]

Steam's policy on no refunds is largely an "unofficial" policy because it's not actually legal in most countries. If you haven't gotten a refund before from Steam you shouldn't have a problem asking for one through Steam Support.

Or, if you live in a country with proper customer protection laws then you really just need to be persistent and you will eventually get one.

Although you might wanna try tech support first, to see if your issue can't be resolved.

[Baishun]

Thanks for the feedback. I'll contact Support. I haven't had much luck with them in the past, but I'll give them another shot and will push for a refund maybe if that doesn't happen.

Odd thing (well, I guess not so odd actually) is that I can get the game to play properly by playing it under Windows through Parallels, so that's a temporary fix at least. So at least my daughter got to play it some today finally once I tried that and got it working for her. :)

[Baishun]

Settled for playing it under Windows 7 since I couldn't get it working in OSX.

Everything was fine for a couple of days, but now I have a new problem:

When going to a multiplayer race, after the race the game runs in a loop of the course I've raced, and there is no way to get out of it short of forcing the whole PC to shut down. Alt-Tabbing does nothing, Crtl-Alt-Del does nothing, And any attempt to tab out or press any other keys on the keyboard starts randomly opening other prograqms on the computer.

Sounds viral, except the ONLY time this happens is while paying this game...

Again, what a ridiculously buggy mess.

Making my 8-year-old daughter deal with this every few minutes is making me really angry. Adults can deal with this; Games made for younger players should take into account that people not at all knowledgeable about computers will be playing, and might even blame themselves for what is obviously seriously sub-standard programming. :/

[perc 40]

Originally posted by lala:

Settled for playing it under Windows 7 since I couldn't get it working in OSX.

Everything was fine for a couple of days, but now I have a new problem:

When going to a multiplayer race, after the race the game runs in a loop of the course I've raced, and there is no way to get out of it short of forcing the whole PC to shut down. Alt-Tabbing does nothing, Crtl-Alt-Del does nothing, And any attempt to tab out or press any other keys on the keyboard starts randomly opening other prograqms on the computer.

Sounds viral, except the ONLY time this happens is while paying this game...

Again, what a ridiculously buggy mess.

Making my 8-year-old daughter deal with this every few minutes is making me really angry. Adults can deal with this; Games made for younger players should take into account that people not at all knowledgeable about computers will be playing, and might even blame themselves for what is obviously seriously sub-standard programming. :/

You didn't answer his question, he asked what your system specs where. Considering your profile is private and we can't view your other games. I'm going to assume this problem is on your end being ignorant of computer hardware.

[Baishun]

Wow...careful of what assumptions you're making. Assuming my ignorance when I fail to list out specs for you and instead vent my frustrations in a forum designed for that purpose as well is assinine. I know plenty about computer hardware, enough to know that the game runs just fine under Windows 7 (which means my initial problem was caused by OSX), in terms of performance, and that the behavior I'm describing is very unlikely to have the first thing to do with hardware.

But, just for the record, here are my Specs:

CPU: Intel Core i7 3740QM (2.7 GHz)
GPU: GeForce GT 650M 1GB (driver 344.11)
RAM: 16GB
OS: WIndows 7 Home Premuim 64-bit
Native Res: 2880x1800

Happy now?

tl;dr - Don't be a jerk.

[ArteryGames]

Hi lala,

We are testing builds on Win7/8, OSX (10.6/7/8) and Ubuntu (12.04/14) before releasing any builds and usually there are only small issues falling through the net - since we don't have hundreds of testers, we're a small indie studio.

1.) Main Game

The issue you described didn't occurred to us yet. Could you please provide a step-by-step on both platforms (OSX / Win7) so we can try to reproduce the issue ?

As a quick note you could try (on both win and OSX) different quality settings at the start dialogue (fastest and then brilliant) to see if that makes any difference.

Also if I may ask, could you check the current beta in the beta branch ? It includes a lot of graphics tweaks which we expect to sort issues for others.

2.) Multiplayer

Could you please provide a step-by-step here also (and test the latest beta branch build) ? We couldn't reproduce a similar lock (requiring restart) and would like to understand how this may happen.

Thank you for all your help, we really appreciate it and at the same time sorry for the inconvenience and frustration.

[Baishun]

I'd be happy to once I get the chance, which might be a few days. I'll post here with my results once I have.

Thanks so much for the reponse. :)

[ArteryGames]

FYI the new update should contain the fixes from the Beta Branch so no need to switch over. Just update on MAC/PC and let us know if there's any improvement.

Thanks.

[Baishun]

Okay, so I allowed the game to install the latest updates today and my daughter played it. After about 20 minutes of playing, she entered a single-player race, after which the same problem occured again.

Specifically, this is what happens:

After completing a single- or multi-player race, the game interface disappears, leaving just a pan-aroud of the race course that runs in a constant loop. Because there's no interface, there is no way to exit the game without forcing it to shut down.

Additionally, there is a chance that the game window itself will minimize, giving access back to the desktop. However, if that happens, it is as if the mouse button is being pressed over and over again, so as the cursor moves around the desktop, it will open the program of any icon it happens to run across, or even multiple instances of it.

Leaving the computer alone for awhile or forcing it into standby seems to stop the mouse behavior, allowing me to shut down the game and any other programs that were inadvertently opened during the whole mess.

Again, my specs are listed above.

Thanks.

[⎛⎝kingj0n⎠⎞]

Is that laptop clean?

[ArteryGames]

based on the specs it appears to be a 2013 rMBP running windows under bootcamp. It's odd since we have the exact same machine and the game runs fine under both OSX and Win but we'll try to further test and see what might be different or go wrong there.

[Get in here cupcake]

It's a terrible game, it's a mistake that you bought it.