General Support Information

[FDG Entertainment]

Hi Everyone, thank you for playing Monster Boy and the Cursed Kingdom!

We hope you're enjoying the game to the fullest and that you don't encounter any issues.
While we look into the discussion board regularly, we may not see or react to all comments in a timely manner. We suggest to contact us directly in case you run into major issues that prevent you from playing the game:

If you run into technical issues, please contact our [e-mail] so we can start a direct conversation and find out more about your system specs.


DISPLAY/GRAHPICS SETTINGS:
If you run into problems with the resolution or framerate, please contact our support with your system specs. For a quick check please try to change graphics setting between fullscreen and extend to desktop options and see if it improves your experience.

CONTROLLER:
The game uses Steam Controller API so it will support all controllers that work with Steam. You can also set specific options in the controller settings from Steams Big Picture Mode. If you encounter problems with the controller, please unplug/plug it and restart Steam.
Note: The game supports PS4, Xbox and Switch Pro Controller symbols.

GAMEPLAY:
If you get stuck with a puzzle, action scene or anything gameplay related and you couldn't find help in the Steam discussion board, please contact [e-mail] so we can help you out with tips and hints.

WINDOWS:
We highly recommend Windows 10 but the game is also Windows 7 and 8 compatible. During testing with Windows 7, QA noticed that Windows 7 must be fully updated in order to run the game properly. Please check if all available Windows 7 updates are installed before running Monster Boy.

Win7/missing D3DCompiler_47.dll file: In order to work around the issue please manually install Microsoft KB4019990 update.

[MrUnbecoming]

My game starts in a really low resolution every time I launch it (I am not sure of the resolution) but it is not my native resolution of 1920x1080. Every time I have launched it, it has done this. It shows it is 1080P in the settings, but it definitely is not, because there are black bars on the borders.

[sp3lfanaaT]

question: regarding

MINIMUM:
OS: Windows 7,8,10
Processor: Intel/AMD Quad Core
Memory: 4 GB RAM



there are many Quad cores, old and new , how many GHZ does the game need? i think that is more important: 1.8 ghz ? 2ghz? 2.5? 2.6?2.66? 3.2?

what is recommended ? i have old quad 2.66 ghz and its old (almost 10 years) and done
somehow i think it wont do well
Anyway i assume UNITY is used? if so Unity tends to be cpu heavy , owning a number of UNITY games i know they are CPU hungry( usually just too many FPS(frames per second) are used

as for the GPU? it reads: 2 GB RAM? thats a little low ( my GPU is: gtx 750 ti 2 GB)
1080P gaming? would that need a 1920 x 1080 resolution? if so, (old) VGA is not supported cause that goes to 1280x768 max at 75 hz refresh

[FDG Entertainment]

The game has its own custom made engine - not using Unity or any other commercial game engine. Did you try the free demo? If it works smooth for you then the full game should work fine too.

[sp3lfanaaT]

Originally posted by FDG Entertainment:

The game has its own custom made engine - not using Unity or any other commercial game engine. Did you try the free demo? If it works smooth for you then the full game should work fine too.

i think i did and it was too hot for my 2.66 ghz ( quad core 2.66 ghz i5 750 = quiute bad setup, the first 5 years itt rocked but i shouls have upped the CPU back then to 3.2 GHZ i somehow forgot and now i m toast , ahwell, its not that bad...

[Pace]

I just got an update installed and when I open the game now there are black borders around the screen on my 1080p monitor, even if the game setting is to fullscreen at 1080. if I put it in a windows at 720p it's ok, and if I try to put it back to 1080p fullscreen now it become so large I can only see one quarter of the screen (top left corner).

I have two monitors on my graphic card, pc monitor on dvi and tv on hdmi, both at 1080p and both cloning the same picture. The tv isn't even turned on right now.

[Pace]

Ok so if I disable the TV on hdmi and only have one monitor it's ok, but I never have to do that for any other games and I plan on playing it on my TV anyway so it would be pretty cool if that was fixed. I have a gtx 980 by the way. I'm not sure if it's really the last update that caused it though, I remember having that issue in the demo but then it disappeared so I thought it was fixed.

[FDG Entertainment]

Hi @pace: could you please contact [e-mail] with your issue so the dev team can look into it? They may need some more details regarding your OS/PC hardware configuration.

[Pace]

Sure I'll do it later today after work

[Pace]

...ok so now that I have time to check it out again everything is fine on both screens and I can't seem to recreate the issue... So uh good I guess, I'll send that email if it comes back tho

[nbelicki]

Hello, was not sure where to post the question - how to make that "downward thrust" jump with pig (stucked in the sewer on those barrels). I saw it on Youtube, but whatever we press on the keyboard it only makes a standard jump. Thanks in advance

[Giblet]

I get a black screen flash for a second before the game closes when trying to open it. I've refunded it as it doesn't work for me. The KB mentioned is already installed. There doesn't seem to be any missing dependencies. It seemed to be the only game I had in my library that doesn't work. Can you give a list of Specific KB's required for this build or perhaps rebuild with an earlier build tree? Allowing Windows Update to ram Windows 10 down my throat isn't high on my priority list. I have the demo installed and if it starts working, I'd be interested in buying a full working version of your game.

[ADarkRaccoon]

The game doesn't support PS4 controllers connected via Bluetooth on PC, my controller doesn't work and yes, I 've tried EVERYTHING

[544375075]

1: What's the difference between 32 bit and 64 bit ? still support 4K resolution ?

2: Can the "32 bit" run in windows xp ?

[0x5D0]

Originally posted by Giblet:

The KB mentioned is already installed. There doesn't seem to be any missing dependencies. It seemed to be the only game I had in my library that doesn't work. Can you give a list of Specific KB's required for this build or perhaps rebuild with an earlier build tree?

In addition to KB4019990, KB2670838 and DirectX End-User Runtimes June 2010 are required on Win7 SP1.

[EctoplasmChasm]

I have a problem regarding my switch controller. It doesn't get recognized with any input at all, I tried restarting steam and replugging the controller and playing around in the steam controller settings but the game doesn't recognize any input at all