Pink screen

[i miss her]

When i start up the game i see made by unity then after that i heard music with pink screen any fix?

[76561198201737249]

Hey LittlePants,

Sorry to hear you're experiencing this issue. I'm moving this topic into the 'Report a Problem' forum so we can look into it. Thanks for your patience

[76561198102866670]

Hi LittlePants,

Sorry to hear this - would you be able to send a dxdiag to [e-mail] so we can take a closer look at your computer set up?

[Grantie]

I'm getting the same problem, I'll send you mine

[Grantie]

Fixed it : I had upgraded from Windows 7 to 10 and I don't think the drivers migrated properly : strange though, every other game was fine except this one.
Anyway - I downloaded the latest Nvidia driver (which I was already on) but ticked the "clean install" option during installation : all fixed now.

[76561198102866670]

Publicado originalmente por Grantie:

Fixed it : I had upgraded from Windows 7 to 10 and I don't think the drivers migrated properly : strange though, every other game was fine except this one.
Anyway - I downloaded the latest Nvidia driver (which I was already on) but ticked the "clean install" option during installation : all fixed now.

That's great news to hear. Hope you're enjoying serving up some culinary delights now! I've responded to your support email too.

Publicado originalmente por LittlePants:

When i start up the game i see made by unity then after that i heard music with pink screen any fix?

As we don't know your system set-up, I can't advise over over driver updates. But I would recommend checking to see if your graphics drivers are up-to-date, and if you're still having problems just pop us a mail over at [e-mail].

Cheers folks!

[i miss her]

Publicado originalmente por Grantie:

Fixed it : I had upgraded from Windows 7 to 10 and I don't think the drivers migrated properly : strange though, every other game was fine except this one.
Anyway - I downloaded the latest Nvidia driver (which I was already on) but ticked the "clean install" option during installation : all fixed now.

do you know where i can get a free copy of windows 7 i have the same ♥♥♥♥ you have vista i really want to play this game

[Grantie]

Do you mean you have vista? Oh lordy!
I'm not sure this is the place to ask for 'free copies' of anything mate - the best, cheapest, most secure way to get an operating system that is ready for gaming right now is probably look at Windows 10's most basic offering ;) it's going to cost about £100 though

[i miss her]

Publicado originalmente por Grantie:

Do you mean you have vista? Oh lordy!
I'm not sure this is the place to ask for 'free copies' of anything mate - the best, cheapest, most secure way to get an operating system that is ready for gaming right now is probably look at Windows 10's most basic offering ;) it's going to cost about £100 though

im to lazy i just wait until myy gaming pc to be fix i just wait

[76561198103597845]

Hey all,


Thanks for getting in touch to report this.
For anyone still experiencing this, I'd like to ask that you please get back to me with the following:

• A screenshot of this pink screen
  
• Any error messages, exactly as they appear
  
• Your DxDiag *

* Instructions on how to link your DxDiag can be found on the How to report a problem thread.

LittlePants, the min spec OS for this game is Windows 7 (32-bit).
If you're running the game on Vista, you'll likely run in to compatibility related stability problems.


Thank you,
BenTeam17

[MagicMaja]

Just bought the game, having the same problem! Please help, I emailed [e-mail] and never got a response.

[76561198103597845]

Hey MagicMaja,


Sorry to hear that you're experiencing this problem.
I think I've found your e-mail (from 29/12/2016 03:44).
If that's right, it seems that you're running on a Dell XPS A2010.
Should this be the case, I regret to inform you that your computer is under the minimum spec to run the game.

If you don't believe that I'm looking at the right e-mail, please let me know.

Apologies for any confusion.


Thank you,
BenTeam17

[aninachagas]

I have the same problem (pink screen on start) in the windows 7 x86. That's a AMD Athlon(tm) II X3 450 Processor 3.2Ghz, 4gb ddr2, NVIDIA GeForce 7025 / NVIDIA nForce 630a and 1366x768 resolution. Drivers are actuals.

[Team17_Assistance]

Hey aninachagas


Sorry to hear that you are also experiencing this problem.
Unfortunately, it appears your computer is under the minimum spec to run the game.

Apologies for any confusion.


Thank you,
Team17_Assistance