Watch_Dogs 2

Watch_Dogs 2

View Stats:
Valy Jan 25, 2019 @ 9:27am
Watch Dogs 2 Launch ERROR
Some weeks ago i reinstalled Steam because of some technical issues ( that got solved ).
In those weeks i have installed Watch Dogs 2 and played it ( 75 hours ), but now when i try to enter it i get this error message: '' There was a problem authenticating the ownership of this product. Please contact customer support if you need help in solving this problem ''

Picture of it: https://prnt.sc/mc5oj4

Please help me, i really want to play this game and finish it
< >
Showing 1-6 of 6 comments
76561198852600982 Jan 26, 2019 @ 4:33pm 
Hey Shadow!

This error means that either the game or some DLC has been bound to a different Uplay account to the one you're currently logged into.

As we'd need to locate the account and discuss account information, we are unable to assist with this publicly on the forums here. If you could create a support ticket, we'll be able to look into that for you. You can do so by clicking the link {LINK REMOVED}

- Ubisoft Support
fade™ゞ Feb 11, 2019 @ 7:48pm 
Originally posted by Ubi-Town:
Hey Shadow!

This error means that either the game or some DLC has been bound to a different Uplay account to the one you're currently logged into.

As we'd need to locate the account and discuss account information, we are unable to assist with this publicly on the forums here. If you could create a support ticket, we'll be able to look into that for you. You can do so by clicking the link here.[support.ubi.com]

- Ubisoft Support
same problem as my gold edition Watchdog 2. I downloaded a free DLC called private eye pack then it give me that error: There was a problem authenticating the ownership of this product. Please contact customer support if you need help in solving this problem.
Ticket number: 08010100
76561198868390479 Feb 12, 2019 @ 2:23pm 
Hey Fade! Thanks for the ticket number. Your ticket will be answered soon.

- Ubisoft Support
fade™ゞ Feb 12, 2019 @ 4:10pm 
Originally posted by UbiCupcake:
Hey Fade! Thanks for the ticket number. Your ticket will be answered soon.

- Ubisoft Support

I got a reply but I already done this method (Verify Integrity of Game Files) and It didn't fixed it. The error is more like I was bind in private eye pack instead of the gold edition pack items. If possible please check my Uplay account then roll back me into my original purchase or unbind me to that DLC eye pack? Ticket number: 08010100
Last edited by fade™ゞ; Feb 12, 2019 @ 4:16pm
Stylink Jun 30, 2019 @ 4:26pm 
Originally posted by UbiCupcake:
Hey Fade! Thanks for the ticket number. Your ticket will be answered soon.

- Ubisoft Support
I have got the same problem!
Help me!
What is Ticket number and how create it?
Axernite Jul 1, 2019 @ 7:14am 
Have you got it working yet?
if not, hope this helps:
This worked for me. Its from another forum on Watch Dogs 2, however instead of removing the file, I just renamed it:
"try removing the following file:

C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll

but make sure to place a copy of it on your desktop or something first.

this worked for me, hopefully for you guys aswell"
< >
Showing 1-6 of 6 comments
Per page: 1530 50

Date Posted: Jan 25, 2019 @ 9:27am
Posts: 6