just dance unlimited issue

[fahimzamn]

Hey,

so my unlimited expired a few days back, and when i try to buy a new subscription it does not redirect me to the store. yes i am connected to the internet, and steam is running in the background. any advice or directions would be great.

i start the game and navigate to the menu option for unlimted, and at the prompt for enter on the redirect to store button nothing happens

[Ubi-Borealis]

Please be assured that our team is still investigating this issue further. In the meantime, I recommend using the workaround suggested by angelntinos, as it seems to be working for several other players.

- Ubisoft Support

[angelntinos]

Oprindeligt skrevet af UbiBorealis:

Please be assured that our team is still investigating this issue further. In the meantime, I recommend using the workaround suggested by angelntinos, as it seems to be working for several other players.

- Ubisoft Support

Thanks for continuing to investigate!! It would be great if you restore it as it was before.

[Ubi-Woofer]

As soon as we know more from the team investigating the issue, angelntinos, we'll be sure to let you all know.

- Ubisoft Support

[Nick]

hola tengo el mismo problema :c

[Ubi_TheBerry]

Oprindeligt skrevet af Nick:

hola tengo el mismo problema :c

Hey Nick,

We can only offer support in English on this page.

However the issue is still currently under investigation, we'll post an update when we have more news!

- Ubisoft Support

[Mat]

Oprindeligt skrevet af Nick:

hola tengo el mismo problema :c

Hola a todos, amigos, HispanoHablantes

Un chico me respondió en el ubisoft's site, el tenía el mismo problema y encontró este sitio, aquí puedes comprar el unilimited, https://justdanceshop.ubi.com/ espero qué eso pueda ayudar a todos! Código: gangstic

[UbiGinge]

Unfortunately our support staff are only able to provide assistance in English on the forums. If you are able to provide a translation of this, then we can take a look at it for you.

Alternatively there may be another user here who can help you or you can speak with our Support team through the contact site here[support.ubi.com] where we will be able to direct your case to the correct regional team.

As advised, this issue is still being investigated at this time

- Ubisoft Support

[Khornet]

Guys. It's 14'th November. Yestarday i bought Just Dance 2017. And it worked fine, but today i can't enter Just Dance unlimited. I've tried to do as angelntinos had adviced, but it maked no result. So i've bought game, paied for subscription and still can't play my favorite songs.

I understand, that steam is the last platform you intreested in, but still. Problem was noticed 5 months ago! FIVE!! You're feeding us with words about investigation. But please, be honest with users here at least. Sorry for beeing such toxic, but this really made me very sad. I also understand that maybe it is not your fault, but if we can provide some information about this issue, help with this investigation in any way - please tell us.

I really like your games. Please, don't let me lose my faith in your company.

[boris.ivanowicz]

Oprindeligt skrevet af LoSc:

Guys. It's 14'th November. Yestarday i bought Just Dance 2017. And it worked fine, but today i can't enter Just Dance unlimited. I've tried to do as angelntinos had adviced, but it maked no result. So i've bought game, paied for subscription and still can't play my favorite songs.

I understand, that steam is the last platform you intreested in, but still. Problem was noticed 5 months ago! FIVE!! You're feeding us with words about investigation. But please, be honest with users here at least. Sorry for beeing such toxic, but this really made me very sad. I also understand that maybe it is not your fault, but if we can provide some information about this issue, help with this investigation in any way - please tell us.

I really like your games. Please, don't let me lose my faith in your company.

Could you please check if you have access to other online services in the game? My Just dance unlimited stopped working the same day as yours but I cannot access any other online stuff.

[Khornet]

Oprindeligt skrevet af boris.ivanowicz:

Oprindeligt skrevet af LoSc:

Guys. It's 14'th November. Yestarday i bought Just Dance 2017. And it worked fine, but today i can't enter Just Dance unlimited. I've tried to do as angelntinos had adviced, but it maked no result. So i've bought game, paied for subscription and still can't play my favorite songs.

I understand, that steam is the last platform you intreested in, but still. Problem was noticed 5 months ago! FIVE!! You're feeding us with words about investigation. But please, be honest with users here at least. Sorry for beeing such toxic, but this really made me very sad. I also understand that maybe it is not your fault, but if we can provide some information about this issue, help with this investigation in any way - please tell us.

I really like your games. Please, don't let me lose my faith in your company.

Could you please check if you have access to other online services in the game? My Just dance unlimited stopped working the same day as yours but I cannot access any other online stuff.

Yes. And for this moment is everything okay?

[Gilgamesh, King Of Heroes]

Oprindeligt skrevet af LoSc:

Oprindeligt skrevet af boris.ivanowicz:

Could you please check if you have access to other online services in the game? My Just dance unlimited stopped working the same day as yours but I cannot access any other online stuff.

Yes. And for this moment is everything okay?

I have a same problem. My game cannot access any online stuff. Including Unlimited, which I have paied for.

[Khornet]

In my case dns-server was the reason why i can't connect to the ubi server. Their support helped me.
If i'm playing through my common internet provider, then nothing is connected. But with my VPN-connection everything working fine. I purchased subscription a week ago and it shows me it.

[Ubi Milky]

Hello LoSc, I appreciate you coming back to the forum and letting us know how the issue was resolved for you by using a VPN and resetting your DNS.

As far as I am aware you are no longer able to purchase Just Dance Unlimited for PC use from our Ubisoft website, at the moment only allows you to purchase the Just Dance Unlimited pass for consoles - https://www.ubisoft.com/en-us/game/just-dance/unlimited

However, you can try purchase your subscription through the Just Dance external website here - https://justdanceshop.ubi.com/

At the moment we are unable to advise if the franchise will we coming back to PC in the future, so please keep checking the Just Dance website and social media sites for any updates - https://twitter.com/justdancegame

For anyone who is having trouble trying to connect to Just Dance Unlimited through the second website, I would suggest flushing your DNS and resetting host files to see if you can re-establish a connection to the website through the games link.

To do this on Windows 10 -
- Press the windows key and start typing - Command Prompt
- Run as admin
- Type - ipconfig /flushdns and press Enter
- This should then flush your PCs DNS settings hopefully allowing you to reconnect to the website through the link in game.

Next for more advanced troubleshooting you can also try resetting the computers hosts files through this method off the Microsoft website -
https://support.microsoft.com/en-gb/help/972034/how-to-reset-the-hosts-file-back-to-the-default

If the above two steps are unable to help you connect to the website to purchase an Unlimited subscription or using a VPN does not help your situation either, please let us know. It may be that this link is no longer accessible from your location and this is part of our investigation into this.

-Ubisoft Support

[Just gemer]

press shift+f2 in the game, and you will see "cart" button, click on it, and it gives a prices of unlimited service (you need to have ubisoft connect not uplay)

[Ubi-WheelyDuck]

Oprindeligt skrevet af janga95:

press shift+f2 in the game, and you will see "cart" button, click on it, and it gives a prices of unlimited service (you need to have ubisoft connect not uplay)

Hey janga95,

Thank you for taking your time out to share your knowledge and experience to help others.

If ever we can help again in the future, just let us know.

- Ubisoft Support