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fahimzamn

16/jun./2020 às 4:18

just dance unlimited issue

Hey,

so my unlimited expired a few days back, and when i try to buy a new subscription it does not redirect me to the store. yes i am connected to the internet, and steam is running in the background. any advice or directions would be great.

i start the game and navigate to the menu option for unlimted, and at the prompt for enter on the redirect to store button nothing happens

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Escrito originalmente por Ubi Milky:

Hello LoSc, I appreciate you coming back to the forum and letting us know how the issue was resolved for you by using a VPN and resetting your DNS.

As far as I am aware you are no longer able to purchase Just Dance Unlimited for PC use from our Ubisoft website, at the moment only allows you to purchase the Just Dance Unlimited pass for consoles - https://www.ubisoft.com/en-us/game/just-dance/unlimited

However, you can try purchase your subscription through the Just Dance external website here - https://justdanceshop.ubi.com/

At the moment we are unable to advise if the franchise will we coming back to PC in the future, so please keep checking the Just Dance website and social media sites for any updates - https://twitter.com/justdancegame

For anyone who is having trouble trying to connect to Just Dance Unlimited through the second website, I would suggest flushing your DNS and resetting host files to see if you can re-establish a connection to the website through the games link.

To do this on Windows 10 -
- Press the windows key and start typing - Command Prompt
- Run as admin
- Type - ipconfig /flushdns and press Enter
- This should then flush your PCs DNS settings hopefully allowing you to reconnect to the website through the link in game.

Next for more advanced troubleshooting you can also try resetting the computers hosts files through this method off the Microsoft website -
https://support.microsoft.com/en-gb/help/972034/how-to-reset-the-hosts-file-back-to-the-default

If the above two steps are unable to help you connect to the website to purchase an Unlimited subscription or using a VPN does not help your situation either, please let us know. It may be that this link is no longer accessible from your location and this is part of our investigation into this.

-Ubisoft Support

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Exibindo comentários 46–60 de 75

Mat

11/set./2020 às 18:25

Ubisoft, Help us, just dance is a form of exercise and hobby in quarantine, solve that, we at pc want good care

#46

Ubi-Woofer 13/set./2020 às 3:01

Hey everyone,

Sadly I don't have any news to share just yet. A member of a higher team has reached out to the investigating team to learn more about the issue and if a resolution will soon be implemented, but we've not received an update just yet.

We'll keep you all in the loop as much as we can; thank you for your continued patience up until now. It's really appreciated, especially as we know that - as $CODE gangstic® has written - you may be playing Just Dance a lot at the moment in these strange times.

I hope you're all having a great weekend.

- Ubisoft Support

#47

angelntinos possui Just Dance 2017

13/set./2020 às 3:43

Escrito originalmente por Ubi-Woofer:
Hey everyone,

Sadly I don't have any news to share just yet. A member of a higher team has reached out to the investigating team to learn more about the issue and if a resolution will soon be implemented, but we've not received an update just yet.

We'll keep you all in the loop as much as we can; thank you for your continued patience up until now. It's really appreciated, especially as we know that - as $CODE gangstic® has written - you may be playing Just Dance a lot at the moment in these strange times.

I hope you're all having a great weekend.

- Ubisoft Support

Thanks for the update please do your best its been so long since the issue started we just want it to be solved or at least at some point have an update on the situation.

#48

Ubi-Woofer 13/set./2020 às 6:06

We're doing everything we can to get an answer regarding this issue and will update everyone as soon as we can, angelntinos. Thanks for bearing with us :) I hope you're enjoying the base game in the meantime.

- Ubisoft Support

#49

eivør

19/set./2020 às 14:31

it's been.... months?

#50

angelntinos possui Just Dance 2017

21/set./2020 às 16:23

Hello everyone,

A guy answered my forum on ubisoft's site. He had the same struggle and found this page https://justdanceshop.ubi.com/ . I don't know why noone told us about that or why we couldn't find it but I renewed it from there so that problem is solved. Hope that helps everyone and also that ubi will fix the in-game method to renew the subscription to make it easier for everyone.

#51

Memoxidox

21/set./2020 às 17:38

Yes, this is was the page on which I paid the unlimited but i don´t know if it worked now and detected the steam :c

#52

angelntinos possui Just Dance 2017

22/set./2020 às 6:01

Escrito originalmente por 🔥🔥 ESCANOR THE ONE 🔥:
Yes, this is was the page on which I paid the unlimited but i don´t know if it worked now and detected the steam :c

For me it detected on uplay automatically. I clicked the sub I wanted it told me to login to my ubi account then I paid and that's all. Hope it helps

#53

fahimzamn

23/set./2020 às 2:00

Escrito originalmente por angelntinos:
Hello everyone,

A guy answered my forum on ubisoft's site. He had the same struggle and found this page https://justdanceshop.ubi.com/ . I don't know why noone told us about that or why we couldn't find it but I renewed it from there so that problem is solved. Hope that helps everyone and also that ubi will fix the in-game method to renew the subscription to make it easier for everyone.

Hey, so this worked for me, i went to the website and picked subscribe on the yearly option, which prompted a log in screen and payment option. Then i opened my game to see it has been added. i wonder why i didnt find this website earlier as i remeber scouring through the ubisoft online store, anyway thanks for the tip.

#54

angelntinos possui Just Dance 2017

23/set./2020 às 8:14

Happy to hear it helped you as well.

Última edição por angelntinos; 23/set./2020 às 8:15

#55

Mat

23/set./2020 às 18:47

Escrito originalmente por angelntinos:
Hello everyone,

A guy answered my forum on ubisoft's site. He had the same struggle and found this page https://justdanceshop.ubi.com/ . I don't know why noone told us about that or why we couldn't find it but I renewed it from there so that problem is solved. Hope that helps everyone and also that ubi will fix the in-game method to renew the subscription to make it easier for everyone.

Thanks bro, I going to try this

#56

Mat

24/set./2020 às 10:08

I Believe, what that work

#57

Ubi-Borealis [desenvolvedor(a)] 28/set./2020 às 6:00

Escrito originalmente por angelntinos:
Hello everyone,

A guy answered my forum on ubisoft's site. He had the same struggle and found this page https://justdanceshop.ubi.com/ . I don't know why noone told us about that or why we couldn't find it but I renewed it from there so that problem is solved. Hope that helps everyone and also that ubi will fix the in-game method to renew the subscription to make it easier for everyone.

Thank you for sharing this finding, angelntinos! I'm glad to see that it has helped other players as well. I'll pass this information onto our team as part of the investigation.

- Ubisoft Support

#58