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Just Dance 2017 > Player Support > Topic Details
fahimzamn Jun 16, 2020 @ 4:18am
just dance unlimited issue
Hey,

so my unlimited expired a few days back, and when i try to buy a new subscription it does not redirect me to the store. yes i am connected to the internet, and steam is running in the background. any advice or directions would be great.

i start the game and navigate to the menu option for unlimted, and at the prompt for enter on the redirect to store button nothing happens
A developer of this app has marked a post as the answer to the topic above.
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Originally posted by Ubi Milky:
Hello LoSc, I appreciate you coming back to the forum and letting us know how the issue was resolved for you by using a VPN and resetting your DNS.

As far as I am aware you are no longer able to purchase Just Dance Unlimited for PC use from our Ubisoft website, at the moment only allows you to purchase the Just Dance Unlimited pass for consoles - https://www.ubisoft.com/en-us/game/just-dance/unlimited

However, you can try purchase your subscription through the Just Dance external website here - https://justdanceshop.ubi.com/

At the moment we are unable to advise if the franchise will we coming back to PC in the future, so please keep checking the Just Dance website and social media sites for any updates - https://twitter.com/justdancegame

For anyone who is having trouble trying to connect to Just Dance Unlimited through the second website, I would suggest flushing your DNS and resetting host files to see if you can re-establish a connection to the website through the games link.

To do this on Windows 10 -
- Press the windows key and start typing - Command Prompt
- Run as admin
- Type - ipconfig /flushdns and press Enter
- This should then flush your PCs DNS settings hopefully allowing you to reconnect to the website through the link in game.

Next for more advanced troubleshooting you can also try resetting the computers hosts files through this method off the Microsoft website -
https://support.microsoft.com/en-gb/help/972034/how-to-reset-the-hosts-file-back-to-the-default

If the above two steps are unable to help you connect to the website to purchase an Unlimited subscription or using a VPN does not help your situation either, please let us know. It may be that this link is no longer accessible from your location and this is part of our investigation into this.

-Ubisoft Support
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Showing 1-15 of 75 comments
alfonsof1616 Jun 16, 2020 @ 2:30pm 
Don't let me buy Just dance Unlimited subscription
When I give the buy button (expand subscription) nothing appears to me, however I can open steam by means of the keyboard shortcuts; I see several complaints from users with songs and JD unlimited subscription, is something wrong ?, I don't want to lose my money, if there is not something stable. please fix this!
#1
MoneyMaker Jun 24, 2020 @ 12:46pm 
+++++++++
#2
vitali.kostev Jun 28, 2020 @ 2:39pm 
The same!
#3
angelntinos Jun 28, 2020 @ 4:27pm 
i have the same problem i have contacted their support since a week now but they haven't given me any solution yet
#4
vitali.kostev Jun 29, 2020 @ 6:08am 
Originally posted by angelntinos:
same issue ubisoft support hasn't given me an aswer yet in a week
If they answear. Please, let us know ;)
#5
C4RAC4L Jun 30, 2020 @ 5:28pm 
same +1
#6
achan Jul 2, 2020 @ 3:34pm 
same here... please let me know if you find a way. I went to the Just Dance Unlimited website and the only option is to buy the XBox version of Just Dance Unlimited.
#7
Memoxidox Jul 5, 2020 @ 1:04pm 
+1
#8
ana-stasi Jul 8, 2020 @ 1:01pm 
I have the same problem. The support didnt help me with it.
#9
倪鹏大帅哥 Jul 10, 2020 @ 8:22pm 
+1
#10
Mortadellinha Jul 12, 2020 @ 10:16am 
Can't buy Just Dance Unlimited
What happened to Unlimited? It's been a long time since the store isn't opening. Does anyone contacted them already?
#11
кот Jul 15, 2020 @ 2:26am 
I think Ubi forgot about this game(
#12
Mortadellinha Jul 15, 2020 @ 5:00am 
Originally posted by kotleta69:
I think Ubi forgot about this game(
Yeah, looks like.. :(
#13
angelntinos Jul 15, 2020 @ 11:52am 
24 days with no answer from ubi....
#14
angelntinos Jul 15, 2020 @ 11:53am 
well it has been 24 days now that they hadn't answer so i don't have my hopes high...

Originally posted by vitali.kostev:
Originally posted by angelntinos:
same issue ubisoft support hasn't given me an aswer yet in a week
If they answear. Please, let us know ;)
#15
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Just Dance 2017 > Player Support > Topic Details
Date Posted: Jun 16, 2020 @ 4:18am
Posts: 75

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