Game Won't start

[Amoeba]

the game won't start and Ubisoft support sucks.

read this:
https://drive.google.com/file/d/1zGfKsLjexuj70HGjfxlDcapyG6boPatl/view?usp=sharing

I want to play this game. Does anyone have any suggestions?

[Blk_Widow9]

Hi Amoeba,

What issue are you having with the Support team? Did you share this with them?

Thanks

[warren_song]

I can't play this game too. can not start the game. auto close.

[Amoeba]

I have already reached out to ubisoft support. They gave me a slew of things to try. None of those things worked.

[Yako Blaze]

I'm having the same problem, it crashes at launch and support is no help after 10 replies.

Originally posted by Blk_Widow9:

Hi Amoeba,

What issue are you having with the Support team? Did you share this with them?

Thanks

I'm having the same problem, it crashes at launch and support is no help after 10 replies.

[Celti]

Same issue here.

[Celti]

Something finally worked for me. After trying a bunch of different options, I ended up uninstalling Uplay (not the game though) and then I downloaded the installer from the website and installed it once more.
Also did a few other things, when I uninstalled Uplay I also deleted the save files. Then when I restarted the game it gave me the option to start a new game (today's save files) or load my cloud save files (I chose the cloud save files to avoid losing any progress). You can backup your local game files just in case. Not sure if it will work for everyone, but you guys can give it a try and hopefully it will work.

[CyneFox]

uninstall the uplay and download it from the website

[Amoeba]

Uninstalling Uplay and downloading it from the website worked for me. Uplay is garbage.

[Carcará]

Originally posted by Amoeba:

Uninstalling Uplay and downloading it from the website worked for me. Uplay is garbage.

It worked for me too. Thanks!

[charlie34]

Thank you guys! It worked for me too

[Lord Raven]

Originally posted by Celti:

Something finally worked for me. After trying a bunch of different options, I ended up uninstalling Uplay (not the game though) and then I downloaded the installer from the website and installed it once more.
Also did a few other things, when I uninstalled Uplay I also deleted the save files. Then when I restarted the game it gave me the option to start a new game (today's save files) or load my cloud save files (I chose the cloud save files to avoid losing any progress). You can backup your local game files just in case. Not sure if it will work for everyone, but you guys can give it a try and hopefully it will work.

Worked, thx bro

[marinabespredel]

Originally posted by Amoeba:

Uninstalling Uplay and downloading it from the website worked for me. Uplay is garbage.

Thank you

[UbiBaron]

We're glad that you were able to get that resolved, thanks for providing the steps to resolve this Celti.

- Ubisoft Support

[Saobo2]

Originally posted by Celti:

Something finally worked for me. After trying a bunch of different options, I ended up uninstalling Uplay (not the game though) and then I downloaded the installer from the website and installed it once more.
Also did a few other things, when I uninstalled Uplay I also deleted the save files. Then when I restarted the game it gave me the option to start a new game (today's save files) or load my cloud save files (I chose the cloud save files to avoid losing any progress). You can backup your local game files just in case. Not sure if it will work for everyone, but you guys can give it a try and hopefully it will work.

Problem solved, finally.
Thank you very much! I should be here earlier.