Canont log ín on EU servers

[Kugesz]

I'm trying to log in now for like 1 hour. After I press login there is a loading screen then I get an alert that I have been disconnected from the server.

Any idea how can I fix it or what is happening?

[Wllzy]

Same here

[EL_Din_46]

It's just a guess but I'll say that there may be a problem on the internet between you and the server. You could download and run PingPlotter to diagnose your connection when that happens. The pinned lag thread above here has links for the download and contacting support. For more information on Pingplotter, lag, etc see https://forum.wotblitz.com/index.php?/topic/108131-lag-packet-loss-ghost-shells-demystified-using-pingplotter-what-is-it-how-to-faq-qa-and-more/

I couldn't tell your location from your Steam profile. There's been a number of posts recently by players located in Crimera, Donesk, Luhansk and Minks complaining of being unable to connect to WG's servers. Some have reported success when using a VPN, but that increases ping. (The reason for their problems are unknown but a block by their ISP is one possibility).

[Wllzy]

Nope its not my internet, i can make a new account and play but if i try login with my steam account then it just says connecting for like 1 min, then says you have been disconnected from the server

[withmaxforever98]

I have got the same problem, nothings helps at all. Other eu account works well .

[EL_Din_46]

Hmm. I'm guessing that the WG and Steam servers are both involved in authorizing your account. Something may be interfering with that connection.

This is a good one to contact Player Support about. You can do that by selecting Settings/General/Support in that new account or through their website https://eu.wargaming.net/support/en/

[Wllzy]

Working now, but i did contact player support before i commented, and i just had a reply saying to reset my password..... Well done WG

[EL_Din_46]

Originally posted by Wllzy:

Working now, but i did contact player support before i commented, and i just had a reply saying to reset my password..... Well done WG

That does sound like a problem on their end. If it happens again at least we know what will fix the problem.

[Fr0xo]

same

[milan.mrlian]

solution is close game / task manager end game and fast open game -- your game is reload but disconnect is problem !

[Janis Paegle]

same here

[EL_Din_46]

Originally posted by Janis Paegle:

same here

Five hours ago WG staff Tortik posted this on their Discord server
Hi all.
An unscheduled restart of EU C2 will happen in the near future.
A restart will help solve the problems that players are currently experiencing (a clan has disappeared, a chest has not opened, is not allowed into battle, etc.).

An hour ago she posted this:
Hi again. Some EU players can see the error "login is failed" or "you've been disconnected from the server". We are working on it