Stuck in login screen "Synchronizing store"

[Nyx]

Hi guys i got that problem as title says there is no way to fix that for me, reset router, deleted dava file, tried on mobile same problem, anyone can help fix that or got that kind of problem?

[EL_Din_46]

I had that problem earlier today and tried something that works - sometimes. I've downloaded both the Apple and Steam Blitz apps. When I run into a problem with the Steam client I switch to the Apple app. Very often when I switch back to the Steam app it works fine.

I'm not completely sure of the mechanics but the two apps share the same DAVAproject resource files. The Apple app manages to synchronize the store files and so the Steam app doesn't need to. Or there was a connection problem with Steam, but not with Apple. Maybe Steam would have worked if I had waited for a better connection. IDK.

As far as I know the Microsoft and Steam apps also share resource files, but since I don't currently have a Windows computer I can't confirm that. The worst that can happen is that you spend some time downloading Blitz again and get back into the game.

[DreamWalker]

30/03/23 #METoo.! stuck on "Synchronizing store" ON BOTH STEAM and MICROSOFT PC

[EL_Din_46]

Looking at Nyx's post again I noticed that he had the same problem on mobile. Together with Dreamwalker's post I think that would elimate any problem from your computers. Since it could still be a connection problem try again later and see if the problem is still there.

So...I don't have a solution for this one. The only other solution I've heard was from someone who had been connecting through a VPN. When he connected normally the problem disappeared. If you do get it solved, please let me know what worked.

Best if you filed a ticket on Support's website and see what they say.

https://eu.wargaming.net/support/en/

https://na.wargaming.net/support/en/products/wotb

https://asia.wargaming.net/support/en/

[Nyx]

Well i logged today into wargaming account on browser and i see now that i am also permanently banned?! i dont breaked any rules to be banned anyway im wondering now it can be that my acc got hacked and wargaming banned it ? but also one thing does not exclude the other there should be information in game that im banned am i right? for now im stuck still on "synchronizing store".

[Tengk0rak]

im stuck loading page and after few second apps closed..

[apets]

Originally posted by Tengk0rak:

im stuck loading page and after few second apps closed..

I have the same

[EL_Din_46]

Originally posted by Nyx:

Well i logged today into wargaming account on browser and i see now that i am also permanently banned?! i dont breaked any rules to be banned anyway im wondering now it can be that my acc got hacked and wargaming banned it ? but also one thing does not exclude the other there should be information in game that im banned am i right? for now im stuck still on "synchronizing store".

Blocking an account is the first thing Wargaming does when they believe that an account has been hacked. It prevents the hacker from doing anything with the account while they investigate the situation and return the account to the proper owner. Check your e-mail and/or contact Support for the reasons.

It does seem strange that you would get that notice on the website and still be able to open the game. I think a block on a Wargaming account would block all of the games that are linked to it. Since any ban can be appealed I don't think an account ban would prevent you from contacting player support to make that appeal.

You may have connected to the website for the wrong region, the website's server may have been down for maintenance or there was an internet problem connecting to it. Check the links posted above and use the one that matches your region: EU, NA ASIA.

[EL_Din_46]

Originally posted by Tengk0rak:

im stuck loading page and after few second apps closed..

Originally posted by apets:

I have the same

There's a few troubleshooting steps you could try; removing anti-virus interference, replacing corrupted cache and other resource files, repairing the app, and a clean reinstall of the game. Test your success at each step by trying to load the game.

The first is to eliminate any conflicts with your anti-virus program by changing your anti-virus program’s settings to exclude these:

Blitz
C:\Users\%username%\Documents\DAVAProject
C:\Users\%username%\Documents\packs

Second, verify file integrity in the Steam Library. Right mouse button on Blitz then select Properties/Local Files/Verify File Integrity. Then try the game and see if that helped

Next, delete both of these folders:
C:\Users\%username%\Documents\DAVAProject
C:\Users\%username%\Documents\packs

New copies will be downloaded when you reopen the game. You will lose your replays but you can save them by moving them out of the DAVAproject folder temporarily. Your settings may also be changed.

Finally, uninstall Blitz in your Steam Library and reinstall it. Together with the previous step this would be a clean reinstall that would replace everything.

There could be other causes too, but since Player Support is warning that replies are delayed by long queues trying a few things yourself might get you back in the game faster. Player Support can be contacted through their website:

https://eu.wargaming.net/support/en/

https://na.wargaming.net/support/en/products/wotb

https://asia.wargaming.net/support/en/

[Marc, Vincent & Sophie]

Same problem here and I don't even have those folders mentioned above so I cannot delete them either.