Is anyone else having trouble receiving rewards from the tournament streams?

[The Mad Hatter]

I watched the tournament stream at 4:00 am on August 14th all the way to the end, and somehow only got 1 out of 3 keys. Is anyone else having issues, or just me? Wargaming support is no help yet.

[EL_Din_46]

It can take some time for support to answer tickets. They answer them in the order received and there may be other players in front of you in the queue.

When in full screen mode the stream had a blue timer on the bottome right that shows how long you had been logged on. If your computer goes to sleep, disconnects or you open a different tab the blue timer will stop. It will begin counting again when the player reconnects. It helps to change the devices settings so that it doesn't sleep and to check periodically (if you are awake). Tournament streams last longer than needed for the maximum rewards, so by reconnecting quickly you can still receive all the reards.

When you aren't in fulls screen mode there are counters on the right that show the number keys and kitcoins you have earned.

It took me a couple streams to get everything right on my end.

[The Mad Hatter]

Yes, checklist for all. My computer was on, never went to sleep, and I never opened a different tab. Yet at the end, I still only received 1 key. I wonder if WarGaming will actually compensate the missing keys for me , or just tell to take a hike? I've never dealt with them before. I've just heard very bad things about their support.

[EL_Din_46]

Originally posted by The Mad Hatter:

Yes, checklist for all. My computer was on, never went to sleep, and I never opened a different tab. Yet at the end, I still only received 1 key. I wonder if WarGaming will actually compensate the missing keys for me , or just tell to take a hike? I've never dealt with them before. I've just heard very bad things about their support.

It depends on whether it looks to them like the keys are missing. Unless you took a screenshot at the end of the tournament the only thing they'd have to go on was some sort of connection log on their end.

It kind of depends on your being awake for the entire tournament. Then you could have checked and reconnected if necessary and would have seen the timer working. You could have taken a screen shot - not a bad idea for next time.

I went back to sleep and had no idea how things worked out until I saw the keys. Most west coast NA pepole probably did. Way too early.

[(っ◔◡◔)っ Security101]

Doing it on the phone is more reliable. At least in my experience.

[The Mad Hatter]

Originally posted by EL_Din_46:

Originally posted by The Mad Hatter:

Yes, checklist for all. My computer was on, never went to sleep, and I never opened a different tab. Yet at the end, I still only received 1 key. I wonder if WarGaming will actually compensate the missing keys for me , or just tell to take a hike? I've never dealt with them before. I've just heard very bad things about their support.

It depends on whether it looks to them like the keys are missing. Unless you took a screenshot at the end of the tournament the only thing they'd have to go on was some sort of connection log on their end.

It kind of depends on your being awake for the entire tournament. Then you could have checked and reconnected if necessary and would have seen the timer working. You could have taken a screen shot - not a bad idea for next time.

I went back to sleep and had no idea how things worked out until I saw the keys. Most west coast NA pepole probably did. Way too early.

Yeah they decided to stream this at 4am. Like what the actual ****

[EL_Din_46]

Originally posted by The Mad Hatter:

Originally posted by EL_Din_46:

It depends on whether it looks to them like the keys are missing. Unless you took a screenshot at the end of the tournament the only thing they'd have to go on was some sort of connection log on their end.

It kind of depends on your being awake for the entire tournament. Then you could have checked and reconnected if necessary and would have seen the timer working. You could have taken a screen shot - not a bad idea for next time.

I went back to sleep and had no idea how things worked out until I saw the keys. Most west coast NA pepole probably did. Way too early.

Yeah they decided to stream this at 4am. Like what the actual ****

Horrible for you and me, wonderful for someone in Tokyo.

I still didn't get enough sleep yesterday. That wasn't fun.

[The Mad Hatter]

Originally posted by EL_Din_46:

Originally posted by The Mad Hatter:

Yeah they decided to stream this at 4am. Like what the actual ****

Horrible for you and me, wonderful for someone in Tokyo.

I still didn't get enough sleep yesterday. That wasn't fun.

So they have responded, and it looks like they're going to tell me to pound dirt. If I don't accumulate enough keys for certificates for either tank, the certificates is saved on my account right? And I will have a chance to obtain BOTH tanks together in the future? How does it work?