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Might not be your issue, I dunno, but just thought I'd throw that out there because I have run into a problem like that which confused me for a while.
That wasn't so much of a problem, but the real problem was my other controller (a regular PS2 Dual Shock controller with an adapter), still wouldn't work no matter what I tried. If the game detected it at all, it made is so you could not select options in menus. Even if you disabled it while the game started it and re-enabled it later, the second you got to a menu you would not be able to proceed. Using a weird PS2 controller adaptor, I have experienced a ton of issues getting it to work with games, but this is on a whole different level. I am getting so sick of these issues, I am even considering expanding my shim to reroute Raw Input to XInput, now that I know it's possible. This would finally allow you to use x360ce on most games where it had previously not worked. I'll let everyone know if I make any progress.
with that said the steam controller kinda sucks vs an xbox controller for any game requiring a twin stick set up...i will say im very impressed with the steam controller for games like this with partial controller support or a lot of issues with xbox or generic controllers.
just sayin...
I have been using a ds4 with scpserver/scptoolkit and never had a controller recognition issue with this or any game.