Plan of Action and Roadmap for Issues

[ThePraetorian]

UPDATE MAY 30: We've got quite a few people overall playing, but it's a work day so things are less stressful than they were. However, we're working hard here on the patch we want to get out. It's taking some more time as the solution is quite a bit of work on our end. Looking to get an update for everyone here with a more viable timeline, but this fix is the correct course of action. We have some third party people with a vast amount of experience on launches that had issues similar to ours, and they've been helping for a couple days now, hence the drastically reduced problems with access for the majority of users. We went from around 30% unable to play to around .05%. The XP errors and perk/save files are still having issues with users, and that's been our big concern while working to fix all of this corrupted data, but it's more about getting things set correctly for every player on all servers, which takes some time.

F13 UPDATE - Monday, May 29th, 5 pm EST
 
OK, we made some big strides late last night and into the morning. We found several issues that were causing the database errors, missing XP, infinite saving while customizing characters, and perks not saving or appearing properly. Our number one focus was getting players past the database login error screen. Once we got to around 50K concurrent players, the database would not scale properly. We shut down all servers this morning to migrate the database to a larger cluster to help with scaling. Once we started servers back up, we could support 90K concurrent players. That’s good! 
 
However, we are aware of the following issues that persist. 
 
Login Database Error - Can’t sign in
XP not saving or lost XP
Infinite “saving” when customizing counselor, Jason, equipping kills, etc.
Perks not saving or not appearing properly once “saved”.
Can’t use Quick Play on XB1
 
What’s going on?
 
After 10 hours of digging around in the database, we discovered a few things. Right now we are pushing too much data across our database. Your player profile save data is too big, especially if you’re a higher level with lots of unlocks/perks/etc. It works just fine when there are only 30-40K players. Once that number grows, the database starts lagging. This lag is what keeps some players out AND causes all the weird XP, saving issues outlined above. In addition, we still need to scale to meet the demand which we’ve had a phase 2 of the database upgrade planned that we are working on today.
 
The Quick Play issue with XB1 requires a patch to fix. Meaning we can’t fix this “live” on our end. This requires our partner to help. 
 
OK, how do you fix this?
 
We have made some good optimizations for retrieving and storing the player profile. We have cut down the calls made to retrieving and saving happen a bunch less. In addition, we have cut down the amount of data that is being saved to the database.
 
Cool, when do we get these fixes?
 
Steam users will get a patch late tonight or early tomorrow. PSN users will get this patch tomorrow. XB1 will probably be Wednesday. This isn’t because of favoritism, it’s simply how patches/hot fixes get rolled out. There is no certification process on Steam. Once we have a fix, we click a button, it goes live in 30 mins. PS and XB both have a rapid patch system, but they need to be certified by both PS/XB and this will take time due to today being a US holiday.

[Explicable]

Could we get some info on future content plans? Games like this and DBD will die fast without content. I hope we see lots coming soon including new maps/counsellors/custom jasons or something.

[LusterBunny]

I still have a problem with not loading profile, shows 0 level

[zero2dash]

Do any of you actually read the sticky?
It says right above what they're doing to fix it.
JFC

[Puddles]

Thanks for the update.

[F4U57]

I was able to login on PC since launch, no issues.

I now receive "Database Login Failure".

Hurts bad...

[MrSmiley]

Originally posted by Azeroph:

Could we get some info on future content plans? Games like this and DBD will die fast without content. I hope we see lots coming soon including new maps/counsellors/custom jasons or something.

Probably better to let them fix the current issues and take a breather, then decide on the next content. I'd prefer delayed content for a fixed game, than rushed DLC etc. But I am looking forward to the things that could be added/improved.

[SNATCH]

Thank you for busting ass on Memorial Day. Appreciate the good work.

[Dead/Stick]

Originally posted by Eyolis:

I still have a problem with not loading profile, shows 0 level

I mean......did you even read the post?.....

[Duzbint]

all i wanted was some update. Thank you guys

[McFrodo]

Thanks for the update. Been having the "Database Login Failed" error since day one, and am unfortunately still in the .05% of people that still have this issue. Glad to hear there's some progress being made here.

[Archmage MC]

Are you going to rebalance Jason so hes not a one trick pony due to how fast the choke grab kill goes off? Thats not fun to fight against knowing that there is ltierally no chance of you escaping that short of the knife. All other grabs you can escape with team mates or wiggling, but not the choke one.

I'd like to get more enviormental kills as Jason and see Jasons doing more of those instead of just doing a choke grab which you have only one way to deal with, and only if you got lucky. And only usually once a match. Choke grab is such a lame looking death.

[terriblegamerjoe]

I've asked on like 5 different platforms now, but still no response to the D3D fatal error crashes some people are experiencing.

[Cyres]

I still stuck on level 0 after 11 Hours play time ...... 8 Hours play time on the first day than 2 days Database login failure and now 3 Hours play time and dont get any level. What i need is fix for the level system and not a new map i would happy if i can play and get something. I know you guys work hard but its just a bit frustating that you cant play 2 -3 days and now i dont get any level...

[Phantom Stranger]

Originally posted by F4U57:

I was able to login on PC since launch, no issues.

I now receive "Database Login Failure".

Hurts bad... :sad_creep:

Imagine having this every ♥♥♥♥♥♥♥ day since 12am friday.

[Phantom Stranger]

While also being a backer. ♥♥♥♥ this.