Game isn't loading

[AlexP]

Anyone else having problems loading the game after the recent update?
The first time I cleared Steam download cache, uninstalled and reinstalled the game was loaded, unfortunately not this time, reinstalling didn't helped and the game wasn't loaded.
I recently made a purchase (coins) and I'll hate to delete the game. Any suggestions?

[Danita]

Mine isn't loading either on desktop PC. Was hoping to play today...

[Paula Allah Vey]

My game isn't loading either. Bummed out fr. Why would you delete the game?

[Danita]

Since it's happening to more than one person it's best to wait instead of reinstalling things. I've contacted support on their website and mentioned others having same issue.

[madpianess]

good to know it's not just me! hang in there guys, they can't keep us out of the mansion forever!

[cinvowell]

I have the game on both my iPad and my laptop. Neither will load. It started this evening. I was playing it in the afternoon - Michigan, USA time.

[MysteryAngel145]

Oh, man - I was trying to at least get to 75% of the event bar and finish my Harvest maiden! With the time running out - I hope they fix this soon!

[Danita]

Originally posted by MysteryAngel145:

Oh, man - I was trying to at least get to 75% of the event bar and finish my Harvest maiden! With the time running out - I hope they fix this soon!

Good luck to you there! I hope it's soon too.

[Evanesca]

Hello. For now there's a server problem. We are working hard to solve it asap. Sorry for the inconveniences.

[MysteryAngel145]

It's back! : ) - thank you, devs!
(Am hoping I have enough time left - will try! lol)

[AlexP]

The game isn't loadind, again!
Anyone else?

[Evanesca]

Originally posted by AlexP:

The game isn't loadind, again!
Anyone else?

Hello, the game is working just fine for now. If the problem still persists please contact our support: https://help.gamexp.ru/troubleshooter.php?path=900.1109-64744870