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RobertGia

Sep 26, 2018 @ 5:42pm

macOS Mojave

Hey anyone having issues with Jackbox 3 & 4 failing to respond due to the latest macOS update?

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Originally posted by Matcha:

Recently tried running the various Jackboxes again - this time all seemed to work ok, although had to wait 1-2 minutes for the black screen to go away and the game to start. Occasionally still had problems, but when running the app directly (finding it in Application Support, rather than starting via the Steam app) it seemed to work.

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Showing 1-7 of 7 comments

Jackbox Games [developer] Sep 27, 2018 @ 9:52am

Originally posted by RobertGia:
Hey anyone having issues with Jackbox 3 & 4 failing to respond due to the latest macOS update?

Do the games not open at all? Can you please visit help.jackboxgames.com and we'll help you diagnose the issue.

Last edited by Jackbox Games; Sep 27, 2018 @ 9:56am

Matcha

Nov 13, 2018 @ 3:38am

I have this issue as well. On a Macbook Air from 2015ish, using macOS Mojave (10.14.1), Party Packs 1-4 open in fullscreen (as previously configured), but just show a black screen and spinning beach ball cursor. Waiting up to 5 minutes still had no results, just the same black screen. Party Pack 5 works fine for some reason though. Additionally, no issues at all with any of the Party Packs on a Windows 10 desktop PC.

Jackbox Games [developer] Dec 11, 2018 @ 8:33am

Please submit tickets at help.jackboxgames.com so we can diagnose this issue further.

J E S S I C A ・ J A N E Jan 2, 2019 @ 6:43am

I just purchased the game and am having the same issue. Will not open / play at all. T__T

J E S S I C A ・ J A N E Jan 2, 2019 @ 6:52am

Originally posted by Gizmo:
I have this issue as well. On a Macbook Air from 2015ish, using macOS Mojave (10.14.1), Party Packs 1-4 open in fullscreen (as previously configured), but just show a black screen and spinning beach ball cursor. Waiting up to 5 minutes still had no results, just the same black screen. Party Pack 5 works fine for some reason though. Additionally, no issues at all with any of the Party Packs on a Windows 10 desktop PC.

Did you happen to get a fix for this issue? Was so excited to play this and pretty disappointed that I can't play!