Troubleshooting: Crashes and other major bugs

[OldB1ood]

Hey guys, we're creating this discussion as a guide to fixing any early access crashes and other major bugs. We will keep updating it as we find new solutions.

Also, if any of the tips below work for you, please, let us know too. We want to find a way to make the game launch and experience fun and stable for all.

*We're located in Slovakia, Central Europe and although we're online as much as possible, there might be response lags to emails / discussion posts. Yes, time zones can be annoying sometimes.

Most common solutions to crashes

#1 - Verify Integrity of Game Cache

The most common issue is that the game files were not installed properly. Steam recommends verifying the integrity of the game cache and they posted a real simple guide on how to do that in the Steam Support Knowledge base >> https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

#2 - Incorrectly installed drivers / graphic card

This situation can happen even if other games do run fine. After reinstalling/ updating the drivers necessary, even the other games should run smoother.

Steam posted a pretty straightforward guide for this Video Drivers issue too. You can find it here in the Steam Support Knowledge Base >> https://support.steampowered.com/kb_article.php?ref=5806-RUOG-4683

Steam's general driver support article here >> https://support.steampowered.com/kb_article.php?ref=6416-EYDH-0477

Further Steam's troubleshooting tips for crashes

https://support.steampowered.com/kb_article.php?ref=7169-TIAV-5361

If none of the above fixes work we'd like you to send us the error log so we can take a better look into the problem. If you have any other crash / bug issue, feel free to let us know in the discussion below, we'll look into it as soon as possible.

Error log - locating it

Please, if your situation is not found above, the best thing to do is to send us your error log following these 3 steps:

1. Run the game up to the point where it crashes / bugs.
   
2. Locate your error log file: It’s located inside the Steam game folder, usually here:
   C:\...\Steam\SteamApps\common\Feed and Grow Fish\Feed and Grow_Data\output_log.txt
   *If it’s not there, try searching for SteamApps folder
   
3. Send it over to us via email – [e-mail] and we’ll look into it straight away.

Thank you for all your feedback!

[MICROPLASTICS]

Hi! I've been playing for a good long while and had the Christmas skins from last year. I opened the game today for another play session and they're all gone! Any idea what might have happened?

[乌兹乌兹永远滴神]

https://gyazo.com/2ce254127d11ee6640a14018f3f62c5d
https://gyazo.com/f03890b51b659d05ac838767fcf8208a
i can t start the game :/

[gangnammonster20]

this game was running perfectly today and when i come back from doing something else it just wont work it still says it crashes it says this


Unity Player [version: Unity 5.4.6f3_7c5210d1343f]

Feed and Grow.exe caused an Access Violation (0xc0000005)
in module Feed and Grow.exe at 0033:3663e6a7.

Error occurred at 2018-10-31_120458.
C:\Program Files (x86)\Steam\steamapps\common\Feed and Grow Fish\Feed and Grow.exe, run by User1.
49% memory in use.
6059 MB physical memory [3051 MB free].
9387 MB paging file [5595 MB free].
134217728 MB user address space [134213236 MB free].
Read from location 000001c0 caused an access violation.

Context:
RDI: 0x0000000f RSI: 0x004fef80 RAX: 0xffffffff
RBX: 0x00000000 RCX: 0xffffffff RDX: 0x36ee6718
RIP: 0x3663e6a7 RBP: 0x004feed0 SegCs: 0x00000033
EFlags: 0x00010286 RSP: 0x004fedd0 SegSs: 0x0000002b
R8: 0x0000000c R9: 0x00000001 R10: 0x0000004c
R11: 0x004fef58 R12: 0x004fef30 R13: 0x004fef58
R14: 0x00000000 R15: 0xffffffff

Bytes at CS:EIP:
48 8b 93 c0 01 00 00 48 8b 8b b8 01 00 00 4c 8b

[lole]

cant eat anything on multiplayer

[cynwatt]

So we bought this and my son is dying to play it and we can't get it to work. The screen just comes up black. What do we do?

[cynwatt]

Just a black screen and sound. How to I fix it? My son really wants to play.

[Rotiart]

cynwatt님이 먼저 게시:

Just a black screen and sound. How to I fix it? My son really wants to play.

Update your drivers

[esusige123]

need to github?

[Daiko♥]

I dont get the achivment for killing the prognathodon, so cant unlock the lizard and other fishes :/

[Z.]

111

[vangarion]

lol oknot a major bug, but if your fish gets too big the game really starts to stutter and jerk

[david dada]

Two problems, but overall super awesome.

1) We have defeated the Great White Shark. We expected the achievement to be unlocked but it was not unlocked and we tried 4 times in the GREAT MAP. We did however cheat and use (L+U), is that the problem or is it a bug?


2) We are having a problem when using the GREAT MAP. I destroyed the ithiosaurus and I was chewing up the meat but then the game crashed. Trying to find the crash log - where is it?

thanks guys!

[ssgtbaloo]

If you cheat (pressing L-U or L-I in game, but there may be others) it locks out the achievement. You have to then exit the game and restart to reset the cheat marker. If you cheat it locks tyhe achievement.

As far as the crashes are concerned, you're going to have to wait for someone who's a bit more tech-savvy than I am to get an answer.

[kantorf1]

david dada님이 먼저 게시:

Two problems, but overall super awesome.

1) We have defeated the Great White Shark. We expected the achievement to be unlocked but it was not unlocked and we tried 4 times in the GREAT MAP. We did however cheat and use (L+U), is that the problem or is it a bug?


2) We are having a problem when using the GREAT MAP. I destroyed the ithiosaurus and I was chewing up the meat but then the game crashed. Trying to find the crash log - where is it?

thanks guys!

Also, if i'm not mistaken the achievement is obtainable only in the Ocean map.

[ssgtbaloo]

kantorf1님이 먼저 게시:

Also, if i'm not mistaken the achievement is obtainable only in the Ocean map.

Then you are mistaken. I killed the prognathodon and unlocked the achievement on the Great Map, using the megalograptus.