[SOLVED] Suddenly no sound!! (NOT on the BETA branch)

[Jeo Nugu]

So, yesterday I was playing and everything was fine, but then I go to play the game again today, and all of a sudden there's no sound in the game... no music, no effects, nothing. The volume sliders are all the way up too.

My computer's sound is working, and other Steam games play with sound, no problems.

I verified the game cache for Factorio. (No issues found)
I uninstalled/reinstalled the game.
I've rebooted my computer... still no sound. :(

I am not opted into any of the beta branches.

Anyone have any suggestions?

[Pixus]

Hmm... This sounds odd. I assume that the sounds and such for the game probably got corrupted, or it's an issue with your computer.

[KatherineOfSky]

Have you checked the audio mixer in your OS? (Sometimes I turn off the sound for a particualr program if I need to check a recording, etc.)

[Jeo Nugu]

Originally posted by KatherineOfSky:

Have you checked the audio mixer in your OS? (Sometimes I turn off the sound for a particualr program if I need to check a recording, etc.)

I checked the mixer, and my speakers, system sounds, Factorio, and Steam volume sliders were set at 90%. Hmm... was worth a look though, thanks.

I might try the uninstall-reinstall again, maybe this time I'll make sure to delete all folders associated to the game. (Although I may back up my saves.)

[KatherineOfSky]

Originally posted by Gamezalot:

Originally posted by KatherineOfSky:

Have you checked the audio mixer in your OS? (Sometimes I turn off the sound for a particualr program if I need to check a recording, etc.)

I checked the mixer, and my speakers, system sounds, Factorio, and Steam volume sliders were set at 90%. Hmm... was worth a look though, thanks.

I might try the uninstall-reinstall again, maybe this time I'll make sure to delete all folders associated to the game. (Although I may back up my saves.)

If you have any mods, be sure to clear out that folder as well. (It is in the AppData\Roaming\Factorio\mods\ folder). I only mention this because uninstalling doesn't remove that folder automatically.

if uninstalling/reinstalling doesn't work, please post the details of your problem here, (including any crash logs): https://forums.factorio.com/viewforum.php?f=49

The devs may be able to help you.

[Jeo Nugu]

Originally posted by KatherineOfSky:

If you have any mods, be sure to clear out that folder as well. (It is in the AppData\Roaming\Factorio\mods\ folder). I only mention this because uninstalling doesn't remove that folder automatically.

if uninstalling/reinstalling doesn't work, please post the details of your problem here, (including any crash logs): https://forums.factorio.com/viewforum.php?f=49

The devs may be able to help you.

I'm not using any mods, but that's good to know, and thanks also for the forum link! I'll try to remember to post back here if I find a solution.

[KatherineOfSky]

Originally posted by Gamezalot:

I'm not using any mods, but that's good to know, and thanks also for the forum link! I'll try to remember to post back here if I find a solution.

I hope you can get the problem solved soon!

[Jeo Nugu]

Update: I finally got around to uninstalling the game again, and this time I deleted the Factorio folder at c:\users\<username>\appdata\roaming\. I was not able to locate any other Factorio folders anywhere else on my computer. (The install folder in the Steamapps\common folder was already removed.)

So, I reinstalled again, but I still can't get any sound! :( I will post this issue on the official forums, but the only thing left that I can think of would be to go through the registry and remove any keys associated to the game.

[Jeo Nugu]

UPDATE: Issue resolved!

So, I posted this on the official Factorio forums and supplied them with the log file, and initially, they didn't know what was causing the issue. But, one of the moderators had me check a few things, one of which was the default sound device, and in the course of following his instructions, I discovered that the Windows "Sound Enhancements" had been turned on. Once I disabled that, the game sound worked perfectly!

I've seen Sound Enhancements cause problems before, but usually it stops ALL sound on the system from working. (At least in every case I had seen in my IT job.) But, I was thrown off the trail on this one because I still had sound from other games, from Windows, from desktop apps, basically everything except Factorio.

Either way, mystery solved! :D

[KatherineOfSky]

So glad you got it working again!