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It isn't well telegraphed that those computer things with a button on it is your main objective when you enter that Anteverse. There is one near the entrance, but pressing the button makes it seem like you broke it, more than activate it. (at least when I first saw it)
Also, it should have been pretty clear that the place would be dark, given the hallway to the portal is also dark, but I could see missing that hint as well.
Another possibility easy to miss hint is that you hardly get any combat XP when killing the zombies, indicating that you probably should just avoid them as best you can, and find your objectives.
That said, the buttons could be hidden almost anywhere. There are a few out of the way spots they could spawn at, and could be missed entirely, and that's on top of the panic of zombies chasing you.
We also all had flashlights, but just not fully charged. Also, while the hallway leading up to it is dark, it's not pitch black. It also leads to a fully lit area, where the portal is.
In the midst of combat, it's kind of unreasonable to pay attention to your xp bar, esp when a horde is bearing down on you.
For the record, we found 4 of the buttons before leaving out of frustration
(I only noticed the XP thing in the hallway leading up to the portal, thinking I'd get a lot of XP via easy kills)
I even had to teleport back and 'regroup' (in a solo play) and try again, because I wasn't totally sure what to do (though I had an idea) or how involved it would be when I first went in. Even when prepared, it still was a bit hectic, sprinting all over the place trying to find buttons in hidden spots. There are so many zombies that could group up (not sure if the Dynamic Difficulty changes things now) that I could only kill so fast, even with a Thermal Mallet doing 2-5 headshot kills per swing. For anyone that panics, that situation only gets several times harder.
Edit:
Now that I think about it, it might be good for the devs to either make an easier version be doable at first and a harder one somehow be optional later on, or have more buttons but only need most of them to be able to exit, with pressing all of them giving a better reward than just the exit and progress. Because it kind of stinks when you find most of them, but the last one is in some spot you either missed or feels more like a trollish hiding spot than the rest. Having extras will give a better chance if at least getting enough to get out of there.
Yes, you can kind of cheese things by having your group hunt for all the buttons, but not press then, and then start turning them on all at once and near instantly win before very many zombie show up.
I find in general if something in this game is too hard it's because you aren't preparing properly or you aren't doing something right.
the place needs some major rework, the swarm of zombies alone should be the horror, not fear of getting lost in a dark department store, at most the place should have darks spots, like the basement, but not the entire building being darker than an actual cave
i got it done in one try, but it cemented the fact i will not being going back in there ever, not even if the most powerful weapon in the game was in there
So raid the train 4 or 5 times and put wall lamps everywhere?
I haven't gotten to the furniture store yet, so I'm not sure. Seems like a solution that'd work though.