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Prof. Insanity Aug 19, 2017 @ 7:59am
Permanent Crashing
Hello,
I'm having recently a problem with the game that it crash permanently.
I got this problem since yesterday, and it crashed my game as soon it get's in loading screen where the map loads (2th task). It sends that the game doesn't seem to work anymore and moves me back to the waiting screen, untill a shield appears that there seems to be a problem.

http://steamcommunity.com/sharedfiles/filedetails/?id=1115117462

Also I had for some reason also the problem that my computer shutdown before that as soon it's loading the map, sounds like a hardware error more, but for some reasons it's only happening in this game, when I start other games with CryEngine and higher DirectX they don't even shutdown my computer, like it's instanting sucking to much power that it can't handle the power for the moment.

Edit: A fresh new install didn't fixed it.
Tested out to deactivate firewall and antivirus - didn't work either.
Sended over a dxdiag over to the support, with informations there, dunno why it's currently doesn't work anymore, since I didn't changed anything recently to my computer.
Last edited by Prof. Insanity; Aug 19, 2017 @ 11:30am
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Showing 1-10 of 10 comments
Blurnk Aug 20, 2017 @ 11:48am 
Just started getting this today as well, no fix that i have been able to find. Does this always run in 64 bit? I noticed that on my crash window.
#1
sashimi_ak Aug 20, 2017 @ 11:59am 
Could you please also submit a ticket with our support Dangerous? The more information the support gets, the quicker they can find out what is going on. I apologize I don't have more or better information than that at the moment.
#2
Prof. Insanity Aug 20, 2017 @ 12:29pm 
Originally posted by Dangerous Smell:
Just started getting this today as well, no fix that i have been able to find. Does this always run in 64 bit? I noticed that on my crash window.

There was a thing about flushing few files, after the support noted few troubleshoot fix possibilitys, which I must have straight over seen on the Troubleshoot page myself.
My game got fixed by flushing the specific files.

SOURCE: https://support.robotentertainment.com/hc/en-us/articles/209562026

To flush or reset your configuration files, please follow these steps:

1. Exit the game completely.
2. Open Windows Explorer.
3. Navigate to the following folder:
Documents > My Games > Orcs Must Die Unchained > SpitfireGame > Config
4. Delete the Spitfire*.ini files in the Config folder.
5. Restart your computer, then launch the game again.
Last edited by Prof. Insanity; Aug 20, 2017 @ 12:36pm
#3
Gemini Holo Aug 20, 2017 @ 12:36pm 
Originally posted by NekWioS:
Originally posted by Dangerous Smell:
Just started getting this today as well, no fix that i have been able to find. Does this always run in 64 bit? I noticed that on my crash window.

There was a thing about flushing few files, which I must have straight over seen on the Troubleshoot page.
My game got fixed by flushing specific files.

SOURCE: https://support.robotentertainment.com/hc/en-us/articles/209562026

To flush or reset your configuration files, please follow these steps:

1. Exit the game completely.
2. Open Windows Explorer.
3. Navigate to the following folder:
Documents > My Games > Orcs Must Die Unchained > SpitfireGame > Config
4. Delete the Spitfire*.ini files in the Config folder.
5. Restart your computer, then launch the game again.


I actually just did this on Danderous Smells' PC and the game was able to launch, however with massive flickering and it crashed after about 1 sec of Max standing there, so hard that it rebooted hia PC. lol. Did it again with the same result. We have the latest nvidia drivers. Older card at a GTX 950 but I'd think it should still handle OMDU since it can run stuff like Ark and the Forest fine and new stuff like Unreal and Fortnite no problems.

#4
Prof. Insanity Aug 20, 2017 @ 12:39pm 
Originally posted by Deadman Wonderland:
Originally posted by NekWioS:

There was a thing about flushing few files, which I must have straight over seen on the Troubleshoot page.
My game got fixed by flushing specific files.

SOURCE: https://support.robotentertainment.com/hc/en-us/articles/209562026

To flush or reset your configuration files, please follow these steps:

1. Exit the game completely.
2. Open Windows Explorer.
3. Navigate to the following folder:
Documents > My Games > Orcs Must Die Unchained > SpitfireGame > Config
4. Delete the Spitfire*.ini files in the Config folder.
5. Restart your computer, then launch the game again.


I actually just did this on Danderous Smells' PC and the game was able to launch, however with massive flickering and it crashed after about 1 sec of Max standing there, so hard that it rebooted hia PC. lol. Did it again with the same result. We have the latest nvidia drivers. Older card at a GTX 950 but I'd think it should still handle OMDU since it can run stuff like Ark and the Forest fine and new stuff like Unreal and Fortnite no problems.

Damm, I thought the PC reboot was only by me (hardware error), but doesn't look so anymore.
Last edited by Prof. Insanity; Aug 20, 2017 @ 12:39pm
#5
Gemini Holo Aug 20, 2017 @ 12:43pm 
Originally posted by NekWioS:
Damm, I thought the PC reboot was only by me (hardware error), but doesn't look so anymore.

So are you at the same point now where it will launch but crash, or does it play for you?
Last edited by Gemini Holo; Aug 20, 2017 @ 12:45pm
#6
Prof. Insanity Aug 20, 2017 @ 12:48pm 
Originally posted by Deadman Wonderland:
So are you at the same point now where it will launch but crash, or does it play for you?
Originally posted by NekWioS:
For me it's playable now, and didn't identifit any problems currently.
I run a GTX 750 OC, so a 50 series too.
Last edited by Prof. Insanity; Aug 20, 2017 @ 12:59pm
#7
Gemini Holo Aug 20, 2017 @ 1:19pm 
Originally posted by NekWioS:
Originally posted by Deadman Wonderland:
So are you at the same point now where it will launch but crash, or does it play for you?
For me it's playable now, and didn't identifit any problems currently.
I run a GTX 750 OC, so a 50 series too.

Ok thanks. The only thing i did differenlty is after deleting the .ini files, i didn't reboot the PC, just went straight into the game. I'll try the reboot first and see if that works.

Edit: reboot after and no different still crashes after flickering., going to try some older nvidia drivers and see what happens.
Last edited by Gemini Holo; Aug 20, 2017 @ 1:57pm
#8
76561198405147174 Aug 21, 2017 @ 11:58am 
Hello Deadman Wonderland,

Have you tried the troubleshooting steps available in our Knowledge Base yet? If not, please try the steps outlined here, as they address a vast majority of the crash-related issues our players experience:

{LINK REMOVED}

If issues persist after following those steps, please send us your DxDiag and log files per the instructions within and we'll be happy to help you further troubleshoot!
#9
Gemini Holo Aug 21, 2017 @ 5:23pm 
Originally posted by Cassidaeus:
Hello Deadman Wonderland,

Have you tried the troubleshooting steps available in our Knowledge Base yet? If not, please try the steps outlined here, as they address a vast majority of the crash-related issues our players experience:

https://support.robotentertainment.com/hc/en-us/articles/205006375

If issues persist after following those steps, please send us your DxDiag and log files per the instructions within and we'll be happy to help you further troubleshoot!

Thanks I did submit the dxdiag and also a reliability report
#10
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Orcs Must Die! Unchained > Bugs, Tech Issues, & Support > Topic Details
Date Posted: Aug 19, 2017 @ 7:59am
Posts: 10

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