Wrong language for Call of Duty Black Ops

[BlackDog]

I posted this message to Steam Support but there's been no reply after several days so I'm posting it here too.

I've just bought and installed Call of Duty Black Ops but the game menus and spoken language are in German, which is a problem as I only speak English!

The game was bought from Amazon UK as a boxed disk, which is clearly a UK version - the box, manual and the files on the disk are English only. I am in the UK, with a UK internet provider, and my new Windows 8 PC is set to English language and UK region. My Steam account says I am in the UK and that my preferred language is English.

There don't appear to be any options within the game to change language.
I've tried looking at the game folders on my hard drive and the only languages there appear to be "common" and "German".

I've tried deleting the local content and reinstalling from the disk, using the advice on your help forum. The installation immediately triggered an update that took two hours on my internet connection and also didn't help as it just restored the German version. I tried again after setting the game not to update under Steam but it did the same thing.

[Laptop]

It's possible you bought a German copy of the game. I'm afraid it's going to be very difficult for you to get a refund. You can have Steam support remove the game, but they won't refund you.

I would contact the Amazon seller and explain the situation. You may want to do the same for Steam Support, too.

[BlackDog]

Thank you for the suggestion - I'm waiting for a reply from Steam Support but it's been almost a week already.

The seller is Amazon UK themselves and the files on the game disk, the printed manual and the packaging are all definitely English and/or UK spec. As far as I can see, the only possible fault with the boxed game is that the activation code on the back of the instruction manual might be for the wrong country. It seems more likely that there has been a glitch at Steam's end.

I haven't tried contacting Amazon yet, partly because it's not going to be easy to persuade them to replace a game I've installed, but also because if it's Steam's problem then a replacement game might end up in German again.

This experience has made me very reluctant to have anything to do with Steam again but if I want to play Call of Duty games it seems there is no choice.

[Ch3t]

Hi.
I have exactly the same problem. I purchased through Amazon a copy of the UK version of "Call of Duty. Black Ops". I do a standard installation on Steam, select English in language preferences, but when I run the program everything is in German!!!.

[AKF]

Don't suppose anyone got any answers on this yet?
Exactly the same for me, recent Amazon bought copy of game (everything in English) installed as German & no options to change to English.
Contacted Steam who took a couple of weeks to get back to me & just suggested that I verify integrity of cache but this made no odds, currently waiting for another response from them - trying to get some answers from them as to where the problem lies, the Steam installation (and what they are going to do to fix), or the game disc/activation code (so I can get onto Amazon to sort out).

[BlackDog]

I'm still trying to get a valid English language code for Black Ops and it is now two months since I bought it. Steam claimed to be unable to do anything to help. Amazon replaced my boxed game but the replacment had an Austrian code too, according to Steam, despite being clearly a UK spec disk. I'm now with Activision support who, unlike Steam, have been trying to help, but not very effectively. They have supplied me with 3 new game codes, each one of which has been rejected by Steam as a duplicate code. I'm currently waiting for my fourth new code from Activision .

It is very difficult to have sympathy with software companies' complaints about piracy when their efforts to stop it cause this much difficulty for legitimate paying customers.

[76561198005759912]

I have the same issue, but i brought mine from my Catalogue.
Looks like i will have to contact Activision.
Why cant we go back to the old days when game was on a disc and you only needed all this security to play online.
I dont Like Stream, as it means you cant sell on your old games if you update.
All this hassel is putting me of buying PC games.

[Joker Master]

I have the same problem, but I contacted Amazon and they told me to return the game for a full credit. They could not replace the game as they were out of stock. They are aware of this fault. Have been unable to get an English version to date.

[AKF]

Just going down the same path at present & getting full refund from Amazon.
Thanks for all comments & advice - much appreciated.
Bloody annoying though that you can't just buy a legit game & play it anymore.

[SparedEwe]

Any links to Localization_English.iwd files?