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SpiRec

28/mar./2019 às 22:13

Keys don't work any more

I had bought two keys for this game, one at IndieGala, one at Groupees. Both keys don't work any more. I want a working key for that game. Or I am considering legal measures.

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Exibindo comentários 1–5 de 5

Brune [desenvolvedor(a)] 28/mar./2019 às 22:53

Our policy on this is email your revoked keys to support@awayteam.space with payment receipts. We will replace the keys if they have not already been emailed to us and can be shown not transferred via a third party seller.

blarth

16/ago./2019 às 12:54

Hi Brune, I sent my key from a groupees bundle along with the paypal receipt for this over two weeks ago but have not recieved any response. Are you guys no longer replacing the keys you revoked?

h4nek

18/ago./2019 às 14:46

Escrito originalmente por blarth:
Hi Brune, I sent my key from a groupees bundle along with the paypal receipt for this over two weeks ago but have not recieved any response. Are you guys no longer replacing the keys you revoked?

I did the same at the end of July.

Gonna also contact Groupees support.

They're much more willing to help and offer a compensation than on IndieGala.

Última edição por h4nek; 18/ago./2019 às 14:47

Brune [desenvolvedor(a)] 21/ago./2019 às 0:14

Hey All,

Looks like I didn't subscribe to this discussion and that your email went to the spam folder. Gmail decided to mark it as "dangerous".

Sending out keys now.

Regards,
Michael Brune