Balrum won't start!!!

[Dankarthis]

Hello, I recently got this game as a gift and my friend won't stop praising it. So I got it, installed it, and when I started it a small box will pop up, disappear, and then on my library it says Balrum - Running, then the Running goes away.

Here are my computer specs:

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-27KV1IE
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z68XP-UD3-iSSD
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3701 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F2, 30/05/2011
SMBIOS Version 2.4
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z68XP-UD3-iSSD
BaseBoard Version
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.267"
Username DESKTOP-27KV1IE\danie
Time Zone Eastern Summer Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.86 GB
Available Physical Memory 3.64 GB
Total Virtual Memory 9.11 GB
Available Virtual Memory 3.70 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

I have also tried to go to the file config_new and changing <modernOpenGL n="false" /> to <modernOpenGL n="true" /> but it won't work.

Please help, I really wanna play this game.

Thank you,
Dankarthis

[Anonymous Helper]

Please post the content of your debug.txt file inside the game folder.

Also check windows audio settings and Speaker Setup is set to "Surround". If it is, try changing it to something else and see if that helps.

[Dankarthis]

Originally posted by Anonymous Helper:

Please post the content of your debug.txt file inside the game folder.

Also check windows audio settings and Speaker Setup is set to "Surround". If it is, try changing it to something else and see if that helps.

Here's the debug file.

Thank you for sending us your debug file!
Separator:\
UserDIR:C:\Program Files (x86)\Steam\steamapps\common\Balrum
64 bit Windows 10
Jversion: 1.8.0_191 , Oracle Corporation
OS: Windows 10 10.0 amd64
CPU cores: 8
Used language: EN
Endiannes: LITTLE_ENDIAN
Detected OS: WINDOWS
Base: 3.2.1 SNAPSHOT / 3.3.0 Win32 WGL EGL VisualC DLL
Primary monitor: w:1680 h:1050 hz:59 monLongID: 2311608506528
How many monitors:1
Monitor capabilities for monitor (Generic PnP Monitor):
w:320 h:200 hz:59 || w:320 h:200 hz:60 || w:320 h:240 hz:59 || w:320 h:240 hz:60
w:400 h:300 hz:59 || w:400 h:300 hz:60 || w:512 h:384 hz:59 || w:512 h:384 hz:60
w:640 h:400 hz:59 || w:640 h:400 hz:60 || w:640 h:480 hz:59 || w:640 h:480 hz:60
w:800 h:600 hz:59 || w:800 h:600 hz:60 || w:1280 h:600 hz:59 || w:1280 h:600 hz:60
w:1024 h:768 hz:59 || w:1024 h:768 hz:60 || w:1280 h:720 hz:59 || w:1280 h:720 hz:60
w:1280 h:768 hz:59 || w:1280 h:768 hz:60 || w:1152 h:864 hz:59 || w:1152 h:864 hz:60
w:1280 h:800 hz:59 || w:1280 h:800 hz:60 || w:1360 h:768 hz:59 || w:1360 h:768 hz:60
w:1366 h:768 hz:59 || w:1366 h:768 hz:60 || w:1280 h:960 hz:59 || w:1280 h:960 hz:60
w:1440 h:900 hz:59 || w:1440 h:900 hz:60 || w:1280 h:1024 hz:59 || w:1280 h:1024 hz:60
w:1600 h:900 hz:59 || w:1600 h:900 hz:60 || w:1400 h:1050 hz:59 || w:1400 h:1050 hz:60
w:1680 h:1050 hz:59 || w:1680 h:1050 hz:60 || w:1600 h:1200 hz:60 ||
Detected Hz: 59
MaxHz at maxRes checking all monitors:60
GLFW ERROR detected! Error ID: 65542 error long: 801333110624

[Lord-Xanthor]

Im not at home at the moment so cant check. What you are describing I had happen to me with several other games, which was caused by Microsoft without asking me, moved my entire document's folder, and a good part of my sysdata folders to one drive, which is a HUGE nono, especially for games that constantly write to drive, because just one program locks up, lose connection during write access, that entire folder is now gone. I dont know if Balrum writes to the documents folder, yet I would go check to see, and if it does, and you see documents are going to one drive, right click the documents folder, then move it back to your hard drive. Depending on how much data you have, this can take 10 minutes, to over an hour to complete. This should rectify the issue you have.
Edit: Sorry, checked and doesn't save to documents, so not the issue.

[Anonymous Helper]

Originally posted by Dankarthis:

Here are my computer specs:

I don't see Graphics card listed in your computer specs. What graphics card do you have and are drivers up to date. I hope it's not the Intel® HD Graphics 3000 integrated into your CPU.

The error seems to be "The driver does not appear to support OpenGL" error happens when game is trying to detect your graphics card and what OpenGL versions it supports.

[Dankarthis]

Originally posted by Anonymous Helper:

Originally posted by Dankarthis:

Here are my computer specs:

I don't see Graphics card listed in your computer specs. What graphics card do you have and are drivers up to date. I hope it's not the Intel® HD Graphics 3000 integrated into your CPU.

The error seems to be "The driver does not appear to support OpenGL" error happens when game is trying to detect your graphics card and what OpenGL versions it supports.

Sadly it is the Intel HD Graphics 3000 in my CPU, my actual graphics card broke down, saving up to get another one, but games with this graphics should affect it unless it as you said trying to find it.

What do you recommend I do?

[Dankarthis]

Originally posted by Lord-Xanthor:

Im not at home at the moment so cant check. What you are describing I had happen to me with several other games, which was caused by Microsoft without asking me, moved my entire document's folder, and a good part of my sysdata folders to one drive, which is a HUGE nono, especially for games that constantly write to drive, because just one program locks up, lose connection during write access, that entire folder is now gone. I dont know if Balrum writes to the documents folder, yet I would go check to see, and if it does, and you see documents are going to one drive, right click the documents folder, then move it back to your hard drive. Depending on how much data you have, this can take 10 minutes, to over an hour to complete. This should rectify the issue you have.
Edit: Sorry, checked and doesn't save to documents, so not the issue.

Oh well, Thanks anyway.

[Anonymous Helper]

Originally posted by Dankarthis:

Sadly it is the Intel HD Graphics 3000 in my CPU, my actual graphics card broke down, saving up to get another one, but games with this graphics should affect it unless it as you said trying to find it.

What do you recommend I do?

You could try updating the driver for the Intel HD Graphics 3000. Problem is Intel does not support the chip on Windows 10 so you'd have to settle with drivers for Windows 8.1.

If your computer is a desktop like the specs you posted seems to indicate, best option would be to buy discrete graphics card. Basically anything you can buy out there is orders of magnitude better than the integrated chip you have. If you don't intend to play much games on your computer, even low end card will do.

[Leveled_up]

Did you ever figure this out? I'm trying to play games on an old laptop while away from home, with similar specs. The game ran fine at first, but the second time I went to launch it didn't work - exact same way that it "starts" to launch as described above.

[Anonymous Helper]

Originally posted by brodivh:

Did you ever figure this out? I'm trying to play games on an old laptop while away from home, with similar specs. The game ran fine at first, but the second time I went to launch it didn't work - exact same way that it "starts" to launch as described above.

Same error as Dankarthis was having? Please post the content of your debug.txt file. Also post the system specifications of your laptop.

[Leveled_up]

My fix: Before launching the game I have to delete a file called "config_new" in the installation folder. It sucks having to do it every time, but a shortcut to the folder makes it fairly simple to do.

[Balcony Team]

Hi brodivh!
Please contact us via http://balconyteam.com/contact/
We will look into your config related issue!

Thanks!