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Zgłoś problem z tłumaczeniem
I'll be blunt here, but refunds are only obtainable if your hardware or software (hello XP users) can't play the game, not because you are unwilling to go through troubleshooting.
In order to obtain one, assuming the above criteria are met, I'll give you a brief guide on how to obtain a refund:
1) We need evidence of hardware/software issues, i.e. dxdiag or equivalent for Mac in a forum thread.
2) Obtain from liam.oneill[at]fatshark.se a confirmation that this is
a) a problem fatshark is aware of
b) one they can't fix
3) Assuming the above are met, you then need to contact steam support and ask for a refund, citing the above evidence and if applicable, any local consumer protection laws that apply.
- Per others experience you will likely need to be persistant and be polite.
- Steam support will say this is a one time only refund, however local/federal laws usually over-rule this so don't worry.
If in the event 1 and 2 are met, but steam refuses to issue you a refund get in touch with me via steam or the fatshark forums (The_Mess there as well) and I'll try and work something out via a gift from either steam or GOG. Note - I will be slightly sceptical and need to see your steam account to lower risk of fraud.
______________________________________________________
Version 1.0 - 12/8/2013
1) Offline mode issues
2) Driver update links + mobility modder for mobility HD 2000-4000 users + how to force the game to run on dedicated graphics cards for laptops.
3) Any crash fixes trawled from the forums.
4) Custom user_settings.config for low spec systems to lower barrier to users playing.
General rebuild - add in hyperlinks (eg disk check), format for readability and spell check!
So please could you all make your own threads, it's easier to keep track of it then for me. And I will not reply to posts made in here further that directing you to make a thread + provide moar info...
And I need from Fuzzy and tray the following stuff: http://forums.fatshark.se/showthread.php?tid=2977
@3B Guija - frak, I need to go digging for that one as I've seen it before, but can't recall the exact steps to fix it. Anyhow, make a new thread, with dxdiag + krater log and your systems maker/model as I think it's a driver issue and I'll get back to you today.
Also there's no folder named Application Data in Win7.
*sigh*
Krater log please.
Yeah. I can read. I didn't post my issue with the game here. I posted my issue with this ♥♥♥♥♥♥ advice.
And for W7 there should be a Application Data under [username], so yeah, colour me confused. Nothing like appdata or similar name? And note - I only have a vista box, so I got that info second hand.
If I had provided extra info then I would have definitely been guilty of what your condescending sigh and self-quotation accused. I will make a proper post if and when I fail to resolve the problem on my own.
PS. Yes, Win7 does have AppData. In fact the path to the file is exactly the same as for Vista.
Also, try this out:
Sorry but I've no clue whether that is telling me to check the box or uncheck it.
But I'd suspect it's probably enabling it if not already enabled.
Also, I do kind of need the log from you to see what's going on :P Usually makes it easier to nail down what's gone wrong.
And if you see [steamcore] in the log, this might be worth a shot: http://forums.fatshark.se/showthread.php?tid=3147
Should have added that to the sticky actually :/
Perhaps you didn't add it because you knew deep down that it was unlikely that anyone that had a pirated copy would then purchase a copy. However, perhaps this advice applies to those that played the demo on Steam.