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Just the message was there.
First, submit a Humble Support request here:
https://support.humblebundle.com/hc/en-us/requests/new
The Good News:
(1) You are not alone
(2) This situation is not an indication you did anything wrong
(3) It is a known issue
(4) Both Humble Bundle and Codemasters have indicated they will correct the problem
(5) The game will eventually be added to your library and available for you to play
The Bad News:
(6) There is nothing Valve/Steam can do to help, the purchase was not made with them
(7) Getting the game added seem to be a manual process that only starts when a HB support request is made
(8) Humble Support Ninjas seem to only work on weekdays so you are probably not going to be able to play the game until Monday
(9) Humble Bundle does not seem to be offering refunds over this issue
(10) Humble Bundle does not seem to be taking any remedial action against Codemasters over this, HB store continues to sell 21 of Codemasters' games
(11) Codemasters does not seem to be offering any sort of apology perk, they are merely providing the game you are already entitled to for having paid for it
Even Worse News:
(12) The critical question as to "Why?" that you asked will probably never be answered
(13) There has been an active thread about the key revoke issue with a meaningful title, then the thread author suddenly changed it to being about staring at wall
(14) The thread author also posted to the thread he feared the potential to loose his Steam account (why would he think that suddenly?)
(15) Reddit has also has threads of discussion on this indicating this has been an issue for a multitude of people
(16) Somehow Codemasters' own forum has remain clean of all discussion
(17) Despite this whole mess, Humble Bundle has given no indication they will ever go back to their roots of promoting Indie DRM-Free games
If I had to guess, someone might have been using the DiRT 4 keys in a manner that violated Humble Bundles' term of service and angered Codemasters. At that point, I'm guess Valve gave Codemasters the option to revoke *ALL* of the batch of generated keys for their game or none. Given that Codemasters normally still prices DiRT 4 at $60, they probably felt it valid to revoke them all and then use Humble Bundle Support to sort things out after the fact.
If that is what happen, it would be nice if Codemasters just came out and said so. Valve/Steam used to allow for Steam account linking with Humble Bundle so game activation didn't involve a game key at all. Then Steam removed that feature. Having the details from Codemasters could provide a meaningful conversation on how things could be improved for the future.
If this isn't what happen then it would still be nice to understand what did happen. It is hard to trust Codemasters might not induce this problem again on us if we don't understand why it happened and why they would be confident it won't happen again.
Overall, Codemasters seems to want to keep this as quiet as possible and just make the problem go away. I am not happy with that type of handling of this situation.
So he got it back automatically and steam displayed the outdated warning.
To Muppet -- yes, I see that, I was afraid that it might have been back in my account as a mistake, and if I continue to play it or something, that I will be violating some terms.
And to Fluke -- thank you for the informative post. That's crazy. I hope it gets resolved, and that we get some more information on it.
Yes. Bug.
Out of the 7 games that made up the bundle, why did the "bug" only impact one of them?
The fact this only impacted Codemasters / DiRT 4 along with the tweet "obviously that's not our intention" seem to suggest some sort of action taken by Codemasters to trigger the "bug" but didn't work as intended.
If I now choose to never play DiRT 4, is that a "bug" or is that "action" on my part?
There seems to be two different types of groups that had problems with DiRT 4 from the One Special Day 2019 bundle:
(1) People that successfully redeemed the key to later be informed it had been revoked
(2) People that were told the key was not valid
I was in the Group #1 and now have for the Dirt 4 Steam page:
"DiRT 4 is already in your Steam library (Purchased Oct 4, 2019)"
I can confirm on Humble Bundle's web site that I actually purchased it on October 1, not on the 4th. Also, I have an email from Steam thanking me for my activation and purchase on October 1.
It seems whatever fix Humble Bundle worked out with Valve involved marking my revoked key as another purchase. Hence the date being updated.
I am also guessing you are a member of Group #2 which may mean since you never had the game listed in your library it was easier to provided to you as a Complimentary item.
As far as I know, it should make no practical difference how it is listed. The game should install and play the same regardless. If Codemasters has another "unintentional" revoke then it will probably impact you and me equally.
If the status really bothers you, I recommend contacting Humble Bundle Support. They were extremely responsive on Saturday which is not their normal hours. I personally wanted to know *how* this happen to help understand how likely it is to happen again and got:
"Unfortunately, there was a communication error that has since been resolved. Due to the nature of the issue, we do not expect it to happen again."
This response seems to be overly vague which leaves me still feeling uncomfortable. It seems like the support person provide greatest level of detail that HB policy would allow for. While I am thankful for HB going out of their way on a Saturday, I would still like it if Codemasters would fill in the blanks as to what happened. It seems like HB is having to cover for a "communications error" that would be extremely embarrassing for Codemasters if it got out. But I personally feel like Codemasters should just own up to what their mistake is instead of hiding behind HB.
You are correct, the listed acquisition method is "Complimentary" similar to items that are free DLC. The other items from the bundle show up in steam as "Retail."
Again, you should probably contact Humble Bundle for clarification. Feel free to let us know what they say.
I am not motivated enough to contact HB myself about this.
DiRT 4 is a 50GB game. Once Codemasters revoked the activation and banned the players that purchased through Humble Bundle, it seems to me that the 50GB had to be downloaded and installed all over again. And after 4,245 reviews, DiRT 4 only has a review status of "Mixed." Codemasters' own forum for the game include complaints such as regressions in realism. For example, previous version of DiRT seem to have included handling, visual and audio effects when going through water. According to the forum, that was removed from DiRT 4.
Broken Age retains a Very Positive rating after 3,687 reviews. Not only did the bundle provide an activation key for Broken Age but it is available as a DRM free download direct from Humble Bundle without having to use Steam. Double Fine has a history of doing right by their fans.
In terms of racing games, Project CARS is only 25GB to download/install and out of 7,106 reviews it has a status of Mostly Positive. Best of all, in the two years it has been in my account, the publisher has NEVER ever felt the need to revoke the activation and delete it from my hard drive.
I just really don't care about playing DiRT 4 or any other game from Codemasters anymore. It seemed interesting but that interest quickly got replaced with frustration. There just is too many much better games from much better publishers.
That was all.
If you have the game, play it. Its not bad.
By I don't know much about such things and just want to drive like a bastard in a game that is less disapointing for me than GTS (because of my PS1 reverence and dislike of online human competition)
I bought hb 3 seconds after it launched, redeemed key 5 seconds later, 2 days later saw revoked noticed when logged in but it was still in my library and like you dates on activation don't match email activation date.