Can't launch app - white screen

[timbo]

Hi,

Out of the blue I'm unable to launch the app. As soon as the program starts I'm met with a blank white screen. Have uninstalled, removed Steam, to no avail.
Installed latest version v4.1.1:248
Windows 10 build 15063
Radeon RX470
Radeon R9 380

Application failed at worst possible time.....

Cheers,

Tim

[Flamaros]

Hello,

Can you try to start the application in administrator mode?

[timbo]

Hi,

I think I tried doing this, launching the exec directly from within the Program Files directory...
I note that even after completely removing the app it always wants to open maximised on my second monitor. I have 2 x 4k monitors so i'm thinking it could be related to the high resolution (although it was working perfectly). It's opening up on the second (right) monitor so start coordinates would be > 2000.
Where does the application store it's last open window location coordinates?
I'd like to try and play with this as can't think of anything else that would be breaking the app.

Cheers!

[Flamaros]

Hi,

Thanks you for details.

To launch the application in administrator mode, you have to find and do a right click on the application icon in the start menu and then select "Run as administrator". I am asking that because a user had a white screen and solved the issue by running the application as administrator one time.

Sadly you can't edit settings that aren't saved in text mode. Having two screens isn't an issue, we have the same configuration.

Can you see a loading text message in grey in the center bottom of the white screen? You may have to take a capture with Print screen key to check that.

Thank you.

[timbo]

Hi,

Unfortuantely seeing the same issue when running as admin. Also unable to see any text in the window whatsoever. No sign of 'loading' and the bottom of window is not obsucred by the taskbar as I can see my background underneath.

Perplexed!!

Cheers,

Tim

[Flamaros]

Hello,

I sent you a friend invitation to be able to ask you some files that I will need to be able to investigate on your issue.

[timbo]

Hi,

Have accepted!

[rob]

I am having the same issue but getting the message "HomeDesign.exe has stopped working" "A problem caused the program to stop working correctly"
Could you please assist.
I have uninstalled and reinstalled and run as admin.

[BobPanda]

same issue here ... any solution yet?

[76561198262313100]

Hello! Unfortunately, we have not found a solution for this specific problem... However, we are working on the next update, which may fix this problem :) We should release it in January 2018, stay tuned!

[Roxcane]

Hello I have been searching for this issue and I found this discussion which describes the exact same problem that I have . At the same time, I downloaded yesterday ona a different computer and worked like a charm. Could it be something related to the AMD GPU? it is the only different thing between my computers and something timbo and I have in common

[Flamaros]

Originally posted by Roxanne:

Hello I have been searching for this issue and I found this discussion which describes the exact same problem that I have . At the same time, I downloaded yesterday ona a different computer and worked like a charm. Could it be something related to the AMD GPU? it is the only different thing between my computers and something timbo and I have in common

Hello Roxanne,

Thank you a lot for your feedback, actually we already made some researches, but we can't be sure about the origin of this issue. We don't have enough information to be able to reproduce it and then to fix it.
We made some tests with AMD GPU but we have fewer configuration based on those than on Nvidia one, it might be specific to the model or the driver version, can you give me the reference of your AMD GPU and the driver version?

Timbo and BobPanda have you both an AMD GPU too?

[BobPanda]

no. I do have a GTX1080 from nvidia.

[jnn_kim]

It's 2019, just bought this and I have the same issue.

[76561198262313100]

Hello! What is your OS version, RAM, CPU and GPU please ?

[P_User]

I just bought this and am having the " HomeDesign.exe has stopped working " issue as well... Its much more terrible knowing i just payed money for something not to work.

i was so very excited to be using the software.

System Information
------------------
Operating System: Windows 10 Pro 64-bit (10.0, Build 10240) (10240.th1.150709-1700)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: Hewlett-Packard
System Model: HP Z1 Workstation
BIOS: Default System BIOS
Processor: Intel(R) Xeon(R) CPU E31245 @ 3.30GHz (8 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8006MB RAM
Page File: 5493MB used, 4815MB available
DirectX Version: 11.1
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode