Official Resident Evil 7 biohazard Bug Reporting Thread

[Capcom Customer Service]

Welcome to the family, son!

We hope you’re all enjoying or will be enjoying Resident Evil 7 biohazard shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. With that said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Please note that this bug reporting thread is for the full Resident Evil 7 biohazard game, and not for Resident Evil 7 Teaser Demo: Beginning Hour.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam or the game’s files:

• Please ensure you meet the minimum requirements for the game, outlined here; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. Please note that some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. If you’re experiencing performance issues while using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.
  
• Check your Anti-Virus software
  
• Some AV software may trigger a false-positive situation and flag certain executables from running. You can temporarily disable the AV software to see if the game behaves differently. If the game runs when AV is turned off, that means you'll need to create an exception rule to Resident Evil 7 biohazard.
  
• If you are encountering issues related to video playback with the game, this could be due to a missing Windows Media Player codec, which the game requires. Please ensure the appropriate version of Windows Media Player[support.microsoft.com] is installed on your system. Windows 10 N and KN Edition users will need to download the following Media Feature Pack[www.microsoft.com].
  
• Ensure game files are intact using Verify Game Cache

How to Verify Integrity of Game Cache

1) From your Steam Library list, right-click on Resident Evil 7 biohazard and select Properties.
2) Click the LOCAL FILES tab.
3) Click "Verify Integrity of Game Cache..." and allow the validation process to run its course.

Please disable or shut down your anti-virus while this process runs.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problem files.

Reinstalling your video card drivers

We also recommend making sure you have the latest drivers for your graphics card. Some high end integrated graphics chips and modern laptop class discrete GPUs may work but have not been tested, nor are they officially supported by Capcom.

Nvidia GeForce Drivers[www.nvidia.com]
AMD Radeon Drivers[support.amd.com]

If you still experience crash issues, you may want to try performing a clean installation of the driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

IMPORTANT! Lastly, please don't forget to reboot Windows upon completing the driver installation. This will help reinitialize the driver and the graphics card using the new driver.
Reporting crashes

If you still experience poor framerate, “slow motion” effects, crashes, or other issues, please help the dev team by providing detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc.)
7) Anti-virus software name and version

Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here.[www.fuzeqna.com]

B) Specific issue

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc.

If the game is crashing, it would be super useful if you can share your app crash log file via downloadable link using any one of the popular file hosting services such as DropBox, GoogleDrive, OneDrive, etc.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.
Thank you for your patience and support!

- Capcom Customer Service

Please note that this thread is only for posting issues with the game and specifications for Resident Evil 7 biohazard; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[Matteo]

♥김제니 původně napsal:

Hi, my game crashes repeatedly and i'm currently at the supper feast part of the game and i have to escape


1) Intel Core i7-7700HQ @2.8GHz (8 CPUs)
2) Lenovo Legion Y720 laptop (type 80VR)
3) Nvidia geforce GTX1060 6GB
4) 398.11
5) 16GB RAM
6) Windows 10 Home 64-bit (10.0, Build 17134)
7) McAfee LiveSafe antivirus

Fatal Application Exit
E:\SteamLibrary\steamapps\common\RESIDENT EVIL 7
biohazard\re7.exe
"d:\\reengine\\reengine\\gitroot\\runtime\\modules\\render\\os\\renderdevicedx11.cpp"
4419 createTexture2D failed.
HRESULT=0x8007000e. Not enough memory resources are available to complete this operation.

I'm currently running the optimal setting option as shown in my Geforce Experience which is mostly very high and when i alt + tab to check the memory usage, its only about 3gb of ram usage so i should have enough memory . Hope you can help me with this, thanks !

Appereantly, the problem is for graphic card. Have try to set low values manually from options of the game? Reinstallation of Direct-X?

[ItChY Tasty]

this game sucks

[SuddenLife]

006 původně napsal:

I like Capcom but let's be honest, this game is a crashfest and is not meant to be played on PC and should not be offered by Steam.

After I got my issue resolved, I played through the entire game twice, Bedroom, 21, End of Zoe, and Not a Hero with absolutely zero crashes.

[Dr. Jekyll and Mr. Hyde]

SuddenLife původně napsal:

006 původně napsal:

I like Capcom but let's be honest, this game is a crashfest and is not meant to be played on PC and should not be offered by Steam.

After I got my issue resolved, I played through the entire game twice, Bedroom, 21, End of Zoe, and Not a Hero with absolutely zero crashes.

I had alot of crashes in the ealry days but was eventually able to play it thourgh twice without fail. I just dropped the vram usage by setting textures down as anything up from meduim uses 7 to 8 gigs but meduim sits below 5

[sentine11e]

1) Intel Core i5-6600 CPU 3.30GHz
2) Desktop
3) NVIDIA GeForce GTX 1060 6GB
4) GeForce Game Ready Driver 398.36 06.26.2018
5) 16 GB RAM
6) Windos 10 64-bit
7) Windows Defender

The Game does not start. I launch game from Steam, game is starts, but nothing happens. There is not Error Message or something else and Steam show that game launched and time of game is running. Also Task Manager tell that "re7.exe" was launched, but really nothing happend.
Can you help me?

[Matteo]

sentine11e původně napsal:

1) Intel Core i5-6600 CPU 3.30GHz
2) Desktop
3) NVIDIA GeForce GTX 1060 6GB
4) GeForce Game Ready Driver 398.36 06.26.2018
5) 16 GB RAM
6) Windos 10 64-bit
7) Windows Defender

The Game does not start. I launch game from Steam, game is starts, but nothing happens. There is not Error Message or something else and Steam show that game launched and time of game is running. Also Task Manager tell that "re7.exe" was launched, but really nothing happend.
Can you help me?

Very strange, because your hardware il lot powerful. Have try to uninstall and re-install the game?Or trying to change screen resolution before start the game?

[Notbok]

AMD Ryzen 7 1700
AMD RX 580
16GB DDR4
Windows 10


Game doesnt even start...

[mtd9031]

I have a problem when i start game it is crached and show me this message render device dx 11.cpp 4915 create computershader failed

[Incontinentia Buttocks]

For some reason, I have frame issues that happen no matter what graphics setting I use.
My specs are as follows:
Intel Quad-Core i7-3770 @3.4 GHz
Nvidia GTX 1050 Ti 4 gb OC (By Gigabyte)
Latest drivers
16 gb RAM
Windows 10 (Home Standard)
Windows Defender AV

I've tried to solve this every way I can, but I have no luck. Any help by anyone is welcome, as Capcom is probably not even looking at this anymore.

[✇Kuroi Kenshi✇]

Fatal Application Exit
E:\SteamLibrary\steamapps\common\RESIDENT EVIL 7
biohazard\re7.exe
"d:\\reengine\\reengine\\gitroot\\runtime\\modules\\render\\os\\renderdevicedx11.cpp"
4419 createTexture2D failed.
HRESULT=0x8007000e. Not enough memory resources are available to complete this operation.

AMD Ryzen 1600 3.7 GHZ
GTX 1060 6GB
RAM 8 GB 3000 MHZ

It stops at the beginning of the game, after dinner. When I go down the trapdoor.

[Claire_Drawarts]

shjohansh_98 původně napsal:

Fatal Application Exit
E:\SteamLibrary\steamapps\common\RESIDENT EVIL 7
biohazard\re7.exe
"d:\\reengine\\reengine\\gitroot\\runtime\\modules\\render\\os\\renderdevicedx11.cpp"
4419 createTexture2D failed.
HRESULT=0x8007000e. Not enough memory resources are available to complete this operation.

AMD Ryzen 1600 3.7 GHZ
GTX 1060 6GB
RAM 8 GB 3000 MHZ

It stops at the beginning of the game, after dinner. When I go down the trapdoor.

I have the exact same issue with a F*ckin RTX 2080ti ...

[lewy🎮]

My System Specs
1) CPU AMD FX
2) desktop
3) Graphics Nvidia Geforce 1030 2GB
4) Video driver 399.24
5) System memory 8GB
6) OS Windows 10 64-bit
7) Anti-virus Malwarebytes + Defender
other Steam Link for TV and Torid Wireless Controller

I have problem with some buttons on my controller not worked like "C" and "Shift"
I checked other configurations from community and nothing helped

[Aouregan]

I get a crash 10/10, after grabbing the hatch key and escaping from Jack through the hatch in the kitchen. As soon as I have jumped down into the tunnel, it crashes.

Intel i7-7600U 2.8 GHz
16 GB Ram
Intel HD Graphics 620 + NVIDIA GeForce 930MX with 2 GB display & 8 GB shared
Win10 64 bitt

[Laranja]

preciso de ajuda comprei o jogo e tento jogalo ja faz tempo mas ele nao inicia ele tenta abrir o jogo mas da crash iniciou apenas uma vez depois disto nao inicia mais

amd r7 350 i5 650 windows 7 12gb ram ssd 128 hd 320







Nome do Evento de Problema: APPCRASH
Nome do Aplicativo: re7.exe
Versão do Aplicativo: 0.0.0.0
Carimbo de Data/Hora do Aplicativo: 5a282de1
Nome do Módulo de Falhas: re7.exe
Versão do Módulo de Falhas: 0.0.0.0
Carimbo de Data/Hora do Módulo de Falhas: 5a282de1
Código de Exceção: c0000005
Deslocamento de Exceção: 000000000d3cc899
Versão do sistema operacional: 6.1.7601.2.1.0.256.1
Identificação da Localidade: 1046
Informações Adicionais 1: c35c
Informações Adicionais 2: c35cc815ddd6a9335aef5c2363670030
Informações Adicionais 3: 59f0
Informações Adicionais 4: 59f0acf598e081a506057196b4e3f161

Leia nossa declaração de privacidade online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0416

Se a declaração de privacidade online não estiver disponível, leia nossa declaração de privacidade offline:
C:\Windows\system32\pt-BR\erofflps.txt

[cwa.solution]

Hi, I'm having a problem, the dubbing of the character is very advanced.
How do I solve this?