Purple / Pink Screen on Startup (patch 2.2)

[Johannes (Mimimi)]

Hi everyone! We've seen a few reports of a purple startup screen with patch 2.2

We've put a lot of time into this patch and hoped it would improve the situation for everyone.
Because we made quite a few changes (also trying to fix the infamous "black screen" bug) we released the patch as a beta-branch first. As far as I know, we didn't get any purple-screen reports. So this is very painful for everyone -- sorry for causing these issues!

We now need to find a way to help you guys. So far, we have no clue why the game is acting like that -- so we need your help to fix this.

First of all, please do the following in exactly this order:

a) Start Shadow Tactics.
b) See the purple screen.
c) Close the game via ALT+F4 or Taskmanager.
d) Go to Steam Folder\steamapps\common\Shadow Tactics\Shadow Tactics_Data
e) Upload your output_log.txt here or send it to [e-mail]
NOTE: The output_log.txt is overwritten every time you start the game, so it only helps us if you send the version that was created right after the purple screen appeared and you closed the game.

After you did that, you can try to fix the bug yourself -- and report if anything of this works or helps you, it will help to identify the bug:

a) Do everything we explained about the black-screen issue -- it MIGHT be the same.
http://steamcommunity.com/app/418240/discussions/0/152390014801394592/

Please specifically try step 5 with the skipmovie option!

b) If that doesnt work, try reverting to the version before the patch. Do this by following this guideline: http://steamcommunity.com/app/418240/discussions/0/3377008022039876392/

We will keep you posted here.

[Paraleo]

just make it available to GOG users also please.

[RATT]

Johannes, im sending you my output_log.txt via email, i try to revert to the previous version but after download the 3.3Gb, steam say that the installation was cancel and it start over again from 0 kb and keep doing this in some kind of loop.

I noticed several lines in the log that start with : WARNING: Shader Unsupported, i dont know if this is normal but just in case i mentioned it.

Here's an example of those lines:

 WARNING: Shader Unsupported: 'Mimimi/Billboard/Transparent No Scale Pivot Offset' - Pass '' has no vertex shader
WARNING: Shader Unsupported: 'Mimimi/Billboard/Transparent No Scale Pivot Offset' - Setting to default shader.
WARNING: Shader Unsupported: 'Mimimi/Unlit/Transparent Color Cursor' - Pass '' has no vertex shader
WARNING: Shader Unsupported: 'Mimimi/Unlit/Transparent Color Cursor' - Setting to default shader.
WARNING: Shader Unsupported: 'Mimimi/Unlit/Transparent Offset NoScale' - Pass '' has no vertex shader
WARNING: Shader Unsupported: 'Mimimi/Unlit/Transparent Offset NoScale' - Setting to default shader.

I send you the full log file to [e-mail].

https://pastebin.com/CEd3zAw8

Win7 x64 - NVidia 388.71

I manage to rollback to 1.4.4 release version V1 after unistall the game and install again after opt for the "1.4.4 release version V1" in beta's, but not work and get the black screen (with no sound) instead the Purple (magenta) screen with sound and mouse arrow. I buy the game during the last xmas (2 cpoies) and after install it all runs perfectly i mentioned this cos i really dont know wich version was the default version by that date.

[E.D.K4Z'X]

+1, same

https://pastebin.com/6UqEQEhs

NVIDIA 391.27

[pösmunk]

Posting this here since I think it's related to the "green" screen on linux cutscenes.

Game works with the "-skipmovie" option. Log is pasted in the link below:

https://pastebin.com/LR1uNs5Q

It was made trying to start the "Hida Village" mission on Ubuntu 16.04, 390.25 Nvidia drivers.

[陆角铃铛]

any updates on this problem ????

[Kevin]

Win Vista 64 bit. Got magenta screen on startup. -skipmovie did not work. Went to 1.4.4 release version V1, and now everything is working.

Sent email to devs with log info.

[Hernsten]

I also got the magenta screen after update. Here's my output file (Win 7 64bit)

https://pastebin.com/r2KmyTae

[RATT]

g744898 eredeti hozzászólása:

any updates on this problem ????

Yesterday (26 Mar) i recived an email from Mimimi

Hello,

Thanks for sending the log report!

I will pass your email on to the developer team in order to get this solved very soon. Please keep an eye on our Steam Forum for all updates and News about this issue and game.

Best Regards,
-- 

Mimi | Crying Girl Officer

www.mimimi.games

So probably we have to wait more to get news.

Btw, i try several times to rollback to 1.4.4 V1, finally i manage to do but the game did not work, this time i get the balck screen, and there was no way to fix it, i follow all the step from the blackscreen post.

[w00t]

Well, -skipmovie doesn't work for me.

[Nero]

I also got purple screen after update, please fix soon
https://pastebin.com/cRcsvDag

[~孔慈~]

desperate for this game and errors comes out (i'm not sure whether its purple or pink but its so shiny with those colours) pls fix n let us knw..

[~孔慈~]

just purchase this game last night and comes out with purple/pink screen only???
hope this can be fixed, thanks and appreciate for help~
https://pastebin.com/HcwuAee1

[bumpy_flapjack]

Hi everyone,

(updating my original post here to keep the visibility in one place)

(See below for Chinese translation! 见下文中文翻译!)

Hi everyone,

for all of you who suffer from this problem here is what we can tell you.
This problem is caused in part by your system (Windows 7 not getting the DirectX update automatically) and in part by a bug in the new Unity version we used to build Shadow Tactics 2.x+.
Unity introduced this issue[issuetracker.unity3d.com] between version 5.3.6 (ST 1.x) and 5.4.4 (ST 2.x).
It is an issue in relation to the shader technology we have running in the game with the Unity engine.
A workaround is to get the DirectX 11.1 update included in this Platform Update for Windows 7:
https://www.microsoft.com/en-us/download/details.aspx?id=36805

Please also note that the game requires a graphics card that supports at least DirectX 10 (as stated in the Minimum System Requirements) in order to run properly.

So if some of you have a graphics card that "only" runs with DirectX 9 this is most likely the reason why the game is not working on your machines. If it was working before the game received the new patch it means that you simply "got lucky" before. - I understand of course that this is not the answer you were looking for, or hoping for. :-(
The only advice I can give you: If the game was working for you prior to the new patch, you may want to try changing back to the old version. Instructions on how to do that can be found here: http://steamcommunity.com/app/418240/discussions/0/3377008022039876392/

PLEASE NOTE: If your ingame progress (for example unlocked badges) gets destroyed by switching to an old version you have the option to manually get your progress back:
We do have a tool available for PC/Mac/Linux that allows you to restore game progress and unlocked badges manually to get your progress back.
Simply follow this link to download the tool: http://www.daedalicsupport.com/en/games/shadow-tactics/?open=collapse214-12

For everyone of you who suffers from the pink screen issue but have a DX10 or DX11 graphics card: Your logs all show us the same issue - when the game starts, your system erroneously initialises DirectX 9 instead of DX10/11 even though your graphics card should support 10/11.

As stated above, this is not something we can fix in the game but rather has to be fixed within your Windows environment.

Please make sure that your graphics card drivers are up to date. Make sure you have the most current driver version running on your system.
If you are running the latests drivers but still get the pink screen, please check to update your system's DirectX version. Depending on your operating system this can either be done manually or through the Windows Update service by installing any and all of the most recent system updates.

More info on how to update your Windows system can be found here:
https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

We are very sorry for everyone whose gaming experience suffers because of this issue. Please let us know if this helped you to solve your problem.

I will flag this answer as a possible solution within this thread so it gets highlighted.


------------------------------------------------
Chinese Translation / 中文翻译

Hi 大家好！
影子战术将军之刃中部分玩家在运行游戏的时候，出现粉屏的现象。出现这个问题的一部分原因是您的系统(Windows 7没有自动获得DirectX自动更新) ，另外部分原因是我们曾在Unity优化影子战术将军之刃2.x+版本补丁时出现的bug. Unity在版本5.6（ST 1.x）和5.0.4（ST 2.x）之间引入了这个问题[issuetracker.unity3d.com] ，这是与Unity Engine相关联的我们在游戏运作时出现的一个关于着色器技术的问题。解决方案：需要在微软官网在Windows 7平台更新中包含DirectX 11.1下载并安装更新补丁，然后电脑重启。https://www.microsoft.com/en-us/download/details.aspx?id=36805
请还需注意，本游戏需要一个至少支持Directx10的显卡(如最低系统要求所述)，以便正常运行。因此，如果有些玩家的显卡仅能运行DirectX 9，这很可能是游戏没有在你的机器上运行的原因。如果您的显卡低于DirectX 10它在游戏得到新补丁之前还能运行玩，这就意味着您之前能玩只是 “幸运” 了。-我当然明白这不是你想要的答案，也不是你希望的答案。:-( 我能给您的唯一建议是:如果游戏在新补丁更新之前对你有效，更新后玩不了了，这时您可能需要尝试回到之前的旧版本。可以在此链接找到相关信息: http://steamcommunity.com/app/418240/discussions/0/3377008022039876392/
请注意:如果您因为更新或被切换到旧版本而导致存档丢失或被破坏(例如解锁的徽章存档丢失)，您可以选择手动恢复您的进度。我们有一个为PC/Mac/Linux用的工具，此工具允许你手动恢复游戏进度和解锁徽章，以获得您之前的游戏存档。您只需点击这个链接下载工具即可: http://www.daedalicsupport.com/en/games/shadow-tactics/?
对于显卡支持DX10或DX11还仍然出现粉色屏幕的玩家：您的日志文件都给我们显示了相同的问题，您的系统错误地初始化了DirectX 9而不是DX10/11，即使您的显卡应该支持10/11。如上所述，这不是我们可以在游戏中解决的问题，而是必须在您的Windows环境中解决。
请确保您的显卡驱动程序是最新的。请确保您的系统运行当前最新的驱动程序版本。如果您现在正在运行最新的驱动程序，但仍然得到粉红色的屏幕，请检查更新系统的DirectX版本，这取决于您的系统操作，可以用手动方式或通过Windows更新服务来安装所有最新的系统更新。更多关于如何更新Windows系统的信息可在此链接找到: https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx
我们对所有因为这个问题而遭受游戏体验困扰的人感到非常抱歉。请给我们反馈让我们知道这是否有助于解决了您的问题。

[~孔慈~]

bumpy_flapjack eredeti hozzászólása:

Hi everyone,

a short update for all of you who suffer from this problem.
So far we know that this is an issue in relation to the shader technology we have running in the game with the Unity engine.
Please note that the game requires a graphics card that supports at least DirectX 10 (as stated in the Minimum System Requirements) in order to run properly.

So if some of you have a graphics card that "only" runs with DirectX 9 this is most likely the reason why the game is not working on your machines. If it was working before the game received the new patch it means that you simply "got lucky" before. - I understand of course that this is not the answer you were looking for, or hoping for. :-(
At the moment the only advice I can give you: If the game was working for you prior to the new patch, you may want to try changing back to the old version. Instructions on how to do that can be found here: http://steamcommunity.com/app/418240/discussions/0/3377008022039876392/

IMPORTANT: Please be aware however, that switching back to the old version will destroy your ingame progress (for example your unlocked badges)! This is currently a known issue which we will be looking to address in the next weeks.
If you still want to switch back but keep your progress, I'd recommend making a manual backup copy of your existing savegame and game progress data. That way we might be able to convert this progress properly for you in the future with another patch.
Instructions on where to find your save data can be found here: http://www.daedalicsupport.com/en/games/shadow-tactics/savegames.html - Simply make a copy of the entire "user" folder and save it somewhere on your PC!


For everyone of you who suffers from the pink screen issue but have a DX10 or DX11 graphics card: We will need some more time to look into this issue and hopefully find a way to fix it!
In the meantime, as we can see from the log files you sent us, it might already prove helpful for several of you to update your graphics card drivers. Make sure you have the most current driver version running on your system.

This is it for now. We are very sorry for everyone whose gaming experience suffers because of this issue. We will continue to look for solutions so please keep sending us your output log files, as requested by Johannes in the post above.

I will flag this answer as a possible solution within this thread so it gets highlighted. We are aware of course that the issue will still persist for several of you and we don't see this as a solved problem yet.

after did wht you stated as above, now it becomes black screen without sound. whats the problem?

[~孔慈~]

https://pastebin.com/AjPWwAW3