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I'm going to write the following despite what looks like you already being aware and having tested it, just in case. Then, a better answer. :)
This is actually almost always a driver issue. If you're using an adapter of any sort (PS2 to USB, etc), that's usually where the issue is introduced.
My first bet would be, Indeed, exactly as you've implied, that the opposing sides of arrows are being interpreted as an axis; and, thus, both sides can not be hit at the same time.
That all being said, it looks like you've tested that. You've seen that not to be the case, in the Device Properties, in Windows? I've not yet run across any other cause. You want these device components to show up in the Device Properties as buttons, rather than axises.
What sort of pad do you have, and what adapter if any?
Thanks!
Danny
I bought the game to play with the DDR pad and had the same problem. My pad is a official konami USB pad for the XBox 360, just like this one: http://www.ddrgame.com/dance-dance-revolution-xb360-konami-mat.html
The culprit is the driver; it reconizes the pad as a HAT/POV stick instead of a independent buttons or a dpad. I knew that before buying because I had the same problem using it to play games on the PCSX2 emulator.
The thing is, I could fix that on the PCSX2 emulator, but not on this game, so I refunded it before I spent too much time trying and lost the ability to do so. :-(
For those who want to try or had the same problem on the emulator, here is what I used to fix it for the emulator: https://github.com/x360ce/x360ce
Follow what the site tells you to do.
Disconnect all your controllers.
With the pad plugged in, you will find a list on "Controller Settings->Most Populat Settings for My Controllers".
Try all those settings by checking what works in the "Controller 1" tab. You should be able to do press all the directions, including the combinations, left+right, right+up, etc...
In the emulator, I'm using the Pokopom XInput Pad Plugin 2.0.0. LilyPad would not work.
Now for the developer feedback part:
Given that the same problem was fixed in another "game" using only a regular software solution (and by that I mean, no 3rd party drivers), it is very possible that you could come with a similar solution embedded in your game or some kind of guide on how to use x360ce to do it, if that is even possible.
The only reason I bought the game was to play it on a dance pad. From the posts I saw while trying to fix the problem, there are a lot of pads affected by crappy drivers like that, and they will be unable to play the game too.
While trying to fix it I went through the game folders and files, and my guess is that the mock x360ce DLLs wrapppers were not being loaded. It seems that it is done using Java, and the JVM way of dealing with DLLs is not very straightforward.
Adding an option for the game to completely ignore controller input would also help people using controller to keyboard mappers.
Sorry about the refund thou. I got frustrated.