"error Index was outside the bounds of the array"

[Skelly]

Hey folks,

I hope you can help me with following issue:
a friend of mine wants to play the game and everytime he tries to start the game he is receiving the error message: "error Index was outside the bounds of the array".
We are not able to find a fix online 'til now and have hopes that someone here is able to help us.

Thanks and have fun playing :-)

[Skelly]

System.IndexOutOfRangeException: Index was outside the bounds of the array.
at Nuclex.Input.Devices.ExtendedGamePadState..ctor(DirectInputConverter converter, JoystickState& joystickState)
at Nuclex.Input.Devices.DirectInputGamePad.GetExtendedState()
at InputSystem2.ControllerObj.Update(Single elapsedSeconds)
at InputSystem2.InputManager.Update(Single elapsedSeconds)
at Brawler2D.GameController.Update(GameTime gameTime)
at Microsoft.Xna.Framework.Game.Tick()
at Microsoft.Xna.Framework.Game.HostIdle(Object sender, EventArgs e)
at Microsoft.Xna.Framework.GameHost.OnIdle()
at Microsoft.Xna.Framework.WindowsGameHost.RunOneFrame()
at Microsoft.Xna.Framework.WindowsGameHost.ApplicationIdle(Object sender, EventArgs e)
at System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32 grfidlef)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(Form mainForm)
at Microsoft.Xna.Framework.WindowsGameHost.Run()
at Microsoft.Xna.Framework.Game.RunGame(Boolean useBlockingRun)
at Brawler2D.Program.Main(String[] args)


These are the crash log files.

[º¿º]

Nuclex.Input.Devices.ExtendedGamePadState means that it has something to do with his controller. Until they fix this, you could try reinstalling controller drivers/software, or using a different type of controller.

[Cellar Door Games]

Are you guys playing online? There is an unfortunate bug with profiles on PS4 controllers that we're trying to address.

[Skelly]

We are going to try reinstalling controller drivers/software, thank you. And we are using XBox controllers right now. Keep you updated.

[Skelly]

So, no new results after trying the described above :/

[Cellar Door Games]

Hmm, we have not run into this one before. Can you go to your Steam Settings > Controller > General Controller Settings, and try turning on Xbox Configuration support?

Your error is very strange. Nuclex input is only for non-XInput gamepads. I.e., every controller except Xbox controllers.

[Skelly]

We don't know why, but it is running now .. he just can't start it over Steam. So we don't have a solution for this and hope nobody else is experiencing this. Thanks for the help and a great game so far I can tell :-)

[Cellar Door Games]

If I may ask for more info on this issue, what do you mean by "Can't start it over Steam"? Do you mean he runs the exe directly from the install folder?

[Skelly]

Yes, exactly.

[The Fuggler]

Do you mean the install folder in the steamapps, got a friend with the same problem and even that isn't working

[Tulos]

My wife's got the same issue. I've tried with and without our Xbox remotes turned on. Seesm to have no effect. Cannot ge tthis to work, launching from Steam OR just the .exe

[Skelly]

My friend told me that he removed every software/driver connected to any controller, then reinstalled just the XBox one plus this game and then he started it from the steamapps folder, so yeah the .exe. Also the controller is turned on (if it is turned off the game isn't starting).

[Cellar Door Games]

We have an update to this issue.

We believe the problem lies with the drivers used in HP brand webcams. For some reason they are being detected as a controller. Please try disconnecting the webcam to see if it works.

[Tulos]

For what it's worth, we're getting this issue on a custom-built PC without a trace of any HP hardware or software. In fact, it doesn't have a webcam.

[Cellar Door Games]

@Tutos: Could you do some tests for us? Can you try removing each USB device you have connected to that computer one by one, and running the game to see which device is actually causing this crash on your system?