List of common problems and solutions

[BleuBleu]

You can't see your save game

If you can't see your savegame it means that the game can't talk to Steam for some reason (your savegame is stored in the Steam Cloud, so communicating with Steam is required). Usually simply exiting the Steam client and restarting it will fix the problem. If not, try rebooting your PC. Odds are really good that it will just work correctly after that.

The game does not start (no error message)

1. The first thing is to validate is that you have the very latest drivers for your video card.
   
2. If you have a gamepad plugged in, especially an older DualShock-like gamepad, try unplugging it. Some controllers can make the game crash.
   
3. Otherwise, you can try starting in windowed mode, that could help:
   From the Steam library, right-click on Outlast 2 and select Properties, then click on "Set Launch Options" and type in "-windowed" (without the quotes). Then try running the game again.
   
4. Similarly, you could try forcing DirectX 10 mode, that could work around some issues on older hardware:
   Same steps as above, but remove what's in launch options (if anything) and type in instead "-d3d10" (without the quotes).
   
5. Finally, another possibility is that you have missing or corrupt files. You can validate the files this way: From the Steam library, right-click on Outlast 2 and select Properties, then go to the "Local Files" tab and click on the "Verify Integrity of Game Cache" button. This should validate that everything's fine with the game files, and fix any issue it encounters.

The game does not start: Error 0xc000007b

This error means that there is a dll conflict on your Windows system, typically a 32-bit dll incorrectly being used as 64 bits.

Try reinstalling these files (Visual C++ Redistributables 2012 x64):
https://www.microsoft.com/en-ca/download/details.aspx?id=30679

The game seems locked at 24 FPS (or some other low refresh rate)

There are 2 possible solutions for that.

You can try adding the -refreshrate 60 (replace 60 by the refresh rate you want) to the command line. This will force the game to request this specific refresh rate.

Another workaround for this is to run the game in borderless fullscreen. To do this, you can simply launch the game with the -borderless command line or set the the “UseBorderlessFullscreen” option to “True” in “%userprofile%\Documents\My Games\Outlast2\OLGame\Config\OLSystemSettings.ini”.

The mouse does not seem to work or move the camera

We think there are multiple causes for this, but one that stands out is the Comodo anti-virus. and seems to be caused by the "auto-containment" feature. We're communicating with them to get this fixed, but in the meantime you could simply turn off that feature (or the antivirus altogether).

Blake's voice seems to be missing or is very low

Make sure your audio setup is good. For example, if your computer is setup to output 5.1 and you connect headphones to the L/R channels, you will be missing the Center channel, which is where most of voices come from.

If you have stereo speakers/headsets, configure windows to output stereo. To do this, right click on the little speaker icon on the task bar, select "Playback Devices". Select your playback device (it usually has a green checkmark next to it) and select properties. In the "Advanced" tab, make sure it says "2 channels".

If you have a 5.1 or 7.1 system, make sure all the connections maintain all of these channels the whole way through. A surround system is only as good as its weakest link.

I don't understand the ending.

There is a very good discussion of the ending on this website:

http://www.powerpyx.com/outlast-2-story-ending-explained/

[RandomGuy(2)]

Will there be a Mac support in the future?

[Damien Azreal]

Are there any plans to tweak the enemies line of sight? They seem to be exceptionally gifted at spotting you in pitch black.

[EaglePaW]

thanks

[KEWIKA]

Please fix the mouse problem :'(

[BleuBleu]

Originally posted by 255ml Diet Pepsi:

Will there be a Mac support in the future?

No sure. We cant promess.

[BleuBleu]

Originally posted by Damien Azreal:

Are there any plans to tweak the enemies line of sight? They seem to be exceptionally gifted at spotting you in pitch black.

We are going to do a slight rebalance of difficulty this week. Hopefully it will make the game a bit easier for some people.

[RandomGuy(2)]

Originally posted by BleuBleu:

Originally posted by 255ml Diet Pepsi:

Will there be a Mac support in the future?

No sure. We cant promess.

Aw man that's to bad look like I won't be playing this game for a long time :( Take your time Red Barrels I don't want to force anything...

[DJMS Hafidz]

Please add a waypoint option and easy difficulty in the next patch, which will reduce the enemies vision of noticing you. I bought Trinity on Xbox one and outlast 2 on PC, i just refuse to play the game due to trial and error. I hope you guys can make a more branching waypoints in the next outlast..

[BleuBleu]

Originally posted by Fidzsyiah:

Please add a waypoint option and easy difficulty in the next patch, which will reduce the enemies vision of noticing you. I bought Trinity on Xbox one and outlast 2 on PC, i just refuse to play the game due to trial and error. I hope you guys can make a more branching waypoints in the next outlast..

There is a difficulty-balancing patch coming soon. Hopefully by end-of-week on PC, a bit later on consoles.

-Mat

[DJMS Hafidz]

Originally posted by BleuBleu:

Originally posted by Fidzsyiah:

Please add a waypoint option and easy difficulty in the next patch, which will reduce the enemies vision of noticing you. I bought Trinity on Xbox one and outlast 2 on PC, i just refuse to play the game due to trial and error. I hope you guys can make a more branching waypoints in the next outlast..

There is a difficulty-balancing patch coming soon. Hopefully by end-of-week on PC, a bit later on consoles.

-Mat

Thank you Mat! I'm a big fan of the 1st Outlast! Bought it both for PC and PS4 including DLCs. My brother and wife wants to enjoy Outlast 2, but due to the trial and error, also not having waypoints may not appeal to some casual gamers...I hope this can be sorted out so that more people can play oulast..its a franchise that should be a milestone someday!

[Beastiaccia]

Can i Modify the setup of Luminosity of screen? This is different setup of Gamma Settings ... for me, and i wonna do that for best view this game on my stream on Twitch using OBS Studio 18.0.1, the last version today present in the website. Thanks.

[BleuBleu]

Originally posted by Leosaba73:

Can i Modify the setup of Luminosity of screen? This is different setup of Gamma Settings ... for me, and i wonna do that for best view this game on my stream on Twitch using OBS Studio 18.0.1, the last version today present in the website. Thanks.

There is a gamma slider in-game but we limit the range quite a bit. For streaming purposes you could try to modify color/brightness parameters in nvidia control panel (or the AMD equivalent).

-Mat

[Sigma Male Brendo]

So much complaining :/
Just wanted to let you know that IMO the game is awesome, it is very well optimised and the ending is great, again IMO! I hope that there's a dlc coming as big as the Whisthleblower one at least.

[BleuBleu]

Originally posted by GopnikPower:

So much complaining :/
Just wanted to let you know that IMO the game is awesome, it is very well optimised and the ending is great, again IMO! I hope that there's a dlc coming as big as the Whisthleblower one at least.

Thanks!

[Sigma Male Brendo]

Off the topic again but I just want to ask a thing. When Blake is being affected by the waves for the first time, which does not make the character hallucinate but does slow down the enemies, I can hear a line from the last game, the guy sitting on a wheelchair in the beggining of Outlast 1. Is this an easter egg or just a mistake? :D