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Disliked gifts remove heart points.
Heart points fade away if you don't talk to them for several days.
Giving them a LOVED gift on their birthday gives you the most heart points.
Completing their quests from the board in front of the store gives heart points too.
Talking to everyone during special events and fairs also gives you a small amount of heart points.
If you don't see a HEART appear above their head when you give a gift, the the gift was not LOVED. Everyone has different tastes for what they like/love. See the wiki for a full list of gifts.
If all else fails, try installing SMAPI and the CJB cheats mod, which allows you to adjust all relationship hearts. If that doesnt work, then there REALLY is something wrong.
Also there is a mod to stop hearts decay, and I think there maybe a mod that stops hearts, makes everyone dislike you. Dont know if you use mods, but if you do , check them all for side effects.