Game crash on new game, help:(

[Gildz]

Metro exodus original crash everytime I start a new game, when Artyom is writing in his diary. Then crash message pops and I had to do Contr + Alt + Supr to close it. This only happens with the original game, the enhanced edition works well but I'd like to fix it from that game.
I have a RTX4070 and that happends regardless of resolution.

[cheshirm]

check windows event viewer and also windows reliability history.
might be a game crash event or system related errors.

in the past month I have had windows 11 hardware errors which were caused by the dec nvidia graphics driver update. wiping the driver and clean reinstalling stopped the hardware errors.
then tried to install a new program and discovered visual c++ redistributable 2015 x64 was damaged and needed repair.

[Gildz]

Originally posted by cheshirm:

check windows event viewer and also windows reliability history.
might be a game crash event or system related errors.

in the past month I have had windows 11 hardware errors which were caused by the dec nvidia graphics driver update. wiping the driver and clean reinstalling stopped the hardware errors.
then tried to install a new program and discovered visual c++ redistributable 2015 x64 was damaged and needed repair.

I just recently formatted my PC. I only have the most basic drivers installed, I've tried repairing the Visual C++ Redistributable 2015 and nothing has changed, but I did notice something surprising with DirectX. When I try to reinstall it, the installer freezes and I have to close it from the task manager. Do you have any solution in mind? I think this might be influencing the crashes, but I’m not sure how to fix it if the installer behaves like this, especially since it installs by default with Windows 11. I’ve also tried checking the event viewer, but since the game freezes and I have to close it through the task manager, I don’t think it shows up. At least I don’t see any errors, the only error I did see, not sure if it’s related or not, is in the system log: “The Windows.Media.Capture.Internal.AppCaptureShell server did not register with DCOM within the required timeout.” Thanks for trying to help btw:')

[cheshirm]

I was giving examples of things that randomly went wrong on my machine lately.
one should check for system errors.

windows and my nvidia driver worked fine from the nvidia update in early dec until new years. then I started getting windows hardware errors

I believe this game uses Visual C++ Redistributable 2017 and directx jun 2010 according to this web site
https://steamdb.info/app/412020/depots/

go to folder
c:\users\YourWIndowsLogin\Saved Games\Metro Exodus\very large number-name
delete or rename user.cfg
try the game again. maybe a setting or the file is corrupt

you have an nvidia card. use the nvidia app and optimize the game with that then try the game again. maybe the nvidia settings work better than the ones the game thinks you should have.

type in reliability in windows search. view reliability history should be first choice.
the red x's and yellow marks may be related issues.

without an error msg, crashing could be windows, bad libraries, missing libraries, graphics settings, graphics driver, windows permissions

[cheshirm]

"When I try to reinstall it, the installer freezes and I have to close it from the task manager. Do you have any solution in mind? I think this might be influencing the crashes, but I’m not sure how to fix it if the installer behaves like this, especially since it installs by default with Windows 11"

I believe windows 11 comes with libraries to run win 11. it does NOT come with all the older libraries that older games need. I had to run steam verify game files for all my games when moving from win 10 to 11.

on my win 11 24H2, when I recently tried to reinstall direct x jun 2010, it ran to completion.
since you reinstalled windows maybe check your windows system files.
open a command prompt with admin permission and run these commands

sfc /scannow
dism /Online /Cleanup-Image /ScanHealth

(sfc scans and repairs Windows system files
dism fixes corrupt files in the Windows system image, use it when SFC can't repair files)

but doing that did NOT find the damaged Visual C++ Redistributable 2015

[Gildz]

Originally posted by cheshirm:

I was giving examples of things that randomly went wrong on my machine lately.
one should check for system errors.

windows and my nvidia driver worked fine from the nvidia update in early dec until new years. then I started getting windows hardware errors

I believe this game uses Visual C++ Redistributable 2017 and directx jun 2010 according to this web site
https://steamdb.info/app/412020/depots/

go to folder
c:\users\YourWIndowsLogin\Saved Games\Metro Exodus\very large number-name
delete or rename user.cfg
try the game again. maybe a setting or the file is corrupt

you have an nvidia card. use the nvidia app and optimize the game with that then try the game again. maybe the nvidia settings work better than the ones the game thinks you should have.

type in reliability in windows search. view reliability history should be first choice.
the red x's and yellow marks may be related issues.

without an error msg, crashing could be windows, bad libraries, missing libraries, graphics settings, graphics driver, windows permissions

I’ve tried everything you’ve mentioned without much success, although I did notice something strange in the reliability history: "NoiseCancelingEngine" stopped working, coincidentally around the time of the crash. I’m not sure if it’s a consequence of the crash or if it was caused by the crash. Upon investigating, I found that it’s related to the Asus active noise canceling feature, but I don’t remember having it installed on my computer, and I can’t find it. The first formats of my PC were because Armoury Crate was messing with my PC with problems. I manually uninstalled it when I realized it was the problem, but it’s possible that there are leftover drivers or folders that are still causing the issues.

[Gildz]

Originally posted by cheshirm:

"When I try to reinstall it, the installer freezes and I have to close it from the task manager. Do you have any solution in mind? I think this might be influencing the crashes, but I’m not sure how to fix it if the installer behaves like this, especially since it installs by default with Windows 11"

I believe windows 11 comes with libraries to run win 11. it does NOT come with all the older libraries that older games need. I had to run steam verify game files for all my games when moving from win 10 to 11.

on my win 11 24H2, when I recently tried to reinstall direct x jun 2010, it ran to completion.
since you reinstalled windows maybe check your windows system files.
open a command prompt with admin permission and run these commands

sfc /scannow
dism /Online /Cleanup-Image /ScanHealth

(sfc scans and repairs Windows system files
dism fixes corrupt files in the Windows system image, use it when SFC can't repair files)

but doing that did NOT find the damaged Visual C++ Redistributable 2015

I’ve also tried these things, without much success. Still, thank you very much for suggesting possible solutions.

[Gildz]

That Asus program must not have any influence because I managed to remove it and it still crashes.

[Gildz]

I'm starting to think that the PC was not formatted correctly, the files do not get the formats correctly and no matter how many attempts I can't get the notepad that Windows comes with.

[cheshirm]

wordpad is gone but notepad is still there on my recent update to win 11 24H2.

[Gildz]

Originally posted by cheshirm:

wordpad is gone but notepad is still there on my recent update to win 11 24H2.

Yes but, I mean that, my windows must be broken or something. I can't acces notepad even reinstalling it, the directx problem I said, problems with things like .rar even with winrar... Something must be wrong in general:(

[cuss]

Run chkdsk first, here,[www.howtogeek.com] and then repair Windows.