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Steam won't let me post the discussion so apologies in advance.
I have the exact same problem and i've been trying to fix it since launch to no avail. Only option left is to contact support and hope they do something about it sometime this year :(
Apparently i had the windows setting ticked that locks shift and cntrl when you hold them or double press them, somehow this caused the bug for me.
PLEASE HELP :(
Bug shows as that:
scenario 1: sometimes whenever you do something I can no longer use any interaction or gear key. Instead actions work without hitting a corresponding key. means: I want to walk sideways, does not work - instead puts off gask mask and asks me with a pop up to "hold G for gask mask". ok then, however pressing/holding G does not work anymore. moving does only work in back/forth, no sideways. using other keys does not work. Shooting: still possible. It then displays a sort of console like HUD in the meantime with two steering options on right and left lower side of the screen. The left one shows equipment. however I cannot select anything with mouse or keys. In this case: totally stuck. Reloading is only way to exit this mess.
Scenario 2: I accidentally or intentionally use either the TAB key (for selection menu of secondary weapons) or throw one of my secondaries. Effect: item is thrown but I can no longer move sideways. I can no longer use any movement except back and forth or action key, "E" does no longer work, "G" for mask, etc. neither. Shooting still works. Whenever I press the TAB / C key for trying to exit this buggy mess it quits the menu. But unfortunately no hope exiting the stuck in selection menu because any movement (even walking) triggers the selection menu again. After using some amount of keys it finally enters scenario 1 with the double item selection wheels. No chance exiting at this point.
WTF is this mess? Is this a bug from console port? It sure looks like they messed up porting some console-ish selection method for items that does not work properly on PC.
I see that the OP explained "on point", what I experience, too. However, OP's post is rather old and dated Sept 2020. Any means to fix this? How did the OP and other users help it?