I can't start the game

[amarant.orlais]

I can't run this game in any way, I press start and nothing happens (I meet all Ram requirements too) and yet the button I have no ideas what to do

[cuss]

Does the benchmark run? Try deleting or disabling the 3 intro videos in the install folder.

[amarant.orlais]

Unfortunately, nothing could continue to run

[cuss]

"..nothing could continue to run", means what exactly? Game 'and' benchmark won't start?
Did you delete or disable (credits.webm, intro.webm & legal.webm) these videos?
What are your specs pls?

[amarant.orlais]

AMD FX(tm)-6300 Six-Core Processor 8gb ram 64 bit nvidia geforce Gt1030

[amarant.orlais]

I installed and verified files several times and it did not help and I cannot return the game because it was bought at a discount

[cuss]

Maybe check your ram usage. Do you have much running in the background? Can you quit some processes? 8G is a little tight when Win 10 + Steam + the game use 5 - 6G.

[amarant.orlais]

my system is windows 7 professional

[amarant.orlais]

yes i have a 64 bit system

[amarant.orlais]

the only option I have left is to increase the Ram, if it won't help, nothing will be possible

[cuss]

I think a ram upgrade is a good idea regardless but In the meantime, maybe try running the game as Admin. Just curious, can you play other hardware intensive games OK?

[Sadist_cain]

More ram isn't going to do anything for a game not starting, still worth doing anyhow just don't expect it to solve the issue.
Running a chkdsk is extremely unlikely to solve anything unless you're experiencing issues elsewhere but again, doesn't hurt.

Just don't go defragmenting the SSD ;)

Disable Nvidia Geforce Experience in-game overlay as that can cause a crash on startup, in fact just disable geforce experience as it's more hassle than it's worth anyhow.

Failing that.

Go here...
%USERPROFILE%\Saved Games\metro exodus\

Find your user.cfg

Ctrl+F and look for 'r_api'
Set to 'r_api 2' this will put the game into DX11 mode.
Sometimes DX12 ('r_api 3') will cause a crash on startup.

if that doesn't work then try moving user.cfg out of the folder/deleting it and the game will generate a new one itself with default settings if it manages to start.

Lastly.

Ansel is an nvidia feature that lets you take funky screenshots with filters, free cam and whatnot which the game had problems with once upon a time, try disabling Ansel.
It's a bit weird at the moment because recent driver updates have changed how you might go about disabling Ansel but it should be one of these two ways...

Originally posted by https://www.pcgamingwiki.com/wiki/Nvidia:

Navigate to C:\Program Files\NVIDIA Corporation\Ansel\Tools and run NvCameraConfiguration.
At the bottom of the window, under NvCamera Status, select Disable.
Click on Save to save the changes.

Notes

The Ansel/NvCamera Configuration Utility only displays properly when Windows is set to 100% DPI and the resolution is configured to 1920x1080 or higher.
Nvidia Profile Inspector is also capable of disabling Ansel system-wide by changing Enable Ansel in the global driver profile to 0x00000000 ANSEL_ENABLE_OFF.

[thebaconson]

I am not sure how far you can get in, but do not run the game in DX12 mode, although your card says it supports DX12 is doesn't really. It runs a compatability mode.
You are also sitting on the bare minimum of VRAM with only 2Gb.