you don't have an up to date version of the xaudio2 libraries

[yar]

i have windows 7 64bit, i installed directX from microsoft site. i donst know what to do(

[Solais]

More info needed. See if there's a log/crashlog generated and post them. See FAQ for more info.

[AlenL]

Install DirectX once again from the Redist/DirectX folder in the game folder.

[yar]

I'm in turkey now) I will try this when I come back to my pc. Thx guys

[Blistermania]

I installed the "DirectX End-User Runtime Web Installer" from the Microsoft site and it fixed my issue (same error OP had, no audio in game).

Here's the link: http://www.microsoft.com/en-us/download/details.aspx?id=35

It seems that Windows 7 has DirectX 11 installed by default, but perhaps is not backwards compatible with previous DirectX versions, which Serious Sam BFE needs. (That's a guess on my part).

After downloading and installing the end-user runtime, I started up SS BFE and everything worked just fine.

[AlenL]

Yes, that's a common problem - installing DX10 or 11 does _not_ mean that DX9 is installed. Go figure... :)

[PolarBear⁧⁧ LRG]

I tried these solutions and nothing worked im running windows 10

[AlenL]

KitKat, please post the log file.

[Carrey]

I have the same problem, posting the log file here:


-------- START OF LOG --------

16:19:10 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 261096 2016-04-26 02:52:57 @builder09; Win32-Static-Final-Default$
16:19:10 LOG: Command: $
16:19:10 LOG: Initializing timer.
16:19:10 LOG: QueryPerformanceFrequency: 3435937
16:19:10 LOG: Timestamp: 2017/01/18 16:19:10
16:19:10 LOG: Binary name: Sam3.exe
16:19:10 LOG: Binary soft path: Bin/
16:19:10 LOG: Binary hard path: E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\
16:19:10 LOG: Application directory: E:\SteamLibrary\steamapps\common\Serious Sam 3\
16:19:10 LOG: * OS...
16:19:10 LOG: Name: Windows 7
16:19:10 LOG: Kernel: WinNT (64-bit)
16:19:10 LOG: Version: 6.1, build 7601
16:19:10 LOG: Misc: Service Pack 1
16:19:10 LOG:
16:19:10 LOG: * CPU...
16:19:10 LOG: Vendor: GenuineIntel
16:19:10 LOG: Name: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz
16:19:10 LOG: Type: 0, Family: 6, Model: 10, Stepping: 9
16:19:10 LOG: Clock: 3.52 GHz
16:19:10 LOG: Cores: 8
16:19:10 LOG: CMOV: Yes
16:19:10 LOG: SSE: Yes
16:19:10 LOG: Invariant TSC: Yes
16:19:10 LOG:
16:19:10 LOG: * Memory...
16:19:10 LOG: Total physical memory: 16332 MB
16:19:10 LOG: Free physical memory: 11253 MB
16:19:10 LOG:
16:19:10 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
16:19:10 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
16:19:10 INF: GameEnv API: Steam
16:19:10 INF: Encoded user ID = 28cfbb5b:6202e119
16:19:10 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
16:19:10 LOG: Created thread 3560(ResourceLoader).
16:19:10 LOG: Loading cvars from "$C:/Program Files (x86)/Steam/userdata/12007687/41070/local/SeriousSam3.ini".
16:19:10 LOG: Trying to set display mode 1920x1080(fullscreen)...
16:19:10 INF:
16:19:10 INF: * Desktop settings...
16:19:10 INF: Color depth: 32-bit
16:19:10 INF: Desktop resolution: 1920 x 1080
16:19:10 INF: Virtual screen: 1920 x 1080
16:19:10 INF: Monitors attached: 1
16:19:10 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
16:19:10 LOG: Loaded "D3D9.dll".
16:19:10 LOG: Loaded "D3DCompiler_43.dll".
16:19:10 LOG: Loaded "D3DX9_43.dll".
16:19:11 INF:
16:19:11 INF: Gfx API: Direct3D 9.0c
16:19:11 INF: Resolution: 1920 x 1080
16:19:11 INF: Vendor: nVidia (0x10DE)
16:19:11 INF: Driver: nvd3dum.dll (0x1189)
16:19:11 INF: Renderer: NVIDIA GeForce GTX 670
16:19:11 INF: Version: 21.21.13.7270
16:19:11 INF: Video memory size: 2048 MB
16:19:11 INF: Available for textures: 1692 MB
16:19:11 INF: Active GPU(s): 1
16:19:11 INF: Driver version: 37270 (required: 30600)
16:19:11 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\SfxXAD.dll".
16:19:11 LOG: Loaded "X3DAudio1_7.dll".
16:19:11 ERR: SfxAPI error: [XAudio2] Cannot create submix voice.
16:21:31 LOG: Trying to set display mode 1920x1080(fullscreen)...
16:21:31 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
16:21:31 LOG: Loaded "D3D9.dll".
16:21:31 LOG: Loaded "D3DCompiler_43.dll".
16:21:31 LOG: Loaded "D3DX9_43.dll".
16:21:31 INF:
16:21:31 INF: Gfx API: Direct3D 9.0c
16:21:31 INF: Resolution: 1920 x 1080
16:21:31 INF: Vendor: nVidia (0x10DE)
16:21:31 INF: Driver: nvd3dum.dll (0x1189)
16:21:31 INF: Renderer: NVIDIA GeForce GTX 670
16:21:31 INF: Version: 21.21.13.7270
16:21:31 INF: Video memory size: 2048 MB
16:21:31 INF: Available for textures: 1692 MB
16:21:31 INF: Active GPU(s): 1
16:21:31 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\SeriousSam3_Project.dll".
16:21:31 LOG: Content/SeriousSam3/All_01.gro: 6414 files, signature: OFFICIAL
16:21:31 LOG: Content/SeriousSam3/All_02.gro: 5133 files, signature: OFFICIAL
16:21:31 LOG: Content/SeriousSam3/All_145562.gro: 2565 files, signature: OFFICIAL
16:21:31 LOG: Content/SeriousSam3/All_147686.gro: 835 files, signature: OFFICIAL
16:21:31 LOG: Content/SeriousSam3/All_150406.gro: 627 files, signature: OFFICIAL
16:21:31 LOG: Content/SeriousSam3/All_170136.gro: 703 files, signature: OFFICIAL
16:21:31 LOG: Content/SeriousSam3/All_261096.gro: 312 files, signature: OFFICIAL
16:21:31 LOG: Content/SeriousSam3/CachedShaders_PC.gro: 2753 files, signature: OFFICIAL
16:21:31 LOG: Loading translation tables from Content/SeriousSam3/Locales/enu/.
16:21:31 LOG: Content/SeriousSam3/Locales/enu/translation.tbl
16:21:31 LOG: Content/SeriousSam3/Locales/enu/translation_All.tbl
16:21:31 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\CodecAudio_Vorbis.dll".
16:21:31 LOG: Module 'Bin/CodecAudio_Vorbis.module' loaded in '0.00' seconds.
16:21:31 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\CodecVideo_Null.dll".
16:21:31 LOG: Module 'Bin/CodecVideo_Null.module' loaded in '0.00' seconds.
16:21:31 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\Input.dll".
16:21:31 LOG: Loaded "xinput1_3.dll".
16:21:31 LOG: Applying gamepad config for gamepad GUID 78696e70757400000000000000000000
16:21:31 LOG: Applying gamepad config for gamepad GUID 78696e70757400000000000000000000
16:21:31 LOG: Applying gamepad config for gamepad GUID 78696e70757400000000000000000000
16:21:31 LOG: Applying gamepad config for gamepad GUID 78696e70757400000000000000000000
16:21:31 LOG: Module 'Bin/Input.module' loaded in '0.01' seconds.
16:21:31 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\Game.dll".
16:21:31 LOG: Module 'Bin/Game.module' loaded in '0.00' seconds.
16:21:31 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\ProcRender.dll".
16:21:31 LOG: Loaded "E:\SteamLibrary\steamapps\common\Serious Sam 3\Bin\Shaders.dll".
16:21:31 LOG: Module 'Bin/Shaders.module' loaded in '0.00' seconds.
16:21:31 LOG: Module 'Bin/ProcRender.module' loaded in '0.01' seconds.
16:21:31 LOG: Module 'Bin/Shaders.module' loaded in '0.00' seconds.
16:21:31 INF: Using cheats will invalidate your score for this level and achievements won't be awarded for the remainder of the game.
16:21:31 LOG: Skipped assigning to prj_strMultiplayerSessionName because the saved version (0) is different than the current version (2).
16:21:31 LOG: Alienware LightFX is not installed.
16:21:31 LOG: Module 'Bin/SeriousSam3_Project.module' loaded in '0.51' seconds.
16:21:31 LOG: Created thread 4432(GameDataJobs).
16:21:32 LOG: cvarShowDiffs()
16:21:32 LOG: cmp_pixMaxSize = 4096 (2048)
16:21:32 LOG: crm_bCastShadows = 1 (0)
16:21:32 LOG: crm_fDensityBias = 1.1 (1)
16:21:32 LOG: crm_fDistanceBias = 1.2 (1)
16:21:32 LOG: dcl_ctMaxNewTrianglesPerFrame = 4096 (2048)
16:21:32 LOG: dcl_ctMaxTrianglesPerGroup = 8192 (4096)
16:21:32 LOG: efx_bDownsampleHQ = 1 (0)
16:21:32 LOG: efx_bSharpStreaks = 1 (0)
16:21:32 LOG: efx_fOcclusionBufferScale = 1 (0.5)
16:21:32 LOG: efx_iMaxRippleSources = 30 (10)
16:21:32 LOG: efx_iOcclusionBlur = 2 (1)
16:21:32 LOG: efx_iStreaksQuality = 3 (2)
16:21:32 LOG: gam_bAllowArmorItems = 1 (-1)
16:21:32 LOG: gam_bAllowHealthItems = 1 (-1)
16:21:32 LOG: gam_bAllowJoinInProgress = 1 (-1)
16:21:32 LOG: gam_bAllowPowerupItems = 1 (-1)
16:21:32 LOG: gam_bAllowSeriousBombItems = 1 (-1)
16:21:32 LOG: gam_bAmmoStays = 1 (-1)
16:21:32 LOG: gam_bArmorStays = 1 (-1)
16:21:32 LOG: gam_bAutoCycleMaps = 0 (-1)
16:21:32 LOG: gam_bCustomizedDifficulty = 0 (-1)
16:21:32 LOG: gam_bExtraMPEnemies = 1 (-1)
16:21:32 LOG: gam_bFriendlyFire = 0 (-1)
16:21:32 LOG: gam_bHealthStays = 1 (-1)
16:21:32 LOG: gam_bInfiniteAmmo = 0 (-1)
16:21:32 LOG: gam_bPowerupsStay = 1 (-1)
16:21:32 LOG: gam_bRankedMatch = 0 (-1)
16:21:32 LOG: gam_bRespawnCreditsPerPlayer = 1 (0)
16:21:32 LOG: gam_bRespawnInPlace = 1 (-1)
16:21:32 LOG: gam_bWeaponsStay = 1 (-1)
16:21:32 LOG: gam_ctFragsLimit = 20 (-1)
16:21:32 LOG: gam_ctGoalsLimit = 10 (-1)
16:21:32 LOG: gam_ctMaxPlayers = 2 (-1)
16:21:32 LOG: gam_ctMinPlayers = 1 (-1)
16:21:32 LOG: gam_ctPrivateSlots = 0 (-1)
16:21:32 LOG: gam_ctRoundLimit = 10 (-1)
16:21:32 LOG: gam_ctTimeLimit = 10 (-1)
16:21:32 LOG: gam_gdDifficulty = 3 (0)
16:21:32 LOG: gam_iExtraEnemyDamagePerPlayer = 0 (-1)
16:21:32 LOG: gam_iExtraEnemyStrength = 0 (-1)
16:21:32 LOG: gam_iExtraEnemyStrengthPerPlayer = 20 (-1)
16:21:32 LOG: gam_iInvulnerableAfterSpawning = 2 (-1)
16:21:32 LOG: gam_iRespawnCredits = 1 (-1)
16:21:32 LOG: gfx_bLastGoodFullScreen = 1 (0)
16:21:32 LOG: gfx_bRequiredShaderReload = 1 (0)
16:21:32 LOG: gfx_bRequiredTextureReload = 1 (0)
16:21:32 LOG: gfx_iFXAA = 4 (1)
16:21:32 LOG: gfx_pixLastGoodResHeight = 1080 (480)
16:21:32 LOG: gfx_pixLastGoodResWidth = 1920 (640)
16:21:32 LOG: gfx_pixLastGoodWinHeight = 1080 (480)
16:21:32 LOG: gfx_pixLastGoodWinWidth = 1920 (640)
16:21:32 LOG: gfx_pixResHeight = 1080 (0)
16:21:32 LOG: gfx_pixResWidth = 1920 (0)
16:21:32 LOG: gfx_pixWinHeight = 1080 (480)
16:21:32 LOG: gfx_pixWinWidth = 1920 (640)
16:21:32 LOG: lmp_bAllowAnisotropy = 1 (0)
16:21:32 LOG: men_iMaxGlows = 5 (3)
16:21:32 LOG: net_bClientsMayPause = 1 (0)
16:21:32 LOG: nmp_pixMaxSize = 4096 (2048)
16:21:32 LOG: prj_bDebrisCastShadow = 1 (0)
16:21:32 LOG: prj_bSkippableIntroScene = 1 (0)
16:21:32 LOG: prj_ctMaxCorpses = 50 (20)
16:21:32 LOG: prj_ctMaxCorpsesCoop = 20 (8)
16:21:32 LOG: prj_ctMaxDebris = 200 (50)
16:21:32 LOG: prj_ctMaxDebrisCoop = 100 (20)
16:21:32 LOG: prj_ctMaxMovingCorpses = 10 (4)
16:21:32 LOG: prj_ctMaxMovingCorpsesCoop = 5 (2)
16:21:32 LOG: prj_ctMaxMovingDebris = 100 (50)
16:21:32 LOG: prj_ctMaxMovingDebrisCoop = 40 (20)
16:21:32 LOG: prj_fDebrisScreenSizeRatioCull = 0.0010000002 (0.01)
16:21:32 LOG: prj_fDebrisScreenSizeRatioCullCoop = 0.003 (0.015)
16:21:32 LOG: prj_iCPUSpeed = 4 (2)
16:21:32 LOG: prj_iFlashlightType = 3 (2)
16:21:32 LOG: prj_iGPUMemory = 4 (2)
16:21:32 LOG: prj_iGPUSpeed = 4 (2)
16:21:32 LOG: prj_strLastAutoDetectSetup = "gfx_iPixelProgramVersion=40,gfx_ctConcurrentGPUs=1,sys_iGPUVendorID=4318,sys_iCPUFamily=6,sys_iCPUMHz=3518,sys_iGPUDeviceID=4489,sys_strCPUVendor=GenuineIntel,gfx_ulVideoMemoryMB=2047," ("")
16:21:32 LOG: prt_fParticleBias = 1.2 (1)
16:21:32 LOG: ren_fLODBias = 0.5 (1)
16:21:32 LOG: ren_fMax3DRenderingMPix = 2 (0)
16:21:32 LOG: ren_fMirrorQuality = 1 (0.5)
16:21:32 LOG: ren_iMirrorLevelBias = 2 (0)
16:21:32 LOG: sfx_fMasterVolume = 0.54411764 (0.9)
16:21:32 LOG: sfx_iMaxActiveSounds = 35 (25)
16:21:32 LOG: sha_bShadowTrilinearDithering = 0 (1)
16:21:32 LOG: sha_bVertexShadows = 0 (1)
16:21:32 LOG: sha_fFilledHighlightingDistance = 50 (30)
16:21:32 LOG: sha_fShadowTrilinearSpan = 0.5 (0.25)
16:21:32 LOG: sha_iMaxShockwaves = 40 (8)
16:21:32 LOG: shb_bForceBilinearFiltering = 0 (1)
16:21:32 LOG: shb_fCascadedStepFactor = 5 (4)
16:21:32 LOG: shb_fNearShadowDistance = 5 (4)
16:21:32 LOG: shb_pixMaxShadowSize = 3072 (1536)
16:21:32 LOG: shb_pixShadowDensity = 96 (16)
16:21:32 LOG: snd_fEffectsVolume = 0.5539216 (0.8)
16:21:32 LOG: snd_fVoiceCommVolume = 0.7 (1)
16:21:32 LOG: tex_iAnisotropy = 16 (4)
16:21:32 LOG: tex_pixMaxSize = 4096 (2048)
16:21:32 INF: AutoDetect: Hardware values unchanged, nothing to do.
16:21:33 LOG: Loading gamepad icons file Content/SeriousSam3/Textures/Input/PS3Controller.xml.
16:21:33 LOG: Icons file loaded successfuly.
16:21:33 LOG: Loading gamepad icons file Content/SeriousSam3/Textures/Input/PS3ControllerAsian.xml.
16:21:33 LOG: Icons file loaded successfuly.
16:21:33 LOG: Loading gamepad icons file Content/SeriousSam3/Textures/Input/SteamController.xml.
16:21:33 LOG: Icons file loaded successfuly.
16:21:33 LOG: Loading gamepad icons file Content/SeriousSam3/Textures/Input/XBox360Controller.xml.
16:21:33 LOG: Icons file loaded successfuly.
16:21:33 LOG: Created thread 5448(SyncWorkshop).
16:21:33 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/CommandTable/'.
16:21:33 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
16:21:33 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
16:21:33 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
16:21:33 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
16:21:33 LOG: Steam workshop sync operation finished in 0.11 seconds.
16:21:34 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/Startup/'.
16:21:45 LOG: Started loading world "Content/SeriousSam3/Levels/Menu/Intro.wld"
16:21:46 LOG: Finished loading world. (process memory: 1214 MB)
16:21:46 LOG: Timestamp: 2017/01/18 16:21:46
16:21:46 INF: Started simulation on 'Content/SeriousSam3/Levels/Menu/Intro.wld' in 0.52 seconds.
16:21:46 LOG: Created thread 6192(WorkerThreadPool).
16:21:46 LOG: Created thread 7680(WorkerThreadPool).
16:21:46 LOG: Created thread 7388(WorkerThreadPool).
16:21:46 LOG: Created thread 1552(WorkerThreadPool).
16:21:46 LOG: Created thread 3952(WorkerThreadPool).
16:21:46 LOG: Created thread 9392(WorkerThreadPool).
16:21:46 LOG: Created thread 6820(WorkerThreadPool).
16:21:46 TRC: 2 sound channels reinitialized.
16:21:46 LOG: Created HDR render-target of 1920x1080.
16:21:48 LOG: Started loading world "Content/SeriousSam3/Levels/Menu/MenuLevel.wld"
16:21:48 LOG: Finished loading world. (process memory: 1235 MB)
16:21:48 LOG: Timestamp: 2017/01/18 16:21:48
16:21:48 INF: Started simulation on 'Content/SeriousSam3/Levels/Menu/MenuLevel.wld' in 0.41 seconds.
16:21:59 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
16:22:24 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
16:22:27 ERR: [Direct3D] Device lost - waiting for reset.
16:22:27 TRC: [Direct3D] Device lost - waiting for reset.

[AlenL]

Which problem exactly do you have? Also, are you running this on Windows 7?

[Carrey]

Sorry, I guess I was not clear. I am running this on windows 7. I get this message when I try to start the game:

"You do not have an up to date version of the XAudio2 libraries, which are a part of DirectX, Press OK to update the DirectX, or Cancel to continue. If you continue without updating, the game will have no sound, or may have problems with stability, performance or sound quality."

Updating it do not help, and I have tried the solutions in this tread: http://steamcommunity.com/app/41070/discussions/0/846966336164119724/

I also tried installing DirectX End-User Runtime Web Installer from the link in an older post in this tread.

Thanks for your help

[AlenL]

Eh, yeah, you are stuck in the DirectX installation quagmire. :/ You may want to try this one: https://www.raymond.cc/blog/how-to-uninstall-directx-and-reinstall-to-repair-directx/

[Carrey]

I actually found that guide already, but haven’t tried it yet. Good to know I’m heading in the right direction. Will try it out when I come back to my main pc after the weekend. Posting how it went here. Thanks for your fast respons, good servce!

[Carrey]

Hi again I gave up! I tried every guide on the internet, and I didn't want to format my PC
BUT! I tried again some days ago and now it's working perfectly, no idea way.

Just wanted to give you some feedback to your support, thx for a good game

[freeman42x]

What worked for me was simply rebooting the computer. But that was after installing a bunch of things from following these posts so I do not know which one fixed it. I also installed the 2 things under Redistributable folder of the game.

[Carrey]

It's been a while, and I no loger have any problems. I dont know what fixed it, it just happed to work one day. anyway, awsome game!