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Rain Mar 18, 2016 @ 3:15pm
Sound issue on windows 10
Hi,

I am trying to get this game to work on windows 10, i use a usb headset which works perfectly.

when launching the game, i have absolutely no sound what so ever.

there are no errors no faults no issues.
whats more is i have gone and disabled the surround sound feature on the headset and run it using stereo 2.0 which still no effect.

does any one have any sort of idea what the problem could be?
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Showing 1-15 of 19 comments
AlenL Mar 19, 2016 @ 11:05pm 
Can you please post the Sam3.log file?
#1
Rain Mar 20, 2016 @ 1:47am 
Originally posted by AlenL:
Can you please post the Sam3.log file?




-------- START OF LOG --------

10:41:31 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 249955 2015-11-23 02:10:11 @builder09; Win32-Static-Final-Default$
10:41:31 LOG: Command: $
10:41:31 LOG: Initializing timer.
10:41:31 LOG: QueryPerformanceFrequency: 2929698
10:41:31 LOG: Timestamp: 2016/03/20 10:41:30
10:41:31 LOG: Binary name: Sam3.exe
10:41:31 LOG: Binary soft path: Bin/
10:41:31 LOG: Binary hard path: G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\
10:41:31 LOG: Application directory: G:\Installed Games\Steam\steamapps\common\Serious Sam 3\
10:41:31 LOG: * OS...
10:41:31 LOG: Name: Windows 8
10:41:31 LOG: Kernel: WinNT (64-bit)
10:41:31 LOG: Version: 6.2, build 9200
10:41:31 LOG:
10:41:31 LOG: * CPU...
10:41:31 LOG: Vendor: GenuineIntel
10:41:31 LOG: Name: Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz
10:41:31 LOG: Type: 0, Family: 6, Model: 12, Stepping: 3
10:41:31 LOG: Clock: 3.00 GHz
10:41:31 LOG: Cores: 4
10:41:31 LOG: CMOV: Yes
10:41:31 LOG: SSE: Yes
10:41:31 LOG: Invariant TSC: Yes
10:41:31 LOG:
10:41:31 LOG: * Memory...
10:41:31 LOG: Total physical memory: 16324 MB
10:41:31 LOG: Free physical memory: 13746 MB
10:41:31 LOG:
10:41:31 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
10:41:31 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
10:41:31 INF: GameEnv API: Steam
10:41:31 INF: Encoded user ID = d96d475b:b0aace0a
10:41:31 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
10:41:31 LOG: Created thread 8496(ResourceLoader).
10:41:31 LOG: Loading cvars from "$G:/Installed Games/Steam/userdata/64685376/41070/local/SeriousSam3.ini".
10:41:31 LOG: Trying to set display mode 1680x1050(fullscreen)...
10:41:31 INF:
10:41:31 INF: * Desktop settings...
10:41:31 INF: Color depth: 32-bit
10:41:31 INF: Desktop resolution: 1680 x 1050
10:41:31 INF: Virtual screen: 2960 x 1050
10:41:31 INF: Monitors attached: 2
10:41:31 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
10:41:31 LOG: Loaded "D3D9.dll".
10:41:31 LOG: Loaded "D3DCompiler_43.dll".
10:41:31 LOG: Loaded "D3DX9_43.dll".
10:41:31 INF:
10:41:31 INF: Gfx API: Direct3D 9.0c
10:41:31 INF: Resolution: 1680 x 1050
10:41:31 INF: Vendor: nVidia (0x10DE)
10:41:31 INF: Driver: nvd3dum.dll (0x1187)
10:41:31 INF: Renderer: NVIDIA GeForce GTX 760
10:41:31 INF: Version: 10.18.13.6451
10:41:31 INF: Video memory size: 2048 MB
10:41:31 INF: Available for textures: 4082 MB
10:41:31 INF: Active GPU(s): 2
10:41:31 INF: Driver version: 36451 (required: 30600)
10:41:31 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\SfxXAD.dll".
10:41:31 LOG: Loaded "X3DAudio1_7.dll".
10:41:31 INF:
10:41:31 INF: Sfx API: XAudio2
10:41:31 INF: Device: Headset Earphone (Razer Kraken 7.1)
10:41:31 INF: Mixer frequency: 44100 Hz
10:41:31 INF: Mixer voices: 8
10:41:31 INF: Max sound sources: 35
10:41:31 INF: Max total volume: 3
10:41:31 INF: Speaker config: 7.1 (wide surround with subwoofer)
10:41:31 INF: Environment FX: enabled
10:41:31 INF: Current environment: Padded cell
10:41:31 INF:
10:41:31 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\SeriousSam3_Project.dll".
10:41:31 LOG: Content/SeriousSam3/All_01.gro: 6414 files, signature: OFFICIAL
10:41:31 LOG: Content/SeriousSam3/All_02.gro: 5133 files, signature: OFFICIAL
10:41:31 LOG: Content/SeriousSam3/All_145562.gro: 2565 files, signature: OFFICIAL
10:41:31 LOG: Content/SeriousSam3/All_147686.gro: 835 files, signature: OFFICIAL
10:41:31 LOG: Content/SeriousSam3/All_150406.gro: 627 files, signature: OFFICIAL
10:41:31 LOG: Content/SeriousSam3/All_170136.gro: 703 files, signature: OFFICIAL
10:41:31 LOG: Content/SeriousSam3/All_249955.gro: 312 files, signature: OFFICIAL
10:41:31 LOG: Content/SeriousSam3/CachedShaders_PC.gro: 2753 files, signature: OFFICIAL
10:41:32 LOG: Loading translation tables from Content/SeriousSam3/Locales/enu/.
10:41:32 LOG: Content/SeriousSam3/Locales/enu/translation.tbl
10:41:32 LOG: Content/SeriousSam3/Locales/enu/translation_All.tbl
10:41:32 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\CodecAudio_Vorbis.dll".
10:41:32 LOG: Module 'Bin/CodecAudio_Vorbis.module' loaded in '0.00' seconds.
10:41:32 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\CodecVideo_Null.dll".
10:41:32 LOG: Module 'Bin/CodecVideo_Null.module' loaded in '0.00' seconds.
10:41:32 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\Input.dll".
10:41:32 LOG: Loaded "xinput1_3.dll".
10:41:32 LOG: Applying gamepad config for gamepad GUID 78696e70757400000000000000000000
10:41:32 LOG: Applying gamepad config for gamepad GUID 78696e70757400000000000000000000
10:41:32 LOG: Applying gamepad config for gamepad GUID 78696e70757400000000000000000000
10:41:32 LOG: Applying gamepad config for gamepad GUID 78696e70757400000000000000000000
10:41:32 LOG: Module 'Bin/Input.module' loaded in '0.04' seconds.
10:41:32 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\Game.dll".
10:41:32 LOG: Module 'Bin/Game.module' loaded in '0.00' seconds.
10:41:32 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\ProcRender.dll".
10:41:32 LOG: Loaded "G:\Installed Games\Steam\steamapps\common\Serious Sam 3\Bin\Shaders.dll".
10:41:32 LOG: Module 'Bin/Shaders.module' loaded in '0.00' seconds.
10:41:32 LOG: Module 'Bin/ProcRender.module' loaded in '0.02' seconds.
10:41:32 LOG: Module 'Bin/Shaders.module' loaded in '0.00' seconds.
10:41:32 INF: Using cheats will invalidate your score for this level and achievements won't be awarded for the remainder of the game.
10:41:32 LOG: Skipped assigning to prj_strMultiplayerSessionName because the saved version (0) is different than the current version (2).
10:41:32 LOG: Alienware LightFX is not installed.
10:41:32 LOG: Module 'Bin/SeriousSam3_Project.module' loaded in '0.83' seconds.
10:41:32 LOG: Created thread 2700(GameDataJobs).
10:41:32 LOG: cvarShowDiffs()
10:41:32 LOG: cmp_pixMaxSize = 4096 (2048)
10:41:32 LOG: crm_bCastShadows = 1 (0)
10:41:32 LOG: crm_fDensityBias = 1.1 (1)
10:41:32 LOG: crm_fDistanceBias = 1.2 (1)
10:41:32 LOG: dcl_ctMaxNewTrianglesPerFrame = 4096 (2048)
10:41:32 LOG: dcl_ctMaxTrianglesPerGroup = 8192 (4096)
10:41:32 LOG: efx_bDownsampleHQ = 1 (0)
10:41:32 LOG: efx_bSharpStreaks = 1 (0)
10:41:32 LOG: efx_fOcclusionBufferScale = 1 (0.5)
10:41:32 LOG: efx_iMaxRippleSources = 30 (10)
10:41:32 LOG: efx_iOcclusionBlur = 2 (1)
10:41:32 LOG: efx_iStreaksQuality = 3 (2)
10:41:32 LOG: gam_bAllowArmorItems = 1 (-1)
10:41:32 LOG: gam_bAllowHealthItems = 1 (-1)
10:41:32 LOG: gam_bAllowJoinInProgress = 0 (-1)
10:41:32 LOG: gam_bAllowPowerupItems = 1 (-1)
10:41:32 LOG: gam_bAllowSeriousBombItems = 1 (-1)
10:41:32 LOG: gam_bAmmoStays = 1 (-1)
10:41:32 LOG: gam_bArmorStays = 1 (-1)
10:41:32 LOG: gam_bAutoCycleMaps = 0 (-1)
10:41:32 LOG: gam_bCustomizedDifficulty = 0 (-1)
10:41:32 LOG: gam_bExtraMPEnemies = 1 (-1)
10:41:32 LOG: gam_bFriendlyFire = 0 (-1)
10:41:32 LOG: gam_bHealthStays = 1 (-1)
10:41:32 LOG: gam_bInfiniteAmmo = 0 (-1)
10:41:32 LOG: gam_bPowerupsStay = 1 (-1)
10:41:32 LOG: gam_bRankedMatch = 0 (-1)
10:41:32 LOG: gam_bRespawnInPlace = 1 (-1)
10:41:32 LOG: gam_bWeaponsStay = 1 (-1)
10:41:32 LOG: gam_ctFragsLimit = 20 (-1)
10:41:32 LOG: gam_ctGoalsLimit = 10 (-1)
10:41:32 LOG: gam_ctMaxPlayers = 1 (-1)
10:41:32 LOG: gam_ctMinPlayers = 1 (-1)
10:41:32 LOG: gam_ctPrivateSlots = 0 (-1)
10:41:32 LOG: gam_ctRoundLimit = 10 (-1)
10:41:32 LOG: gam_ctTimeLimit = 10 (-1)
10:41:32 LOG: gam_gdDifficulty = 3 (0)
10:41:32 LOG: gam_iExtraEnemyDamagePerPlayer = 0 (-1)
10:41:32 LOG: gam_iExtraEnemyStrength = 0 (-1)
10:41:32 LOG: gam_iExtraEnemyStrengthPerPlayer = 0 (-1)
10:41:32 LOG: gam_iInvulnerableAfterSpawning = 0 (-1)
10:41:32 LOG: gfx_bLastGoodFullScreen = 1 (0)
10:41:32 LOG: gfx_bRequiredShaderReload = 1 (0)
10:41:32 LOG: gfx_bRequiredTextureReload = 1 (0)
10:41:32 LOG: gfx_fAspectRatio = 1.6 (0)
10:41:32 LOG: gfx_iFXAA = 4 (1)
10:41:32 LOG: gfx_pixLastGoodResHeight = 1050 (480)
10:41:32 LOG: gfx_pixLastGoodResWidth = 1680 (640)
10:41:32 LOG: gfx_pixLastGoodWinHeight = 1050 (480)
10:41:32 LOG: gfx_pixLastGoodWinWidth = 1680 (640)
10:41:32 LOG: gfx_pixResHeight = 1050 (0)
10:41:32 LOG: gfx_pixResWidth = 1680 (0)
10:41:32 LOG: gfx_pixWinHeight = 1050 (480)
10:41:32 LOG: gfx_pixWinWidth = 1680 (640)
10:41:32 LOG: hud_bFixedCrosshair = 1 (0)
10:41:32 LOG: hud_bShowTime = 1 (0)
10:41:32 LOG: hud_fCustomHudScale = 0.77941176 (1)
10:41:32 LOG: lmp_bAllowAnisotropy = 1 (0)
10:41:32 LOG: men_iMaxGlows = 5 (3)
10:41:32 LOG: nmp_pixMaxSize = 4096 (2048)
10:41:32 LOG: plr_fFOVOverride = 120 (-1)
10:41:32 LOG: prf_bShowFPS = 1 (0)
10:41:32 LOG: prj_bDebrisCastShadow = 1 (0)
10:41:32 LOG: prj_bSkippableIntroScene = 1 (0)
10:41:32 LOG: prj_ctMaxCorpses = 50 (20)
10:41:32 LOG: prj_ctMaxCorpsesCoop = 20 (8)
10:41:32 LOG: prj_ctMaxDebris = 200 (50)
10:41:32 LOG: prj_ctMaxDebrisCoop = 100 (20)
10:41:32 LOG: prj_ctMaxMovingCorpses = 10 (4)
10:41:32 LOG: prj_ctMaxMovingCorpsesCoop = 5 (2)
10:41:32 LOG: prj_ctMaxMovingDebris = 100 (50)
10:41:32 LOG: prj_ctMaxMovingDebrisCoop = 40 (20)
10:41:32 LOG: prj_fDebrisScreenSizeRatioCull = 0.0010000002 (0.01)
10:41:32 LOG: prj_fDebrisScreenSizeRatioCullCoop = 0.003 (0.015)
10:41:32 LOG: prj_iCPUSpeed = 4 (2)
10:41:32 LOG: prj_iFlashlightType = 3 (2)
10:41:32 LOG: prj_iGPUMemory = 4 (2)
10:41:32 LOG: prj_iGPUSpeed = 4 (2)
10:41:32 LOG: prj_smSubtitleMode_copy = 1 (2)
10:41:32 LOG: prj_strLastAutoDetectSetup = "gfx_iPixelProgramVersion=40,gfx_ctConcurrentGPUs=2,sys_iGPUVendorID=4318,sys_iCPUFamily=6,sys_iCPUMHz=3000,sys_iGPUDeviceID=4487,sys_strCPUVendor=GenuineIntel,gfx_ulVideoMemoryMB=2047," ("")
10:41:32 LOG: prt_fParticleBias = 1.2 (1)
10:41:32 LOG: ren_fLODBias = 0.5 (1)
10:41:32 LOG: ren_fMax3DRenderingMPix = 2 (0)
10:41:32 LOG: ren_fMirrorQuality = 1 (0.5)
10:41:32 LOG: ren_iMirrorLevelBias = 2 (0)
10:41:32 LOG: sfx_fMasterVolume = 1 (0.9)
10:41:32 LOG: sfx_iMaxActiveSounds = 35 (25)
10:41:32 LOG: sha_bShadowTrilinearDithering = 0 (1)
10:41:32 LOG: sha_bVertexShadows = 0 (1)
10:41:32 LOG: sha_fFilledHighlightingDistance = 50 (30)
10:41:32 LOG: sha_fShadowTrilinearSpan = 0.5 (0.25)
10:41:32 LOG: sha_iMaxShockwaves = 40 (8)
10:41:32 LOG: shb_bForceBilinearFiltering = 0 (1)
10:41:32 LOG: shb_fCascadedStepFactor = 5 (4)
10:41:32 LOG: shb_fNearShadowDistance = 5 (4)
10:41:32 LOG: shb_pixMaxShadowSize = 3072 (1536)
10:41:32 LOG: shb_pixShadowDensity = 96 (16)
10:41:32 LOG: snd_fVoiceCommVolume = 0.7 (1)
10:41:32 LOG: tex_iAnisotropy = 16 (4)
10:41:32 LOG: tex_pixMaxSize = 4096 (2048)
10:41:32 INF: AutoDetect: Hardware values unchanged, nothing to do.
10:41:34 LOG: Loading gamepad icons file Content/SeriousSam3/Textures/Input/PS3Controller.xml.
10:41:34 LOG: Icons file loaded successfuly.
10:41:34 LOG: Loading gamepad icons file Content/SeriousSam3/Textures/Input/PS3ControllerAsian.xml.
10:41:34 LOG: Icons file loaded successfuly.
10:41:34 LOG: Loading gamepad icons file Content/SeriousSam3/Textures/Input/SteamController.xml.
10:41:34 LOG: Icons file loaded successfuly.
10:41:34 LOG: Loading gamepad icons file Content/SeriousSam3/Textures/Input/XBox360Controller.xml.
10:41:35 LOG: Icons file loaded successfuly.
10:41:35 LOG: Created thread 3100(SyncWorkshop).
10:41:35 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/CommandTable/'.
10:41:35 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
10:41:35 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
10:41:35 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
10:41:35 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
10:41:35 LOG: Steam workshop sync operation finished in 0.24 seconds.
10:41:37 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/Startup/'.
10:42:01 LOG: Started loading world "Content/SeriousSam3/Levels/Menu/Intro.wld"
10:42:02 LOG: Finished loading world. (process memory: 1280 MB)
10:42:02 LOG: Timestamp: 2016/03/20 10:42:02
10:42:02 INF: Started simulation on 'Content/SeriousSam3/Levels/Menu/Intro.wld' in 0.53 seconds.
10:42:02 LOG: Created thread 1628(WorkerThreadPool).
10:42:02 LOG: Created thread 3936(WorkerThreadPool).
10:42:02 LOG: Created thread 2012(WorkerThreadPool).
10:42:02 TRC: 2 sound channels reinitialized.
10:42:02 LOG: Created HDR render-target of 1680x1050.
10:42:04 LOG: Started loading world "Content/SeriousSam3/Levels/Menu/MenuLevel.wld"
10:42:04 LOG: Finished loading world. (process memory: 1293 MB)
10:42:04 LOG: Timestamp: 2016/03/20 10:42:04
10:42:04 INF: Started simulation on 'Content/SeriousSam3/Levels/Menu/MenuLevel.wld' in 0.48 seconds.
10:42:07 LOG: Found 0 script(s) in 'Content/SeriousSam3/Scripts/DefaultBindings/'.
10:42:09 LOG: resFreeUnusedProxies() released '50' and reverted 0 proxy objects in 0.00 seconds.
10:42:09 LOG: resFreeUnusedStock() released 1274 files in 0.05 seconds.
10:42:09 LOG: Saving cvars to "$G:/Installed Games/Steam/userdata/64685376/41070/local/SeriousSam3.ini".
10:42:09 LOG: Timestamp: 2016/03/20 10:42:09
10:42:09 LOG: Core is shutting down
#2
Rain Mar 20, 2016 @ 1:52am 
Hi, thanks for trying to assist.


heres the thing, i have a Razr Kraken, which runs their synapse.


Now i understand that Serious sam does not support surround sound, and i comply, i close the Synapse which than allows windows to use the headset on 2.0 stereo.


I think in general, Serious Sam has an issue with detecting the Headset as the sound seems to be routed to the onboard sound card of my machine.

my headset, is a usb headset.

im not sure if this helps at all but that is what i noticed when i change my default sound player to the onboard.
#3
Demian Keyn Mar 20, 2016 @ 5:37am 
Н:steamsalty:
#4
AlenL Mar 20, 2016 @ 9:07am 
It says it uses those

10:41:31 INF: Sfx API: XAudio2
10:41:31 INF: Device: Headset Earphone (Razer Kraken 7.1)
10:41:31 INF: Mixer frequency: 44100 Hz
10:41:31 INF: Mixer voices: 8
10:41:31 INF: Max sound sources: 35
10:41:31 INF: Max total volume: 3
10:41:31 INF: Speaker config: 7.1 (wide surround with subwoofer)

Perhaps they are set to 48kHz?
#5
Rain Mar 20, 2016 @ 2:33pm 
Hi, thats my point exactly.


i noticed that this log is there

10:42:02 TRC: 2 sound channels reinitialized. ----->>> taken from the posted log.


my question is why and which two channels are being Reinitialized.

as i mentioned i believe that the game does not support surround, yes it detects the headset and the capabilities of the said headset but it does not detect the left and right channels ( and i think this is because the sound is being digitally remixed from 2.0 to 7.1)

i have disabled all sound devices except the headset and still no result/
i changed the sound to 48kHz and still no sound.



here is the same sound log with my onboard (using the Jack and earphones from my cellphone with only the two channels , left and right) - this works there is sound.

23:14:43 INF: Sfx API: XAudio2
23:14:43 INF: Device: Speakers (Realtek High Definition Audio)
23:14:43 INF: Mixer frequency: 48000 Hz
23:14:43 INF: Mixer voices: 2
23:14:43 INF: Max sound sources: 35
23:14:43 INF: Max total volume: 3
23:14:43 INF: Speaker config: stereo
23:14:43 INF: Environment FX: enabled
23:14:43 INF: Current environment: Padded cell

any thoughts?
#6
AlenL Mar 20, 2016 @ 3:51pm 
Hm, it should work. I don't see why it wouldn't. Perhaps try switching audio API?
#7
Rain Mar 20, 2016 @ 4:01pm 
could you provide me with a how to perhaps? i may be coming off as a dev or quite tech but thats only because i just got into coding a few months ago...
#8
Space Coward Mar 21, 2016 @ 7:41am 
If it's just at startup, did you try clicking? I don't think the window's focused if it's borderless.

Most games that run in a borderless window run into this problem where you have to actually click to focus on the window.
#9
Rain Mar 21, 2016 @ 2:57pm 
its not at startup - there is absolutely no sound even during gameplay unless i use my cellphone earphones.:steamsad:
#10
Sakuraphenix Mar 21, 2016 @ 3:40pm 
hey i was having the same problem. i opened it as an administrator and now have sound. mite work for you too
#11
Rain Mar 21, 2016 @ 4:46pm 
Hi,

nope the game sill has no sound.
#12
AlenL Mar 22, 2016 @ 12:13am 
- Open the console, using tilde key, or F1
- type sfx_iAPI (but don't press enter yet)
- press Tab to see the options
- continue to type something like

sfx_iAPI = 1

- press enter to apply, and then restart the game.

Please let me know if any of those help.
#13
Rain Mar 22, 2016 @ 3:44pm 
Hi ,

I have tried setting it as 1 and 2 - still no sound unfortunately.

PS:i changed it back to 3 after.
#14
AlenL Mar 23, 2016 @ 2:04am 
And what does it say in the log for those two settings? Does it say "Device: Headset Earphone (Razer Kraken 7.1)"?
#15
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Serious Sam 3: BFE > General Discussions > Topic Details
Date Posted: Mar 18, 2016 @ 3:15pm
Posts: 19

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