windows 10 crash on startup :: Serious Sam 3: BFE General Discussions

AlenL

Jun 28, 2016 @ 3:16pm

Please check the pinned FAQ thread here and post the log file.

#1

Sigma sigma boy sigma boy sigma Jun 28, 2016 @ 9:37pm

-------- START OF LOG --------

22:50:35 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 261096 2016-04-26 02:52:57 @builder09; Win32-Static-Final-Default$
22:50:35 LOG: Command: $ +fullscreen 0
22:50:35 LOG: Initializing timer.
22:50:35 LOG: QueryPerformanceFrequency: 3433731
22:50:35 LOG: Timestamp: 2016/06/28 22:50:35
22:50:35 LOG: Binary name: Sam3.exe
22:50:35 LOG: Binary soft path: Bin/
22:50:35 LOG: Binary hard path: E:\Steamgames\steamapps\common\Serious Sam 3\Bin\
22:50:35 LOG: Application directory: E:\Steamgames\steamapps\common\Serious Sam 3\
22:50:35 LOG: * OS...
22:50:35 LOG: Name: Windows 7
22:50:35 LOG: Kernel: WinNT (64-bit)
22:50:35 LOG: Version: 6.1, build 7600
22:50:35 LOG:
22:50:35 LOG: * CPU...
22:50:35 LOG: Vendor: AuthenticAMD
22:50:35 LOG: Name: AMD FX(tm)-8320 Eight-Core Processor
22:50:35 LOG: Type: 0, Family: 15, Model: 2, Stepping: 0
22:50:35 LOG: Clock: 3.52 GHz
22:50:35 LOG: Cores: 8
22:50:35 LOG: CMOV: Yes
22:50:35 LOG: SSE: Yes
22:50:35 LOG: Invariant TSC: Yes
22:50:35 LOG:
22:50:35 LOG: * Memory...
22:50:35 LOG: Total physical memory: 8158 MB
22:50:35 LOG: Free physical memory: 4403 MB
22:50:35 LOG:
22:50:35 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
22:50:35 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
22:50:35 INF: GameEnv API: Steam
22:50:35 INF: Encoded user ID = 743ac372:6eb7d204
22:50:35 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
22:50:35 LOG: Created thread 6536(ResourceLoader).
22:50:35 LOG: "$C:/Program Files (x86)/Steam/userdata/116536743/41070/local/SeriousSam3.ini" does not exist, skipping cvar loading.
22:50:36 LOG: Trying to set display mode 640x480(window)...
22:50:36 INF:
22:50:36 INF: * Desktop settings...
22:50:36 INF: Color depth: 32-bit
22:50:36 INF: Desktop resolution: 1280 x 1024
22:50:36 INF: Virtual screen: 1280 x 1024
22:50:36 INF: Monitors attached: 1
22:50:36 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
22:50:36 LOG: Loaded "D3D9.dll".

#2

Sigma sigma boy sigma boy sigma Jun 28, 2016 @ 9:38pm

-------- START OF LOG --------

22:01:21 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 261096 2016-04-26 02:52:57 @builder09; Win32-Static-Final-Default$
22:01:21 LOG: Command: $
22:01:21 LOG: Initializing timer.
22:01:21 LOG: QueryPerformanceFrequency: 3433731
22:01:21 LOG: Timestamp: 2016/06/28 22:01:21
22:01:21 LOG: Binary name: Sam3.exe
22:01:21 LOG: Binary soft path: Bin/
22:01:21 LOG: Binary hard path: E:\Steamgames\steamapps\common\Serious Sam 3\Bin\
22:01:21 LOG: Application directory: E:\Steamgames\steamapps\common\Serious Sam 3\
22:01:21 LOG: * OS...
22:01:21 LOG: Name: Windows 7
22:01:21 LOG: Kernel: WinNT (64-bit)
22:01:21 LOG: Version: 6.1, build 7600
22:01:21 LOG:
22:01:21 LOG: * CPU...
22:01:21 LOG: Vendor: AuthenticAMD
22:01:21 LOG: Name: AMD FX(tm)-8320 Eight-Core Processor
22:01:21 LOG: Type: 0, Family: 15, Model: 2, Stepping: 0
22:01:21 LOG: Clock: 3.52 GHz
22:01:21 LOG: Cores: 8
22:01:21 LOG: CMOV: Yes
22:01:21 LOG: SSE: Yes
22:01:21 LOG: Invariant TSC: Yes
22:01:21 LOG:
22:01:21 LOG: * Memory...
22:01:21 LOG: Total physical memory: 8158 MB
22:01:21 LOG: Free physical memory: 4693 MB
22:01:21 LOG:
22:01:21 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
22:01:21 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
22:01:21 INF: GameEnv API: Steam
22:01:21 INF: Encoded user ID = 743ac372:6eb7d204
22:01:21 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
22:01:21 LOG: Created thread 4124(ResourceLoader).
22:01:21 LOG: "$C:/Program Files (x86)/Steam/userdata/116536743/41070/local/SeriousSam3.ini" does not exist, skipping cvar loading.
22:01:23 LOG: Trying to set display mode 1280x1024(fullscreen)...
22:01:23 INF:
22:01:23 INF: * Desktop settings...
22:01:23 INF: Color depth: 32-bit
22:01:23 INF: Desktop resolution: 1280 x 1024
22:01:23 INF: Virtual screen: 1280 x 1024
22:01:23 INF: Monitors attached: 1
22:01:23 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
22:01:23 LOG: Loaded "D3D9.dll".

-------- START OF LOG --------

22:02:46 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 261096 2016-04-26 02:52:57 @builder09; Win32-Static-Final-Default$
22:02:46 LOG: Command: $
22:02:46 LOG: Initializing timer.
22:02:46 LOG: QueryPerformanceFrequency: 3433731
22:02:46 LOG: Timestamp: 2016/06/28 22:02:46
22:02:46 LOG: Binary name: Sam3.exe
22:02:46 LOG: Binary soft path: Bin/
22:02:46 LOG: Binary hard path: E:\Steamgames\steamapps\common\Serious Sam 3\Bin\
22:02:46 LOG: Application directory: E:\Steamgames\steamapps\common\Serious Sam 3\
22:02:46 LOG: * OS...
22:02:46 LOG: Name: Windows 7
22:02:46 LOG: Kernel: WinNT (64-bit)
22:02:46 LOG: Version: 6.1, build 7600
22:02:46 LOG:
22:02:46 LOG: * CPU...
22:02:46 LOG: Vendor: AuthenticAMD
22:02:46 LOG: Name: AMD FX(tm)-8320 Eight-Core Processor
22:02:46 LOG: Type: 0, Family: 15, Model: 2, Stepping: 0
22:02:46 LOG: Clock: 3.52 GHz
22:02:46 LOG: Cores: 8
22:02:46 LOG: CMOV: Yes
22:02:46 LOG: SSE: Yes
22:02:46 LOG: Invariant TSC: Yes
22:02:46 LOG:
22:02:46 LOG: * Memory...
22:02:46 LOG: Total physical memory: 8158 MB
22:02:46 LOG: Free physical memory: 4534 MB
22:02:46 LOG:
22:02:46 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
22:02:46 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
22:02:46 INF: GameEnv API: Steam
22:02:46 INF: Encoded user ID = 743ac372:6eb7d204
22:02:46 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
22:02:46 LOG: Created thread 9400(ResourceLoader).
22:02:46 LOG: "$C:/Program Files (x86)/Steam/userdata/116536743/41070/local/SeriousSam3.ini" does not exist, skipping cvar loading.
22:02:47 LOG: Trying to set display mode 1280x1024(fullscreen)...
22:02:47 INF:
22:02:47 INF: * Desktop settings...
22:02:47 INF: Color depth: 32-bit
22:02:47 INF: Desktop resolution: 1280 x 1024
22:02:47 INF: Virtual screen: 1280 x 1024
22:02:47 INF: Monitors attached: 1
22:02:47 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
22:02:47 LOG: Loaded "D3D9.dll".

-------- START OF LOG --------

22:04:09 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 261096 2016-04-26 02:52:57 @builder09; Win32-Static-Final-Default$
22:04:09 LOG: Command: $ +fullscreen 0
22:04:09 LOG: Initializing timer.
22:04:09 LOG: QueryPerformanceFrequency: 3433731
22:04:09 LOG: Timestamp: 2016/06/28 22:04:09
22:04:09 LOG: Binary name: Sam3.exe
22:04:09 LOG: Binary soft path: Bin/
22:04:09 LOG: Binary hard path: E:\Steamgames\steamapps\common\Serious Sam 3\Bin\
22:04:09 LOG: Application directory: E:\Steamgames\steamapps\common\Serious Sam 3\
22:04:09 LOG: * OS...
22:04:09 LOG: Name: Windows 7
22:04:09 LOG: Kernel: WinNT (64-bit)
22:04:09 LOG: Version: 6.1, build 7600
22:04:09 LOG:
22:04:09 LOG: * CPU...
22:04:09 LOG: Vendor: AuthenticAMD
22:04:09 LOG: Name: AMD FX(tm)-8320 Eight-Core Processor
22:04:09 LOG: Type: 0, Family: 15, Model: 2, Stepping: 0
22:04:09 LOG: Clock: 3.52 GHz
22:04:09 LOG: Cores: 8
22:04:09 LOG: CMOV: Yes
22:04:09 LOG: SSE: Yes
22:04:09 LOG: Invariant TSC: Yes
22:04:09 LOG:
22:04:09 LOG: * Memory...
22:04:09 LOG: Total physical memory: 8158 MB
22:04:09 LOG: Free physical memory: 4637 MB
22:04:09 LOG:
22:04:09 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
22:04:09 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
22:04:09 INF: GameEnv API: Steam
22:04:09 INF: Encoded user ID = 743ac372:6eb7d204
22:04:09 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
22:04:09 LOG: Created thread 11008(ResourceLoader).
22:04:09 LOG: "$C:/Program Files (x86)/Steam/userdata/116536743/41070/local/SeriousSam3.ini" does not exist, skipping cvar loading.
22:04:10 LOG: Trying to set display mode 640x480(window)...
22:04:10 INF:
22:04:10 INF: * Desktop settings...
22:04:10 INF: Color depth: 32-bit
22:04:10 INF: Desktop resolution: 1280 x 1024
22:04:10 INF: Virtual screen: 1280 x 1024
22:04:10 INF: Monitors attached: 1
22:04:10 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
22:04:10 LOG: Loaded "D3D9.dll".

-------- START OF LOG --------

22:21:22 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 261096 2016-04-26 02:52:57 @builder09; Win32-Static-Final-Default$
22:21:22 LOG: Command: $ +fullscreen 0
22:21:22 LOG: Initializing timer.
22:21:22 LOG: QueryPerformanceFrequency: 3433731
22:21:22 LOG: Timestamp: 2016/06/28 22:21:22
22:21:22 LOG: Binary name: Sam3.exe
22:21:22 LOG: Binary soft path: Bin/
22:21:22 LOG: Binary hard path: E:\Steamgames\steamapps\common\Serious Sam 3\Bin\
22:21:22 LOG: Application directory: E:\Steamgames\steamapps\common\Serious Sam 3\
22:21:22 LOG: * OS...
22:21:22 LOG: Name: Windows 7
22:21:22 LOG: Kernel: WinNT (64-bit)
22:21:22 LOG: Version: 6.1, build 7600
22:21:22 LOG:
22:21:22 LOG: * CPU...
22:21:22 LOG: Vendor: AuthenticAMD
22:21:22 LOG: Name: AMD FX(tm)-8320 Eight-Core Processor
22:21:22 LOG: Type: 0, Family: 15, Model: 2, Stepping: 0
22:21:22 LOG: Clock: 3.52 GHz
22:21:22 LOG: Cores: 8
22:21:22 LOG: CMOV: Yes
22:21:22 LOG: SSE: Yes
22:21:22 LOG: Invariant TSC: Yes
22:21:22 LOG:
22:21:22 LOG: * Memory...
22:21:22 LOG: Total physical memory: 8158 MB
22:21:22 LOG: Free physical memory: 4695 MB
22:21:22 LOG:
22:21:22 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
22:21:22 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
22:21:22 INF: GameEnv API: Steam
22:21:22 INF: Encoded user ID = 743ac372:6eb7d204
22:21:22 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
22:21:22 LOG: Created thread 2176(ResourceLoader).
22:21:22 LOG: "$C:/Program Files (x86)/Steam/userdata/116536743/41070/local/SeriousSam3.ini" does not exist, skipping cvar loading.
22:21:22 LOG: Trying to set display mode 640x480(window)...
22:21:23 INF:
22:21:23 INF: * Desktop settings...
22:21:23 INF: Color depth: 32-bit
22:21:23 INF: Desktop resolution: 1280 x 1024
22:21:23 INF: Virtual screen: 1280 x 1024
22:21:23 INF: Monitors attached: 1
22:21:23 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
22:21:23 LOG: Loaded "D3D9.dll".

-------- START OF LOG --------

22:28:03 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 261096 2016-04-26 02:52:57 @builder09; Win32-Static-Final-Default$
22:28:03 LOG: Command: $ +fullscreen 0
22:28:03 LOG: Initializing timer.
22:28:03 LOG: QueryPerformanceFrequency: 3433731
22:28:03 LOG: Timestamp: 2016/06/28 22:28:03
22:28:03 LOG: Binary name: Sam3.exe
22:28:03 LOG: Binary soft path: Bin/
22:28:03 LOG: Binary hard path: E:\Steamgames\steamapps\common\Serious Sam 3\Bin\
22:28:03 LOG: Application directory: E:\Steamgames\steamapps\common\Serious Sam 3\
22:28:03 LOG: * OS...
22:28:03 LOG: Name: Windows 7
22:28:03 LOG: Kernel: WinNT (64-bit)
22:28:03 LOG: Version: 6.1, build 7600
22:28:03 LOG:
22:28:03 LOG: * CPU...
22:28:03 LOG: Vendor: AuthenticAMD
22:28:03 LOG: Name: AMD FX(tm)-8320 Eight-Core Processor
22:28:03 LOG: Type: 0, Family: 15, Model: 2, Stepping: 0
22:28:03 LOG: Clock: 3.52 GHz
22:28:03 LOG: Cores: 8
22:28:03 LOG: CMOV: Yes
22:28:03 LOG: SSE: Yes
22:28:03 LOG: Invariant TSC: Yes
22:28:03 LOG:
22:28:03 LOG: * Memory...
22:28:03 LOG: Total physical memory: 8158 MB
22:28:03 LOG: Free physical memory: 4670 MB
22:28:03 LOG:
22:28:03 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
22:28:03 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
22:28:03 INF: GameEnv API: Steam
22:28:03 INF: Encoded user ID = 743ac372:6eb7d204
22:28:03 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
22:28:03 LOG: Created thread 12104(ResourceLoader).
22:28:03 LOG: "$C:/Program Files (x86)/Steam/userdata/116536743/41070/local/SeriousSam3.ini" does not exist, skipping cvar loading.
22:28:03 LOG: Trying to set display mode 640x480(window)...
22:28:03 INF:
22:28:03 INF: * Desktop settings...
22:28:03 INF: Color depth: 32-bit
22:28:03 INF: Desktop resolution: 1280 x 1024
22:28:03 INF: Virtual screen: 1280 x 1024
22:28:03 INF: Monitors attached: 1
22:28:03 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
22:28:03 LOG: Loaded "D3D9.dll".

-------- START OF LOG --------

22:50:35 LOG: Core version: $Version: distro_Sam3_PC; SeriousSam3-Windows-Final; 261096 2016-04-26 02:52:57 @builder09; Win32-Static-Final-Default$
22:50:35 LOG: Command: $ +fullscreen 0
22:50:35 LOG: Initializing timer.
22:50:35 LOG: QueryPerformanceFrequency: 3433731
22:50:35 LOG: Timestamp: 2016/06/28 22:50:35
22:50:35 LOG: Binary name: Sam3.exe
22:50:35 LOG: Binary soft path: Bin/
22:50:35 LOG: Binary hard path: E:\Steamgames\steamapps\common\Serious Sam 3\Bin\
22:50:35 LOG: Application directory: E:\Steamgames\steamapps\common\Serious Sam 3\
22:50:35 LOG: * OS...
22:50:35 LOG: Name: Windows 7
22:50:35 LOG: Kernel: WinNT (64-bit)
22:50:35 LOG: Version: 6.1, build 7600
22:50:35 LOG:
22:50:35 LOG: * CPU...
22:50:35 LOG: Vendor: AuthenticAMD
22:50:35 LOG: Name: AMD FX(tm)-8320 Eight-Core Processor
22:50:35 LOG: Type: 0, Family: 15, Model: 2, Stepping: 0
22:50:35 LOG: Clock: 3.52 GHz
22:50:35 LOG: Cores: 8
22:50:35 LOG: CMOV: Yes
22:50:35 LOG: SSE: Yes
22:50:35 LOG: Invariant TSC: Yes
22:50:35 LOG:
22:50:35 LOG: * Memory...
22:50:35 LOG: Total physical memory: 8158 MB
22:50:35 LOG: Free physical memory: 4403 MB
22:50:35 LOG:
22:50:35 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\ScriptLua.dll".
22:50:35 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GameEnv_Steam.dll".
22:50:35 INF: GameEnv API: Steam
22:50:35 INF: Encoded user ID = 743ac372:6eb7d204
22:50:35 LOG: Error getting mixer source line info for microphone. Will not be able to control microphone.
22:50:35 LOG: Created thread 6536(ResourceLoader).
22:50:35 LOG: "$C:/Program Files (x86)/Steam/userdata/116536743/41070/local/SeriousSam3.ini" does not exist, skipping cvar loading.
22:50:36 LOG: Trying to set display mode 640x480(window)...
22:50:36 INF:
22:50:36 INF: * Desktop settings...
22:50:36 INF: Color depth: 32-bit
22:50:36 INF: Desktop resolution: 1280 x 1024
22:50:36 INF: Virtual screen: 1280 x 1024
22:50:36 INF: Monitors attached: 1
22:50:36 LOG: Loaded "E:\Steamgames\steamapps\common\Serious Sam 3\Bin\GfxD3D9.dll".
22:50:36 LOG: Loaded "D3D9.dll".

#3

Flankie

Jun 29, 2016 @ 12:45am

I have the same issue... isnt it great?

#4

Sigma sigma boy sigma boy sigma Jun 29, 2016 @ 6:02am

Originally posted by ***FFE***:
I have the same issue... isnt it great?

yeah i love this issue this fix has to be done in 1 week cause then i cant refund it if i cant play it : /

#5

AlenL

Jun 29, 2016 @ 6:38am

This is a familiar pattern. On some Windows 10 machines, DirectX 9 installation seems to be broken by some updates, and then sometimes it recovers after another update. This game uses DirectX 9 by default, but you can try starting with DirectX 11 or OpenGL. Here's an example:

http://steamcommunity.com/app/41070/discussions/0/483367798513841850/#c405692224222382228

#6

Sigma sigma boy sigma boy sigma Jun 29, 2016 @ 6:52am

Originally posted by AlenL:
This is a familiar pattern. On some Windows 10 machines, DirectX 9 installation seems to be broken by some updates, and then sometimes it recovers after another update. This game uses DirectX 9 by default, but you can try starting with DirectX 11 or OpenGL. Here's an example:

http://steamcommunity.com/app/41070/discussions/0/483367798513841850/#c405692224222382228

THANK YOU SO MUCH

#7

AlenL

Jun 29, 2016 @ 8:35am

You are welcome. Enjoy the game. :)

#8

Solais

Jun 29, 2016 @ 12:23pm

Ah, so that's why my SSHD also stops working after some Win10 updates then starts working after another.

#9

AlenL

Jun 29, 2016 @ 11:17pm

Yes. Though, unfortunately for SSHD there's no DX11 option. Yet. ;)

Last edited by AlenL; Jun 29, 2016 @ 11:18pm

#10

Serious Sam 3: BFE

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