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Gift boxes can be opened in the workbench and contain cosmetic skins for frames, props, antennas and cameras. You receive these by just playing the game :)
There's 2 badges; the 2018 Champions Badge and the Community Award badge. The Champion badge can be won by winning a Liftoff Pro League tournament, the Community badge is awarded by the dev team to community members who are simply awesome! :)
If this continues being an issue, feel free to send your log file to team@lugus-studios.be so we can have a look what goes wrong on your end.
More info here: https://www.liftoff-game.com/support?topic=3&category=15&post=172
Same issue since the latest patch. It zooms in on the loot box, click it and nothing happens. In fact, it locks the game up and I need to Alt+F4. This is happening on two PCs. I'll email the log in.
P.S. Will ever be new maps soon?
I'm currently investigating this issue. Will push a fix live as soon as I have one.