Liftoff (just buyed, MAC version, imac27) doesn't start :(

[albertoesu]

Hi, I'm new to liftoff and Steam in general. I Have just buyed liftoff, installed steam app but when I start liftoff after a black screen with advertising "powered by rotor riot ".... "immersion RC".. then the screen shifts left and return to my desktop. and nothing happen :( :(
Any Idea?

[LuGus Studios]

Update to the latest version of MacOS if you can, and let us know if that worked ;)

[albertoesu]

I have yosemite 10.10.5, I don't want to update, a number of programs will not work on high sierra.
I have checked on the minimum System requirements before to buy and is written 10.9
Sure that is the only way? No log files or any other way to check whats happening?

[LuGus Studios]

While I can't be a 100% sure its the same, we've seen similar reports that all seem to happen with 10.10.5, and only with that version. In all those cases a OS upgrade has fixed the issue for them.

[JuniorDiscart]

The problems stems from the Steam plugin we use. It's specifically causing issues on OS X 10.10.5. We can't revert to a previous version of the plugin since we use the latest features from that plugin and is deeply interwoven into many features found in Liftoff. There is no update for the plugin as of yet that fixes the issue for those users.
We do keep monitoring for new updates and plan to add it from the moment it is available. Other than upgrading your version of MacOS, there currently is no other option for you to wait I'm afraid.

[albertoesu]

So.. please change the system requirements on the web page, or highlight this issue...

[LuGus Studios]

Originally posted by albertoesu:

So.. please change the system requirements on the web page, or highlight this issue...

We are not going to add special notes for every single OS version for Windows, Mac and Linux. We can't say you need something above 10.10.5, because older versions just work fine. This has nothing to do with actual requirements, this is just a sudden bug that appeared for one specific version, that likely will get fixed in the future.

[albertoesu]

If next version will take in charge this upgrade I can wait, sorry but a lot of collateral effect will came with update to high sierra, now everything works ok and I con't need any iPhone integration, Siri and so on, so I will never update my OsX

Anyway.. strange that there's no log File, simply Liftoff shut down with no messages...

[LuGus Studios]

Having this fixed in the next update is not a promise we can make, this is a bigger issues that not only involves us, we are not completely in control on this one.

If you feel like it, you can always request a refund on Steam.

[albertoesu]

Before this I want to test on win7 virtual machine even if performance will be poor
Any possibility to try a previous version on mac?
The problem is nor refund.. but to run your simulator :)

[JuniorDiscart]

Hi,

Coming back to this issue, we've updated the plugin that caused this issue in Liftoff v1.0.4. Since we don't have access to a machine that is capable of running 10.10.5, could you verify that this issue is fixed for you? Thanks in advance.

[quale]

I happen to have a machine still running 10.10.5. Not fixed there. I was hoping to see if Liftoff performs better on it than on my laptop. (Beefy GPU and cooling, but aged CPU.) I found out I can still update it to 10.11, so I probably won't be available for further 10.10 testing.

Edit: You guys update like madmen! I don't know if Liftoff 1.0.5 was supposed to fix this, but it didn't. Installing macOS 10.11 now that my download has finished.

Edit 2: Liftoff 1.0.5 works on 10.11.6. Performance is absolutely dismal, though, so I guess the rest of the machine matters a lot.

[albertoesu]

Hi, I'm testing my new Imac27 retina with mojave, and liftoff doesn't start another time. Are you informed about issue with this so? (the last update are installed)
Thanks

[iammikeDOTorg]

Just bought, also on a 27" iMac, macOS 10.15.6, and it doesn't start.

[DrMerlo]

mac book pro 2019, doesn't start.

[LuGus Studios]

Originally posted by DrMerlo:

mac book pro 2019, doesn't start.

It should, I'm currently running it on a 2017 Macbook Pro, and based on close to 30k Mac users for Liftoff, surely it should run fine on 2019 hardware.

Its hard to say whats going on, based on just a hardware date, but maybe try this? https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335