Windows - Bug Thread (Update #3)

[Daniel NDS]

Patch #3 is out now and it's time to start a new bugs thread to keep feedback clear for us so we can try to sort out problems quicker.

If you are still having problems with the game, let us know in this thread. Please keep this thread for bug reporting only. I may remove posts that don't fall under this to minimize clutter.

Please send any crashlogs you may have to daniel [at] nightdivestudios [dot] com and they'll be looked at and sent to the dev team.

Thanks,
Daniel
Night Dive Studios

[arkineshu]

The game simply doesn't work on Windows 7. I've tried it on three computers now, and none of them work.

Here's the exception that the crashlog sends me:
sobek caused an Access Violation Exception (0xc0000005)
in module sobek.exe at 0023:00000000.

Error occurred at 2/28/2016 06:14:06.
C:\Program Files (x86)\Steam\steamapps\common\Turok - Dinosaur Hunter\sobek.exe, run by Scott.
Operating system: 6.1.7601
2 processors, type 586.
75% memory in use.
4029 MB physical memory.
986 MB physical memory free.
0 MB page file.
3997 MB paging file free.
2048 MB user address space.
1723 MB user address space free.
Access violation at 00000000. The memory could not be read.

Context:
EDI: 0x0b9e3708 ESI: 0x0b9e36e0 EAX: 0x08e139a8
EBX: 0x000000c0 ECX: 0x08d80068 EDX: 0x00000009
EIP: 0x00000000 EBP: 0x0b9e370c SegCs: 0x00000023
EFlags: 0x00210212 ESP: 0x0018fdc4 SegSs: 0x0000002b

Bytes at CS:EIP:
?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ??

Stack:
0x0018fdc4: 004e58bd 00000001 0b9e3708 00684c10 .XN......7...Lh.
0x0018fdd4: 00684cc0 0018fe28 00000000 0018fe1c .Lh.(...........
0x0018fde4: 005a5e08 00000000 004e5c26 0b9e36e0 .^Z.....&\N..6..
0x0018fdf4: 00000000 00000155 000000c0 00000001 ....U...........
0x0018fe04: 00000001 0b9df208 006773a0 00000000 .........sg.....
0x0018fe14: 0b9e36e0 00000015 0018fe78 005a606b .6......x...k`Z.
0x0018fe24: 00000000 00000001 0049fe81 00000000 ..........I.....
0x0018fe34: 00000155 000000c0 00000001 00000001 U...............
0x0018fe44: 00000001 00000001 71b3f1c3 005f1cf0 ...........q.._.
0x0018fe54: 0018fec4 71b407a6 00000000 00000000 .......q........
0x0018fe64: 00000022 00000040 0b3c1928 0000000d "...@...(.<.....
0x0018fe74: 00000020 0018feb4 005a60c0 ffffffff ........`Z.....
0x0018fe84: 004bd898 006875a0 008646d9 00000000 ..K..uh..F......
0x0018fe94: 004010b2 00000001 001c0008 006875a0 ..@..........uh.
0x0018fea4: 008646d9 00000000 0018fea0 0018f998 .F..............
0x0018feb4: 0018ff78 0059ff80 005e37c0 00000000 x.....Y..7^.....
0x0018fec4: 0018fed8 00525296 00000001 001c0008 .....RR.........
0x0018fed4: 001c0008 0018fef8 00525347 00000001 ........GSR.....
0x0018fee4: 001c0008 001c0018 001c0008 00000001 ................
0x0018fef4: 008629aa 0018ff88 005248b0 00400000 .).......HR...@.
0x0018ff04: 00000000 008646d9 0000000a 22d1cc46 .....F......F.."
0x0018ff14: 00000000 00000000 7efde000 00000044 ...........~D...
0x0018ff24: 00883c58 0087f310 00883c68 00000000 X<......h<......
0x0018ff34: 00000000 00000000 00000000 00000000 ................
0x0018ff44: 00000000 00000000 00000000 00000000 ................
0x0018ff54: 00000000 ffffffff ffffffff ffffffff ................
0x0018ff64: 0018ff74 008646d9 00000000 0018ff10 t....F..........
0x0018ff74: 61d7b207 0018ffc4 00524d1d 22948ce6 ...a.....MR...."
0x0018ff84: 00000001 0018ff94 749b338a 7efde000 .........3.t...~
0x0018ff94: 0018ffd4 76ef9a02 7efde000 776c0404 .......v...~..lw
0x0018ffa4: 00000000 00000000 7efde000 00008000 ...........~....
0x0018ffb4: 00000000 0f63c7de 0018ffa0 00000000 ......c.........
0x0018ffc4: ffffffff 76f36325 019a3d60 00000000 ....%c.v`=......
0x0018ffd4: 0018ffec 76ef99d5 00524a8f 7efde000 .......v.JR....~
0x0018ffe4: 00000000 00000000 00000000 00000000 ................
0x0018fff4: 00524a8f 7efde000 00000000 .JR....~....


===== [end of CRASHLOG.TXT] =====

[Edward850]

The crash has nothing to do with Windows 7 (Windows 7 is also used by one of the developers, so it does get tested in that environment).

Your crash appears to be rendering related. If this really is the same crash on all 3 PCs, somehow all 3 of them are having problems initializing the OpenGL frame buffer. Double check your graphics card and drivers, and be sure that said drivers are up to date.

[arkineshu]

Roger, thanks for the tip--I will try it.

[SHILT]

If I have all weapons I can only use the Chronosepter. I can choose the other weapons, but if I wanna shoot it automatically changes to the Chronoscepter. Even when the ammo is zero, it just switches to all weapons while pressing the shoot button, although the other weapons have ammo.

[Edward850]

Originally posted by Aqua:

If I have all weapons I can only use the Chronosepter. I can choose the other weapons, but if I wanna shoot it automatically changes to the Chronoscepter. Even when the ammo is zero, it just switches to all weapons while pressing the shoot button, although the other weapons have ammo.

Do you have a saved game that we can use? Just giving all weapons to myself fails to reproduce this.

[SHILT]

Originally posted by Edward850:

Originally posted by Aqua:

If I have all weapons I can only use the Chronosepter. I can choose the other weapons, but if I wanna shoot it automatically changes to the Chronoscepter. Even when the ammo is zero, it just switches to all weapons while pressing the shoot button, although the other weapons have ammo.

Do you have a saved game that we can use? Just giving all weapons to myself fails to reproduce this.

I still have the save file

[Wizz (totally wizzed out)]

I'm still getting the game crashing error at the load screen I've had since update 1. The crazy thing is I installed update 3 and the game worked perfectly once it updated. I've since attempted to play again and it's back to the same error.
I have 16GB RAM and 8GB fixed pagefile, I've verified cache and deleted and redownloaded game.

sobek caused an Access Violation Exception (0xc0000005)
in module OpenAL32.dll at 0023:5f372da2.

Error occurred at 3/1/2016 20:31:00.
C:\Program Files (x86)\Steam\steamapps\common\Turok - Dinosaur Hunter\sobek.exe, run by x.
Operating system: 6.1.7601
4 processors, type 586.
21% memory in use.
0 MB physical memory.
0 MB physical memory free.
0 MB page file.
0 MB paging file free.
2048 MB user address space.
1832 MB user address space free.
Access violation at 00000065. The memory could not be read.

[Sven_Q45]

Today I activated my other computer again. Now it doesn´t lag anymore! :)
But now every time I start the game it says: "Performing first time setup."
Microsoft VC Redist Package.
But I now started it 4 times.

[Edward850]

Originally posted by Aqua:

I still have the save file

Can you upload a copy of said save? (You'll find this in "\steamapps\common\Turok - Dinosaur Hunter\saves\save_##.sav")

Originally posted by Commando Duck:

I'm still getting the game crashing error at the load screen I've had since update 1. The crazy thing is I installed update 3 and the game worked perfectly once it updated. I've since attempted to play again and it's back to the same error.
I have 16GB RAM and 8GB fixed pagefile, I've verified cache and deleted and redownloaded game.

You cut off the most important part of that crashlog; the stack information. Without it we don't know where it has halted.

[Crazy Noisy]

I am running Windows 10, i7, Nvidia 980. The game locks up randomly. Thoughts?

[Wizz (totally wizzed out)]

Originally posted by Edward850:

You cut off the most important part of that crashlog; the stack information. Without it we don't know where it has halted.

I managed to get it working again today, so it gave me the error again but then I ran the sobek.exe as Administrator once and that seems to of fixed it for now. I've since re-run it via steam and directly as non-admin and it's run. I'm running Win 7 64bit

***UPDATE - spoke to soon, it was working fine today, opened it multiple times. I've since restarted steam as there was a steam update and it won't work again, even after trying to run sobek.exe as administrator...

sobek caused an Access Violation Exception (0xc0000005)
in module OpenAL32.dll at 0023:66832da2.

Error occurred at 3/2/2016 16:37:10.
C:\Program Files (x86)\Steam\steamapps\common\Turok - Dinosaur Hunter\sobek.exe, run by x.
Operating system: 5.1.2600
4 processors, type 586.
17% memory in use.
1024 MB physical memory.
1024 MB physical memory free.
2048 MB page file.
1024 MB paging file free.
2048 MB user address space.
1795 MB user address space free.
Access violation at 00000065. The memory could not be read.

Context:
EDI: 0x00000000 ESI: 0x002a0b48 EAX: 0x002a0b48
EBX: 0x002a0af8 ECX: 0x66812299 EDX: 0x00000000
EIP: 0x66832da2 EBP: 0x0018fe4c SegCs: 0x00000023
EFlags: 0x00210206 ESP: 0x0018fdd1 SegSs: 0x0000002b

Bytes at CS:EIP:
69 72 65 63 74 53 6f 75 6e 64 20 53 6f 66 74 77

Stack:
0x0018fdd1: 006680bd 48000000 00002a0b f8000000 ..f....H.*......
0x0018fde1: 00002a0a 00000000 48000000 00002a0b .*.........H.*..
0x0018fdf1: 00000000 00000000 c5000000 406680a3 ..............f@
0x0018fe01: 4b002a0b 4477477a 000000ac 2c000000 .*.KzGwD.......,
0x0018fe11: 000018fe 00000001 38000000 000018fe ...........8....
0x0018fe21: 00000000 00000000 00000000 00000000 ................
0x0018fe31: 00000000 00000000 00000000 00000000 ................
0x0018fe41: 00000000 7e000000 0012253f f4000000 .......~?%......
0x0018fe51: f866806c 00002a0a 08000000 f00067f9 l.f..*.......g..
0x0018fe61: c4005f1c a60018fe 08735907 de0067f9 ._.......Ys..g..
0x0018fe71: 00004b95 c3000000 107358f1 f0000000 .K.......Xs.....
0x0018fe81: 18005f1c a0004bd8 42006875 0000b03b ._...K..uh.B;...
0x0018fe91: b2000000 01004010 08000000 a0002900 .....@.......)..
0x0018fea1: 42006875 0000b03b a0000000 280018fe uh.B;..........(
0x0018feb1: 780018f8 800018ff c00059ff 00005e37 ...x.....Y..7^..
0x0018fec1: d8000000 960018fe 01005252 08000000 ........RR......
0x0018fed1: 08002900 f8002900 470018fe 01005253 .)...).....GSR..
0x0018fee1: 08000000 18002900 08002900 01002900 .....)...)...)..
0x0018fef1: b6000000 8800b023 b00018ff 00005248 ....#.......HR..
0x0018ff01: 00004000 42000000 0a00b03b c4000000 .@.....B;.......
0x0018ff11: 001225a4 00000000 00000000 447efde0 .%............~D
0x0018ff21: 80000000 6000b45d 6800b44b 0000b461 ....]..`K..ha...
0x0018ff31: 00000000 00000000 00000000 00000000 ................
0x0018ff41: 00000000 00000000 01000000 0a000000 ................
0x0018ff51: 00000000 ff000000 ffffffff ffffffff ................
0x0018ff61: 74ffffff 420018ff 0000b03b 10000000 ...t...B;.......
0x0018ff71: bf0018ff c4a6712e 1d0018ff 6400524d .....q......MR.d
0x0018ff81: 011260e4 94000000 8a0018ff 0075f733 .`..........3.u.
0x0018ff91: d47efde0 020018ff 0077469a fc7efde0 ..~......Fw...~.
0x0018ffa1: 0076f34c 00000000 00000000 007efde0 L.v...........~.
0x0018ffb1: 00000000 00000000 a0000000 000018ff ................
0x0018ffc1: ff000000 25ffffff 98774a63 0001ae75 .......%cJw.u...
0x0018ffd1: ec000000 d50018ff 8f774699 0000524a .........Fw.JR..
0x0018ffe1: 007efde0 00000000 00000000 00000000 ..~.............
0x0018fff1: 8f000000 0000524a 007efde0 ....JR....~.


===== [end of CRASHLOG.TXT] =====

[nsumasterchief]

I can not get the game to work now...it simply crashes when i try to launch it. I have a Windows 10 laptop with more than enough disk space, memory, and cpu speed to run the game. Everything was working fine till the last update.

[nsumasterchief]

ok so i finally got it working. I disconnected my xbox 360 reciever and it works. Maybe it is doing something not sure but just thought i would tell everyone

[Edward850]

Originally posted by Commando Duck:

***UPDATE - spoke to soon, it was working fine today, opened it multiple times. I've since restarted steam as there was a steam update and it won't work again, even after trying to run sobek.exe as administrator...

Your crash is inside of an OpenAL thread, so there's a couple of things you can try with that:

• In the config.cfg (located in the turok folder), disable snd_hardwarereverb (flip it to 0).
  
• Also in config.cfg, disable the intro movie (g_showintromovie)).

Tell us if either one works or not. And also your primary sound device (its make and model, if possible).

[DDDespair]

Is GOG.com ever going to update...?