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You can always do the refuel yourself by targeting the ship and docking with it. One 'jump' worth of fuel will be given from your reserves to the target ship, if needed.
I know that least holding 'J' usually tells any out of fuel ships that they need to immediately find a way to solve their problem(usually either heading to the nearest star, or landing on an inhabited planet in the system).
I have to admit I don't really rely on NPC-ship 'charity' refuels very often, and load up all my 'serious' fleet ships with 800-900 fuel and ramscoop, but what I have seen of it doesn't seem terribly consistent/predictable.
Also do your ships not refuel each other? My situation was I have my core fleet basically bringing my captures elsewhere for outfitting and I guess long term storage. So my core fleet has all the goodies to travel far, the captures, not so much. So in that case one of my captured fleet was stuck behind, so I brought my fleet over expecting they'll just refuel it, but they didn't.
In-fleet seems inconsistent at best, and I just self-refuel any captured ship that needs it.