TROUBLESHOOTING GUIDE 2017 (RETIRED)

[All Seeing Eye Games]

Jan 6, 2020
This thread is now retired as several of the issues here were resolved by the game's October 2017 patch.

For the latest information, please use the new Troubleshooting thread at:
https://steamcommunity.com/app/402330/discussions/0/2632850678910748507/

This is a list of common issues and information on how to resolve them.  If you're having an issue here and the suggested solutions don't help, please let us know. 
 
The thread for the previous XNA Framework version of the game is available here: http://steamcommunity.com/app/402330/discussions/0/364041517012706924/ 
 

COMMON PROBLEMS AND SOLUTIONS

 

1. Subtitles don't load

We believe we have resolved this issue in the Oct 13 patch.

This appears to be a bug in some versions of Windows 7. If this happens to you, please run Windows Update and install all "Important Updates". After completing the install and rebooting, try the game again.
(Verified solution for 2 users) 

2. Screen distorted and then game crashes

This issue is due to outdated video drivers. Please update the drivers for your video card.
Common driver download sites:
Intel: https://downloadcenter.intel.com/
NVidia: http://www.nvidia.com/Download/index.aspx
(Verified solution for 1 isuer)

3. "Files still encrypted" error on startup

Steam has not downloaded the game correctly.  Uninstall and reinstall the game.
(Verified solution for 2 users)

4. No monitor signal on startup

We believe we have resolved this issue in an Oct 7 patch. The game will now boot in Windowed mode automatically if it does not support the current desktop resolution.

We are currently tracking this issue.  It can occur with some computers set to uncommon desktop resolutions (ie. 1440p).  If this happens to you, please tell us your resolution.

• Workaround: Press Alt-Enter to toggle the game out of Fullscreen mode.  Then go into the game's Video Options and try different combinations to find what is supported on your computer. 

 

[All Seeing Eye Games]

Have you tried rebooting? Sounds like it's conflicting with another program. Does it happen in both Windowed mode and fullscreen?

[UnholyPooter]

i have tried rebooting multiple times. Even redowloading. it happenes in fullscreen and windowed and in all resolutions. it only happens during actual gameplay. Not when paused or in the main menu. Once unpaused its strobes but i noticed it doesnt seem to strobe on the dark colors Ex. Dark shirts or dark shadows Its hard to explain but makes me feel like im gonna have a seizure. LOL

[All Seeing Eye Games]

We're not sure what to make of that. Perhaps try updating your video card driver?

[UnholyPooter]

i tried that too. i tried everything suggested in the discussions with nothing that works. i have gtx1070 and is fully up to date. i played throught the game a few times so its not game breaking lol. Just hurts my eyes Thank you for the quick replies and suggestions.

[Taburiss]

In Chapter 1 if I select "Someone just killed Matt!" when calling Christina the game will crash. Video drivers is up to date, don't know what's wrong.

[All Seeing Eye Games]

We're sorry for the issue, secf4ult, we've never gotten a report of that before. There should be a pop-up when the game crashes with important information. You can also try re-installing the game.

[Taburiss]

Well, I reinstalled the game and it's fixed, thank you.

[donto-koi]

I can't play this game. So sad.
Some kind of error message appears when opened.

[All Seeing Eye Games]

Do you want to tell us what the error message says...?

[donto-koi]

Hello. The message goes like this:

MESSAGE: OpenGL 2.1 support is required!

...then some bunch of codes appear. :(

[All Seeing Eye Games]

We're sorry for the issue, donto-koi-besuto.

Please send us your dxdiag.txt file using the instructions below:

To generate a dxdiag.txt file:
Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
In the "Run" command box, type in "DxDiag" and Press [Enter]. This will start the DxDiag utility.
Once the Direct X Diagnostic Tool appears, click on the Save All Information button at the bottom.
Save the file somewhere.
Email the file to us at [e-mail]

[donto-koi]

Thank you. I'll send it.

[All Seeing Eye Games]

We're sorry, donto-koi-besuto, but our tech team says your video card is too low-end to support the game. We would suggest refunding the game, trying it on another computer, or getting a new video card.

[donto-koi]

Thank you for the advice. Will try this in another computer.

[Zashish]

The game worked perfect for me. Please make more episodes! I really enjoyed this!