Black Screen??

[Archangel]

I bought the game yesterday and downloaded it but I just get a black screen on start-up. I can hear the game sound, valve intro music, and the sound of menu butons but there is nothing else. I tried starting the game in windowed mode, changing the resolution, trying compatibility mode but to no avail. Could anybody help me please?

[Matteo]

I CANT HELP YOU , BUY NEW KOMPUTER PLEASE

[TROW0lf]

Hm seems to me like your computer isn't fit to run it what kind of pc do u have? archangel

[Matteo]

i dont translate you words i russian ))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

[Matteo]

yes i have strong pk

[Matteo]

and buy new screen

[Archangel]

Originally posted by MLGMCBOSS:

Hm seems to me like your computer isn't fit to run it what kind of pc do u have? archangel

CPU: i7 2.2 Ghz
RAM:8 GB
GPU: AMD HD 6690

[Nachin]

Im having the same problem. I believe it has to do with Windows 10 or something, because my computer is more than fit to run Portal. Mater of fact, I actually got to play a bit when I decided to change the video configurations from inside the game. After I did that, the game went black and only the sounds could be heard. So basically the problem has to do with windows

[Archangel]

Originally posted by Nachin:

Im having the same problem. I believe it has to do with Windows 10 or something, because my computer is more than fit to run Portal. Mater of fact, I actually got to play a bit when I decided to change the video configurations from inside the game. After I did that, the game went black and only the sounds could be heard. So basically the problem has to do with windows

OK, I just solved the problem mere seconds ago so you may be one lucky guy buddy. My pc is a laptop and thus it has Intel HD built in. I went to my control panel and forced the game to use "INTEL HD". Yep, you heard that right, running the game with the dedicated GPU gives me blackscreen but Intel HD does not. Hope this also works for you, you may need to do it other way around though.

[Calmly Frenetic]

"Black screen" problems can often be fixed using launch options.
As well as changing graphical options such as resolution or windowed mode, you can do an "autoconfig", or use "safe mode" :
https://support.steampowered.com/kb_article.php?ref=1216-JMTZ-0860

[K. pinnata]

Redownloading might work

[PrimrosePetals]

I have a (not the best) windows 10, it works fine???
Try using MasterOfDisaster's idea it should work then

[Kleadron]

Originally posted by Nachin:

Im having the same problem. I believe it has to do with Windows 10 or something, because my computer is more than fit to run Portal. Mater of fact, I actually got to play a bit when I decided to change the video configurations from inside the game. After I did that, the game went black and only the sounds could be heard. So basically the problem has to do with windows

I have windows 10 and it works fine.

[Foxxxe337]

Portal Top

[KodiCraft]

Originally posted by Nachin:

Im having the same problem. I believe it has to do with Windows 10 or something, because my computer is more than fit to run Portal. Mater of fact, I actually got to play a bit when I decided to change the video configurations from inside the game. After I did that, the game went black and only the sounds could be heard. So basically the problem has to do with windows

man... I ACTUALLY PLAYNG PORTAL ON WIN10 LIKE LOTS OF PERSONS IT DOES NOT MATTER TO INSULT WIN10 THAT IS A GOOD OS BETTER THAN APPLE AND LINUX SO SHUT UP, BUY A BETTER COMPUTER, BUT NOT INSULT SOMEBODY THAT DID'T DO ANYTHING BAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Kleadron]

Agreed, windows 10 has nothing to do with your issues.